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Resident Resource Center
Renter Relief Resources
Resources to prepare apartment residents for the unexpected, as well as coping during and after a disaster or tragedy.
Rent & Utility Relief
The Emergency Rental Assistance program makes funds available to assist households unable to pay rent and utilities. The funds are provided to state, US territories, local governments, and Tribal grant recipients to assist eligible households through rental assistance programs.
To make it easier to find information on applying for funds that may be available, refer to the list below of almost 700 program recipients. Select the state you live in for programs in your area.
- National Emergency Rental Assistance Program from the U.S. Department of the Treasury
- Search for Rental Assistance Programs by Zip Code
- National Low Income Housing Coalition: State or Local Rental Assistance
- The CARES Act Provides Assistance to Workers and Their Families | U.S. Department of the Treasury
Utility Billing (Electricity, Water, Gas)
Contact your apartment leasing ofﬁce to ﬁnd out if they offer utility billing services with automatic or online payment options. Simply log in to your respective portal and ﬁnd the payments option to get set up.
Federal Housing and Public Utilities Beneﬁts
To see the beneﬁts you might be eligible for, visit https://www.beneﬁts.gov/beneﬁt-ﬁnder
Online payment options have become essential for residents in recent years. These options can help ease the stress of getting your rent payment in on time if a disaster-related event occurs. Secure and convenient options may be available through your property.
If you currently pay rent through your property resident portal – please log in to make a payment. From there you will be able to set up a payment account, make a single payment or set up recurring/scheduled payments.
If you need an alternate payment option or assistance in setting up online payments, please reach out to your property manager directly.
Insurance Claim Assistance
For the fastest service, we strongly encourage you to access your account online. It’s easier to manage your account digitally, as call wait times may be longer than usual.
For questions about insurance, general inquiries, or feedback, ﬁll out this form or call us at (888) 512-4204 (Se Habla Español).
Hours of Operation
Monday ─ Thursday: 8:00 a.m. to 10:00 p.m. (EST)
Friday: 8:00 a.m. to 9:00 pm (EST)
Saturday & Sunday: 9:00 a.m. to 7:00 p.m. (EST)
Do you have renters insurance?
Renters insurance can ﬁnancially protect you and provide coverage for your belongings if disaster strikes. While your apartment landlord may have property insurance, their policy covers the structure and not your personal belongings.
If you don’t have renters insurance, consider policy cost vs. the potential ﬁnancial risk to you. Policy cost will vary, so you should shop around to ﬁnd one at a price within your budget.
It is important that you fully understand your coverage. The right policy may cover varied expenses up to the policy limit. eRenterPlan, for example, can offer apartment renters:
- Full replacement cost for damaged personal property (no subtraction for depreciation) and additional living expense up to 100% of personal property limit.
- Customizable contents coverage limits up to $50K and endorsements for jewelry, pet damage, earthquake protection, and water backup.
- Excellent and customizable coverage, including theft at and away from the community
- Cost of a hotel stay if your apartment is temporarily uninhabitable as a result of the disaster
To obtain an eRenterPlan quote, click here
Do You Have Questions About Your eRenter Coverage?
Public Emergency Agencies
Private Social Service Agencies
Disaster Preparedness Resources
As a renter, it is best to be prepared for any situation, which means planning carefully and knowing what to expect. All apartment residents should plan for every contingency, from emergencies to severe weather to natural disasters.
Guidelines and Emergency Preparedness
For tips, visit FEMA’s Ready Campaign, which has tips for all kinds of severe weather and emergencies including pandemic, winter weather, power outages, water and more. https://www.ready.gov
When a disaster strikes that impacts access to water or electricity, we are quickly reminded how reliant we are on our utilities. Conservation is not just a good idea to manage our limited resources, but it can save you money on your monthly utility bill. Even small, everyday efforts to conserve can add up to big savings.
Get Facts and Tips
For tips from the NOAA’s National Hurricane Center, go to https://www.weather.gov/wrn/hurricane-preparedness/
Resident Emergency Supply Kit
For suggestions on what you need during an emergency, go to https://www.ready.gov/kit