Client Portal

Your gateway to knowledge, product alerts, support requests, and more, when and where you want to access it. Sign up or sign in to get started.

RealPage has activated its Enterprise Business Continuity Plan
RealPage has activated its Enterprise Business Continuity Plan

New User Checklist

If you’re new to OneSite or you’d like to try to fix the problem yourself before talking with support, review these steps first.


Phone Support

Speak to a trained support specialist, Mon-Fri. Click the link to see specific phone numbers for your area of support.

Get Info

Support Request Form

Get the support you need, anytime, anywhere. Just fill out the form and a RealPage representative will respond as soon as possible.

Request Support

Why Register for the Client Portal?

Whether you want to be first to know about product updates, need information on a particular property management topic, or just need to update your profile, the RealPage Client Portal is the place to begin. It’s instant access to the information and support you need most. Round-the-clock access means you don’t need to call during working hours.

Get Quick Support

By using the client portal to submit a support request, you’ll have the added benefit of being able to review open/closed cases, and accessing reports of your company’s cases, too.

Improve Communications

View information about your account team, product alerts, and what’s coming in future product releases.

Get more Information

Access to your portfolio is important. The ability to access data without having to place a call can be especially helpful when you need to review the information quickly.


Self-service improves data accuracy and allows you to keep your portfolio information current. You can update your profile, contacts, e-mail addresses, and more.

Knowledge Base

Access more than 3,000 articles (and growing), right here, anytime. It’s the knowledge you need to keep your business going in the right direction: up.

Idea Exchange

We want to hear your ideas for new product enhancements, which products you find most helpful, or just send us your comments.


View RealPage technical documentation and helpful product notifications right here.

Phone Support Hours & Options

Our support specialists can be reached Monday through Friday, 7:30 a.m. to 7:00 p.m. (Central Time).
Vendor Credentialing is available Monday through Friday, 7:30 a.m. to 6:30 p.m. (Central Time).
RealPage Contact Center’s hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. (Eastern Time).
ActiveBuilding support is available Monday through Friday, 7:30 a.m. to 7:00 p.m. (Central Time).

RealPage Product Support


Vendor Credentialing

Option 1

SmartSource IT




RealPage Contact Center (Level One)






Virtual Maintenance Manager


ActiveBuilding Support


Contact Support Management

If you have an existing case and need additional assistance please click here. Global Experience Center Management

Weekend Support

RealPage expanded support coverage to seven days a week for OneSite Leasing & Rents Conventional,
Online Leasing, Payments, Kigo, LeaseStar and LeasingDesk Renters Insurance.
Our weekend hours of operation are 9:00 a.m. to 6:00 p.m. (Central Time).

New OneSite Users

Step 1 – Review the Technical Requirements

Check this up-to-date list of hardware and software requirements. Print the page and reference this document as you validate settings and test your system.

View Requirements

Step 2 – Test Your System Configuration

Test your PC and Internet Explorer browser to check readiness to run OneSite.


Step 3 – Review the Personal Computer Checklist

Check the settings on your personal computer using this step-by-step document.

Windows 10 and Internet Explorer 11

RealPage Support Request Form

If you want the convenience of managing all your company support cases, login to the RealPage Client Portal to submit your request.