Screening Identity Verification Delivers Quick ROI for Thrive Communities
Adding a comprehensive applicant screening solution to leasing operations pays near-instant returns in revenue loss prevention, productivity and cost savings
Overseeing operations and resident services for more than 100 multifamily rental properties in the Pacific Northwest, Thrive Communities delivers a boutique-style approach to property management and upscale community development. The Seattle-based firm’s attention to detail and mission of excellence in resident care includes a robust commitment to the physical and financial security of their communities, residents and staff.
After finding that previous application identity verification and screening solutions lacked integration with existing leasing processes and were not easy to use or efficient, Thrive Communities selected RealPage® Identity Verification (IDV) for a beta test in 4 of their premier communities. After a simple setup with their existing PMS, IDV demonstrated benefits right away for property operations staff by taking the legwork and uncertainty out of having to verify documents and identities during the application process.
Operations Project Manager Corissa Steinman explains how Identity Verification is already “paying for itself” and quickly saved the firm from potential losses of at least $50K after more than 10 fraudulent applicants were identified during the first months of the test program.
Besides identifying risks during the application process that the company was previously unable to see, Steinman anticipates that expanding use of the solution across all of the Thrive Communities properties will increase the benefits to their organization — saving on-site teams time, improving physical safety and security, and multiplying the potential savings by avoiding applicants using false or unverified identities that can lead to skips and evictions.
For more information, visit RealPage Resident Screening.