RealPage® Vendor Credentialing

Everything You Need for Effective and Easier Vendor Management

Are you a vendor? See the benefits of Vendor Credentialing

Vendor Credentialing

RealPage has released a new Vendor Mobile App for vendors to help them stay connected wherever they are. Read More .

Managing vendors requires more than performing a background check.

Without the right solution, the vetting process can be tedious and complex. Missteps and errors can cost you in increasing expenses, risk and fraud. RealPage Vendor Credentialing is a full-service solution that can be customized to your unique business requirements. Work with the vendors you want who meet your compliance requirements with the flexibility to set insurance requirements at the company level or at the property level. Intuitive dashboards provide visibility into their compliance status, success metrics, background checks, risk levels and more for a comprehensive performance profile to aid your selection process.

And now RealPage provides 3 additional tools and services to help vendors keep their insurance and documentation current for your properties.

1. NEW Vendor Mobile App

RealPage helps your vendors stay current and connected with the RealPage Vendor Mobile App.

We realize vendors are constantly “on the go” and the new Vendor Mobile App can assist vendors with staying connected. The new mobile solution has been developed just for vendors is now available in the Apple and Android stores!

Now your vendors can conduct many common tasks from the convenience of their phone:

  • View their clients and serviced properties
  • Link new properties to existing clients
  • Check their status per client
  • Upload documents
  • Review outstanding issues
  • Update company details, such as identifying the vendor’s insurance agent, adding principal information and more.
2. NEW Ability to Contact the Vendor's Insurance Agent

Vendors can now add contact information for their insurance agent(s). This information ensures that RealPage reaches out to the correct person when working on vendor insurance documentation. The contact information reflected on certificates often reflects a generic office contact who may not be familiar with the vendor’s policy, which may cause delays. Working directly with an identified agent will help your vendors get their documentation updated and approved for work faster.

3. NEW Certificial Process

RealPage has partnered with Certificial to enhance our insurance document collection process and ability to reach specified agents.

Certificial is a third-party provider that integrates with the existing software packages used by insurance agents nationwide for managing insurance policies, including the preparation of insurance certificates and policy endorsements.

What does this mean for your vendors? Once your vendor provides authorization for RealPage to contact their insurance agent, they can start to benefit from Certificial document collection services.

Going forward agents will see document requests from RealPage Vendor Credentialing – these requests will be shared through Certificial and will populate within their Agency Management System (AMS). Agents will have the ability to respond to requests and provide documents without relying solely upon emailed notifications. Certificial can also notify agents when a requested item, such as an endorsement, has not been attached during the submission process.

"RealPage is providing Stiles and our represented third-party ownerships, a solution which ensures our vendors have acceptable insurance and financial standing according to our specific guidelines, that they are passing background checks and do not have criminal records. These elements are essential in our line of work because it allows us to reduce costs associated with vendor risk and liability, assure that vendors are delivering an outstanding service, and make sure they have ongoing compliance with our specific guidelines and requirements."

Shelly Rubizovsky
Insurance Specialist, Stiles Corporation

"RealPage Vendor Credentialing (Compliance Depot) is a great product. What sets this company apart is its customer service and willingness to accommodate its customers’ changing business needs. My company had to split the vendors in our accounting system into two separate databases. But we still needed to monitor all of these vendors in one database. RealPage made the program changes to help us accomplish this very smoothly—going well beyond what we expected."

Christopher Bitner
Staff Accountant, WSH Management

"RealPage Vendor Credentialing (Compliance Depot) puts our minds at ease when it comes to the risks associated with vendor usage. The automated enrollment process is easy for vendors to complete, and the website is very user-friendly. The Risk Advisory team utilizes their extensive knowledge and expertise to help streamline the process even more when you have special situations come up with vendors."

Stephanie Smits
Benefits and Risk Manager, Highmark Residential

Reduce Liabilities. Increase Visibility.

Managing W-9s, insurance certificates and other documents can be costly and time-consuming. RealPage Vendor Credentialing minimizes the costs associated with vendor liability and helps ensure vendors comply with your standards. This powerful solution:

  • Enables real-time visibility into vendor insurance and liability coverage
  • Notifies you when vendor coverage is about to expire and gets them approved before your next project
  • Verifies criminal records with comprehensive background checks, insurance and financial status for the vendors who work on your property
  • Provides custom reporting details on enrolled, exempt and approved vendors

Accelerate Project Assignments with Credential Key

What do you do when you need a new vendor on site within 24 hours? Are you willing to take unnecessary risks because that vendor doesn’t meet your specific compliance requirements? You can be confident that vendors who participate in the RealPage Credential Key Program meet your compliance requirements. The key icon featured on their Vendor Credential profile means they have been thoroughly vetted and are eligible for same-day approval.

Vendors with this premium distinction are matched with your specific certification requirements. We take care of the insurance paperwork to make it easy for you and further reduce risk, so you can get the vendors you want whenever you need them.

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10 Mistakes Management Companies Make With Vendors

10 Mistakes Management Companies Make with Vendors delivers insights on these top three mistakes, reveals what the other seven are, and shows you how to avoid making any of them. Whether you’re using internal corporate staff, external service partners or property site teams to manage your vendor compliance, you’ll learn how to minimize costs associated with vendor liability risk, better manage compliance and ensure vendors satisfy all of your requirements.

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