Resident Utility Billing Services
One-bill convenience for your residents. One powerful platform for your business. Uncover hidden revenue, boost collection rates, and increase NOI with the industry’s most advanced utility billing services platform.
Apartment Resident Utility Billing Just Got Easier
Cut Costs, Simplify Billing, Conserve Resources
The RealPage Resident Utility Billing solution provides everything required to launch and manage a successful resident utility billing and cost recovery program at your multifamily properties. The RealPage resident utility billing platform gives you configurable options for convergent or utility-only statements and rent ledger.
Resident OneBill delivers a statement bill to residents detailing their allocated utility charges and may include other line items for rent, amenity fees, balance carry-overs and any other charges reflected in their resident ledger for the month.
This service sends a full-page statement bill (option for postcard with privacy seal) to residents, detailing their allocated utility charges.
Utilities With Remittances
Monthly statement of calculated utility charges provided to residents each month with remittances of those charges processed via RealPage Payments rather than onsite staff.
Resident Billing Built For Your Objectives
Common Billing Methods
RealPage Utility Management delivers all common RUBS and submetering billing methods used across the U.S., as well as multiple methods at the same property (as needed).
In fact, we make different property management software on different properties seamless. RealPage Utility Management interfaces with all major property management software systems, which allows us to automatically identify billable residents and upload accounts receivable (A/R) charges.
Generate & Process Final Bills
Life is simple with multiple ways to generate and process final bills. This includes automated processes and the ability to generate them within other property management software systems such as OneSite.
Utility Cost Recovery Made Simple
Easy And Flexible
Include rent and utilities on one bill. Integrate billing with your property management system. Configure bills as you wish. We make it easy.
On-Time And Accurate
RealPage’s redundant data verification process ensures that resident billing is fast and accurate, maximizing recovery.
eBill and other billing and payment options are available so residents can process and pay rent and utilities as they wish.
Superior Service And Support
Assist both property managers and residents. RealPage offers the longest customer care hours in the business, available 7 days a week.
Legal And Regulatory Support
RealPage’s in-house legal team is the largest, most experienced in the industry. Rest assured they are monitoring and responding to legislative activity to represent your interests.
Experts In Multifamily Utility Billing
Our regulatory team maintains a national database of state, county and municipal laws, ordinances and regulations affecting submetering, billing, and energy management.
RealPage’s regulatory legal team has extensive multifamily billing experience, so we know the methodologies that will improve your bottom line and resident satisfaction.
RealPage ascribes to the highest data security and financial controls in the industry. This includes adherence with international, federal, state, local, Card Association and NACHA rules.
RealPage maintains software interfaces to ensure that software upgrades go smoothly. With RealPage’s interface you manage your data directly from your property management software portal.
Status Tracker is a real-time tool that syncs directly with the project management systems used by RealPage. You can see notes, schedule dates completed and respond to request for files.
High Performance Utility Billing
Utility costs are the 3rd largest expense for multifamily companies. Without a well-managed utility billing program, your properties’ utility costs and consumption can literally go through the roof. A well-managed resident billing program can help you increase recovery of these utility costs while ensuring you stay compliant with billing regulations.
Learn how an effective utility billing program can increase net operating income, reduce water consumption and mitigate legal risk.
Real-Life Utility Expense Stories – And How To Avoid Them
Call them cautionary tales… These real-life utility expense stories could happen to any property management business. Find out how to reduce your risk of encountering them in your own communities, today.
Utility Management Solutions
Resident Billing delivers full service billing, payments, and reporting.Learn More
Submetering allows RealPage to allocate utility costs to residents based on actual consumption.Learn More
Utility Expense Management tracks your properties’ usage, expense, and rate data.Learn More
Energy Management helps you use less energy and pay less for what you useLearn More
Utility Benchmarking is your essential pulse on the market and indicates how your properties measure up.Learn More
Stay Informed: Multifamily Utility Billing Videos
Become an Insider: Research & Articles
Utility Billing Services: Less Risky Business, More Recovery
Complying with the statutes, rules and tariffs governing utility billing is only half of the battle. To compel the resident to pay for utility usage …Read More
Utility Billing Risk Assessment: Scary or Not?
Utility billing service providers endeavor to mitigate risk while maximizing recovery. Here are some of the considerations we face in today’s legal environment.Read More
Mining Utility Data Saves Money and Mother Earth
Looking to cut utility costs at your properties while improving your “green” status? Learn more about the utility management data solutions available to you.Read More
Utility Management: Legislative and Regulatory Update
Michael Foote, VP of Legal/Utility Billing Compliance, at RealPage shares the latest news in multifamily utility billing compliance …Read More