New User Checklist
If you’re new to OneSite or you’d like to try to fix the problem yourself before talking with support, review these steps first.
Speak to a trained support specialist, Mon-Fri. Click the link to see specific phone numbers for your area of support.
Support Request Form
Get the support you need, anytime, anywhere. Just fill out the form and a RealPage representative will respond as soon as possible.
Why Register for the Client Portal?
Whether you want to be first to know about product updates, need information on a particular property management topic, or just need to update your profile, the RealPage Client Portal is the place to begin. It’s instant access to the information and support you need most. Round-the-clock access means you don’t need to call during working hours.
Get Quick Support
By using the client portal to submit a support request, you’ll have the added benefit of being able to review open/closed cases, and accessing reports of your company’s cases, too.
View information about your account team, product alerts, and what’s coming in future product releases.
Get more Information
Access to your portfolio is important. The ability to access data without having to place a call can be especially helpful when you need to review the information quickly.
Self-service improves data accuracy and allows you to keep your portfolio information current. You can update your profile, contacts, e-mail addresses, and more.
Access more than 3,000 articles (and growing), right here, anytime. It’s the knowledge you need to keep your business going in the right direction: up.
We want to hear your ideas for new product enhancements, which products you find most helpful, or just send us your comments.
View RealPage technical documentation and helpful product notifications right here.
Phone Support Hours & Options
Our support specialists can be reached Monday through Friday, 7:30 a.m. to 7:00 p.m. (Central Time).
Compliance Depot is available Monday through Friday, 7:30 a.m. to 6:30 p.m. (Central Time).
RealPage Contact Center’s hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. (Eastern Time).
ActiveBuilding support is available Monday through Friday, 8:00 a.m to 5:00 p.m. (Central Time).
RealPage expanded support coverage to seven days a week for OneSite Leasing & Rents Conventional,
Online Leasing, Payments, Kigo, LeaseStar, LeasingDesk Renters Insurance and Screening.
Our weekend hours of operation are 9:00 a.m. to 6:00 p.m. (Central Time).
RealPage Product Support
RealPage Contact Center (Level One)
Virtual Maintenance Manager
New OneSite Users
Step 1 – Review the Technical Requirements
Check this up-to-date list of hardware and software requirements. Print the page and reference this document as you validate settings and test your system.
Step 2 – Test Your System Configuration
Test your PC and Internet Explorer browser to check readiness to run OneSite.
RealPage Support Request Form
NOTE: If you need assistance with issues resulting from Hurricane Harvey or Hurricane Irma, your support request will be expedited.
For help with Propertyware please go to https://www.propertyware.com/support/propertyware-support/.
For help with Kigo please go to https://www.kigo.net/support/.
If you want the convenience of managing all your company support cases, login to the RealPage Client Portal to submit your request.