Resident Utility Billing
One-bill convenience for your residents. One powerful platform for your business. Uncover hidden revenue, boost collection rates, and increase NOI with the industry’s most advanced utility billing services platform.
Apartment Resident Utility Billing Just Got Easier
Cut Costs, Simplify Billing, Conserve Resources
The RealPage Resident Utility Billing solution provides everything required to launch and manage a successful resident utility billing and cost recovery program at your multifamily properties. The RealPage resident utility billing platform gives you configurable options for convergent or utility-only statements and rent ledger.
Resident OneBill delivers a statement bill to residents detailing their allocated utility charges and may include other line items for rent, amenity fees, balance carry-overs and any other charges reflected in their resident ledger for the month.
This service sends a full-page statement bill (option for postcard with privacy seal) to residents, detailing their allocated utility charges.
UTILITIES WITH REMITTANCES
Monthly statement of calculated utility charges provided to residents each month with remittances of those charges processed via RealPage Payments rather than onsite staff.
Utility Cost Recovery Made Simple
EASY AND FLEXIBLE
Include rent and utilities on one bill. Integrate billing with your property management system. Configure bills as you wish. We make it easy.
ON-TIME AND ACCURATE
RealPage’s redundant data verification process ensures that resident billing is fast and accurate, maximizing recovery.
eBill and other billing and payment options are available so residents can process and pay rent and utilities as they wish.
SUPERIOR SERVICE AND SUPPORT
Assist both property managers and residents. RealPage offers the longest customer care hours in the business, available 7 days a week.
We take every precaution to protect your data. Our pledge is backed by the highest level of industry certifications: SSAE-16 and PCI Level 1.
LEGAL AND REGULATORY SUPPORT
RealPage’s in-house legal team is the largest, most experienced in the industry. Rest assured they are monitoring and responding to legislative activity to represent your interests.
Experts In Multifamily Utility Billing
Our regulatory team maintains a national database of state, county and municipal laws, ordinances and regulations affecting submetering, billing, and energy management.
RealPage’s Regulatory Legal Team has extensive multifamily billing experience, so we know the methodologies that will improve your bottom line and resident satisfaction.
RealPage ascribes to the highest data security and financial controls in the industry. This includes adherence with international, federal, state, local, Card Association and NACHA rules.
RealPage maintains software interfaces to ensure that software upgrades go smoothly. With RealPage’s interface you manage your data directly from your property management software portal.
Status Tracker is a real-time tool that syncs directly with the project management systems used by RealPage. You can see notes, schedule dates completed and respond to request for files.
High Performance Utility Billing
Utility costs are the 3rd largest expense for multifamily companies. Without a well-managed utility billing program, your properties’ utility costs and consumption can literally go through the roof. A well-managed resident billing program can help you increase recovery of these utility costs while ensuring you stay compliant with billing regulations.
Learn how an effective utility billing program can increase net operating income, reduce water consumption and mitigate legal risk.
6 Ways Utility Billing Services Reduce Costs
How to reduce the third largest expense in multifamily property management.DOWNLOAD
Utility Management Solutions
Resident Billing delivers full service billing, payments, and reporting.
Submetering allows RealPage to allocate utility costs to residents based on actual consumption.
Advanced Analytics helps you monitor and control your utility costs with precision.