RealPage^® Exchange is
all about TIME

Community Rewards by Modern Message is a resident rewards program focused on advocacy marketing by residents. With Community Rewards, apartment communities can turn residents into word of mouth marketers by encouraging them to promote the property across their personal social media accounts. In addition, Modern Message is fully integrated and built specifically for the multifamily industry to allow users to track advocates activity, analyze the community’s online reputation and track the engagement level of the apartment’s social pages from one location.

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Anyone Home provides customer engagement solutions that ensure consistently positive experiences for prospective and existing residents. Anyone Home’s contact center captures either all or missed calls, web chats and emails making sure no lead or resident interaction is missed. Anyone Home’s fully integrated CRM platform, ShowPro, uses an industry first algorithm to help leasing agents take the right action, with the right prospect at the right time. It does this by combining automated campaigns as well as queuing up tasks for leasing agents depending on customer characteristics. All of these interactions are threaded within a single platform providing a holistic view of all engagements whether handled by the contact center, on-site team or via an automated lifecycle.

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LeaseHawk offers a communications platform that is focused on elevating the apartment leasing experience. Over 5000 apartment properties nationwide use the call tracking feature which processes over 13 million calls and identifies over 2.7 million prospects annually. Each call is recorded, listened to and scored to track marketing effectiveness and employee performance. The multi-channel platform combines phone, email, text and speech recognition into a mobile application that enables leasing professionals to communicate and engage with prospects, not only from their desktop, but any mobile device.

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The MaxLeases Lead to Lease management application, integrated with the RealPage OneSite Leasing and Rents property management system, facilitates the capture and management of leads and their conversion to leases. MaxLeases features sophisticated reporting capabilities revealing the efficacy of your advertising mix, and your on site operations. MaxLeases can be used on its own or in tandem with the Live Response Solutions (LRS) contact center solution that offers sophisticated multifamily leasing and maintenance call, chat and text handling services.

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HappyCo is the leading real-time operations platform for the multifamily industry, enabling managers and owners to inspect, manage, and monitor property operations from anywhere, instantly. With best-in-class mobile inspections, remote monitoring and real-time reporting, you’ll boost NOI while driving higher quality, maintenance, and safety across your entire portfolio.

Happy Inspector takes less than an hour to learn confidently, and ongoing training costs are low as form customization can be performed by your staff, and form dispatch across the portfolio can be done all at once instantly. HappyCo returns substantial ROI — from collecting higher damage charges to faster unit downtime and more efficient labor, to lowering your legal liability and improving preventive maintenance compliance.

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InfoTycoon is transforming property inspections into asset management with its mobile asset management lifecycle software platform specifically designed for the multifamily real estate industry. Adding value throughout every stage of an asset’s lifecycle – acquisition, renovation, operation, and disposition – InfoTycoon creates a robust database of information that drives intelligent decision making and enables institutionalization of best practices across your entire portfolio.

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Notifii’s package tracking software and app streamlines onsite package operations. Notifii allows your staff to quickly and easily scan packages in, automatically notify residents via email and text message that they’ve received a package, and capture e-signature proof-of-pickup. It will help your staff spend 75% less time managing packages, and your residents will love the notifications so much that over 60% pick up packages within one day! Additionally, Notifii provides a mass-messaging tool that allows you to send custom messages and community announcements to all residents. It is available on your desktop and as a mobile app.

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Affiliated Creditors, Inc., (ACI) Lease Debt program provides innovative bad debt recovery solutions for the Multifamily Industry. For more than 30 years ACI has delivered efficient , flexible and cost effective solutions including credit reporting, bankruptcy and litigation services.

ACI is dedicated to providing customers with excellent customer service including secure web access for placements and reporting and integration with industry partners. ACI’s philosophy is to treat their customers with dignity and respect which minimizes complaints and is a major step into ACI’s compliance with state and federal regulations.

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BYL is a nationally licensed, property management debt collection agency. With BYL, you’ll gain access to resident and guarantor collection notices, inbound / outbound calling, credit bureau reporting, and on-demand performance reporting. Our competitive rates, commitment to compliance, and proven track record consistently provide clients with a significant boost in bad debt recovery rates.

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Consumer Collection Management, Inc. (CCM) has over 35 years of collection expertise. Our purpose is to provide our clients with the finest collection service available, while maintaining the image and good name of the clients we serve.

As a full service collection agency, we offer multiple services, allowing us to utilize all available resources from maximum results. In an effort to assist with mixed portfolios, we have experience with multi/single family portfolios as well as Condo and Homeowner associations.

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Ideal Collection Services is a national collection agency with offices on the east and west coasts. At Ideal Collection Services, multifamily collections is our sole purpose; we pride ourselves on exclusively dedicating our agency to multifamily housing collection accounts since we were established in 1992.

Our agency is your agency and we are dedicated to using the latest technology solutions, in addition to our phenomenal customer support to create a custom fit a plan for your specific managements needs.

You will enjoy the best in service and security for all you accounts placed with us. If you are displeased with your current agency’s results or the way they conduct business, contact Ideal Collection Services, we want to change the way you feel about collection agencies. We are the clear choice for multifamily collections.

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FCO is the largest firm in the nation specializing in multifamily collections – our specialty for 28 years. With more collectors than any other agency serving the industry, your accounts receive the attention they deserve. We offer low fee program options, a broad range of website reports, customized staff training and support during program rollout and beyond. FCO is SSAE 16 Type II Audit Certified; Inbound and Outbound calls are recorded for quality assurance.

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Hunter Warfield provides revenue recovery for the Multifamily industry. We are known for our innovative technology and respectful approach that, when combined, ensures our customer’s integrity is maintained while delivering the highest recovery rate for their bottom line.

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NCC Business Services (NCC) provides customized collections services, programs, and expert counsel to property management companies of all sizes across America, while providing positive engagement experiences with residents.

NCC is overwhelmingly recognized by national corporate clients, peers, and even market competitors, as a visionary pioneer whose ideas for better practices, philosophy of respectful client engagement, and institution of ethical business operations, continue to influence the property management collections industry. NCC remains the distinctive leader and specialist in the multi-housing collection vertical, providing specialized solutions for collections puzzles like yours.

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“More Money, Better Service.” We believe this is the bottom line when it comes to collection services. And it is for these reasons that more multifamily owners and managers have come to trust National Credit Systems (NCS) for their collection needs than any other company. Quite simply, National Credit Systems achieves HIGHER NET COLLECTION RETURNS while providing BETTER SERVICE for its clients. Clients enjoy working with National Credit Systems because of our high recovery rates, personal service, and professional approach to debt recovery. We encourage you to perform your due diligence on our company as well as other collection service providers. We are confident that you will find National Credit Systems to be your best collection solution.

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Professional Debt Mediation (PDM) is a third-party collection agency specializing in the recovery of past-due account receivables for a diversified portfolio of nationwide clients, including apartment rental, retail, commercial and medical accounts. PDM strives to provide each client with the highest possible recovery rate and exceptional customer service. With collection rates that are consistently above industry average, PDM prides itself on achieving these results while adhering to a strict code of ethics and harassment-free practices.

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As a leading debt collection agency, ProCollect aims to achieve the best possible collection returns for their clients while treating debtors with respect and understanding. Focused on superior staff training, state of the art technology, and the highest commitment to customer service, ProCollect has been earning the trust of the multifamily and student housing clients since 1995.

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RentCollect Global is the national leader in multifamily property management debt collections. Being licensed and bonded in all 50 states and Canada allows us to provide services anywhere our clients need us. We do one thing and one thing only…collect money for your properties. Our main operation center is located in Seattle, Washington. With over 100 full time employees dedicated to superior service and performance, RentCollect Global has the expertise to ensure your bad debt gets recovered. Our collection staff is required to be certified by the ACA International of Professional Debt Collector as well as complete the RCG Collection University. We house a robust Client Services Division, staffed with industry experienced professionals able to assist our clients with any needs they may have.

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At RentDebt, we specialize in the recovery of multifamily debt. Our key personnel have spent decades developing and implementing collection programs for some of America’s most respected property management companies. RDAC’s Collection Partners can benefit from a variety of proactive customer service programs, credit reporting services, increase daily efficiencies by using key integration partners, web access to our C2Center for placements and comprehensive collection reports.

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Rent Recover, the BetterNOI collection service, delivers unparalleled value to its customers through a completely transparent collection process. Similar to their other BetterNOI products, Rent Recover is designed to deliver results where it counts the most—the customer’s bottom line. In addition to professional collection efforts, Rent Recover provides customers with a detailed analysis of current bad debt and preventative measures to avoid bad debt in the future. Through the RealPage Exchange partnership, customers are able to initiate collection files from their RealPage system, maintaining data consistency of lease information between RealPage and Rent Recover.

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Rent Recovery Solutions (RRS) is a national collection agency that specializes in the recovery of rent related debt. We were founded on the philosophy of “Respectful Recovery”. RRS understands the importance of community reputation management and our respectful recovery philosophy insures maintenance of your positive image. Our proprietary negotiation techniques have proven to get the results you’re looking for: collecting your rents while preserving your reputation. 100% of the files that come through our door are from the rental industry and receive actual time in front of our live representatives. Our advanced online system, enables our clients to trace each call, letter, and attempts by our staff in real time. This system proves we are actively working each file that comes through our door. We call this accountability to our clients and to their bottom line.

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Harness the power of multiple collection servicing strategies through one singular partnership with RD Fuller powered by TRAKAmerica. Our national, end-to-end solutions focus on maximizing your debt recoveries throughout the entire collections lifecycle utilizing sophisticated collection agency placements, targeted account litigation and post-judgment execution strategies.

• Comprehensive collection approach
• Highly developed national legal program
• Eviction and collection integration
• 2-3 times the net recovery rate vs. an agency only treatment
• Full transparency into your community results and work efforts through our detailed reporting package

RD Fuller powered by TRAKAmerica is the only true full service accounts receivable management company in the multifamily collections industry.

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Apartments247 has been providing website development, design, photography, web hosting and marketing for the multifamily housing industry for nearly two decades, establishing what many clients have called “the gold standard of customer service.” Currently we provide services for more than 100 management companies across the country.

Apartments247’s thorough understanding of the real estate industry, makes our business much more than just a web development company. 247‘s senior management has more than 40 years’ experience in the real estate industry, positioning us to better understand customers’ challenges and provide sensible solutions to increase their ROI. The logic of the 247 system is if the system doesn’t work for prospects and residents, then it is impossible for the system to deliver positive results to our customers.

Apartments247 focuses on and specializes only in custom, responsive web designs. Designed from the ground up, our exclusive framework and responsive design offers the advantages of rapid, global roll-outs combined with site-level customization and unique branding.

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ABOUT APARTMENT LIST
Apartment List is building the world’s most extraordinary rental experience. Our award winning platform and personalized search results match the way renters really go through the search process of finding a new apartment, bringing the best fit renters to your front door.

HELPING YOU SAVE TIME
As a self-reported pay-per-lease model, you report to us who moved in, we bill off those numbers, no disputes. Additionally, we ask renters the hard questions, like household income and eviction history, so you only receive quality leads, setting your leasing agents up for success.

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Knock is a scheduling and messaging service that converts prospect searches into confirmed property tours, 24/7. Knock integrates with pricing and availability data, leasing team calendars, existing marketing channels, and property websites – making for a connected, easy-to-deploy solution. The result is an elegant and engaging user experience, leading to higher customer satisfaction and more signed leases.

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Power Pro Leasing offers an iPad based software technology that enhances the consumers’ apartment search and leasing experience while also enabling the leasing professionals to become more efficient in the apartment leasing and management processes. Founded on customer-centric needs, the program is designed to raise closing ratios and increase leases for everyone from the greenest to the most senior leasing professionals. The software integrates with the property management software on site, allowing for single entry data and real time information. Power Pro helps increase efficiencies at properties resulting in an increase in revenue due to more leases.

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Rent Dynamics helps build better communities with happier residents. Rent Dynamics offers the world’s most intuitive lead management software designed for multifamily communities. Rent Dynamics simplifies the daily leasing office responsibilities by utilizing Rent Dynamics flexible toolset and personal touch concierge service.

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RentPath simplifies the rental experience. A key part of that rental experience is presenting the consumer with the most current information about the pricing and availability of the rental communities listed on the RentPath network.

RentPath works with its customers and partners to collect this information in secure, reliable and automated processes. RentPath is partnering with RealPage to bring their customer’s pricing and availability information to RentPath sites.

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Established in 2000, Spherexx.com, a national web development company, has created hundreds of powerfully performing websites for clients in the apartment industry and other industries nationwide. Our websites are proven to increase sales, produce more leads, and generate valuable internet advertising. Spherexx offers services including national website design and development, mobile website advertising, search engine marketing, touch screen kiosks, direct email advertisement, and video/multimedia production. Our national software development services have produced many outstanding products like CRM services for multiple industries, market research and management, lead generation and e-commerce development.

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Pynwheel is a touchscreen marketing application serving the multifamily industry. Our innovative design themes and proprietary software create an interactive onsite leasing process for your prospective residents. Pynwheel’s touchscreens come at an affordable price and make the leasing process easier for your staff and more enjoyable for your prospects.

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Building Engines is a web (SaaS) and mobile provider of work order and maintenance software for commercial real estate. We help our innovative owner/manager clients take control of building operations and tenant service by automating the hundreds of tasks they do every day through a single integrated platform. This delivers the visibility needed to quickly make informed decisions; the ability to quantify the effectiveness of their tenant-service program; and the opportunity to create an identifiable operating brand. Our 15 years of focused operations experience helping our clients achieve real improvement and an emphasis placed on customer service has led to our 97% lifetime client retention rate.

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Nexus Systems is a leading provider of automated accounts payable (AP) application. Nexus Systems’ flagship product, NexusPayables, is the single software solution to effectively automate and manage the entire accounts payable process, from purchase to payment. NexusPayables is functionality rich and highly configurable to seamlessly integrate with the RealPage general ledger, fitting your company’s unique business needs. This robust software is currently deployed in 106 countries where companies are using our best-in-class solution to solve the biggest AP challenges.

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ClickNotices – Delinquency Management… Solved

ClickNotices helps property managers automate and manage one of their biggest problems: delinquent rent. Automating the entire late-rent process, their cloud-hosted platform and world class staff handles every step of the process – providing complete transparency, up-to-date information, and control to the client. From the first late notice to the final eviction, they save you valuable time and money.

Completely integrated with RealPage, ClickNotices can push and pull resident data, providing up-to-date information, to deliver a truly automated rent-filing experience. The days of confusion and communication breakdowns are a thing of the past.

Today, ClickNotices manages late rent cases for more than 50,000 apartment units across the country, including many of the largest affordable housing communities.

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Luxer One is the technology leader in multifamily package management solutions. Over 9 million resident packages have been delivered through Luxer One’s suite of smart package lockers and automated package rooms. All Luxer One systems are designed to accept 100% of deliveries. The company offers superior technology and a commitment to service to apartment communities, with a guarantee of 99.9% uptime. Luxer One’s locker systems are designed and built in the United States.

The Luxer One team started innovating 24/7 automated locker solutions in San Francisco in 2005. Today, the company is the #1 package locker provider for multifamily.

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Mobile Doorman makes white label apps for apartment communities. The apps are designed to be “resident-first” which is a departure from how software and other services have been designed historically in the multifamily industry. Our apps include property-specific branding and content as well as basic functionality such as work order submission, package notifications, community bulletin board, and others.

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Parcel Pending is a leading provider of package management solutions to simplify and secure the parcel delivery business. With our extensive real estate experience, we understand the diverse needs of property owners, property managers, couriers and residents. We combine 100% Always-On Customer Service, market-leading electronic smart lockers and innovative mobile applications to make everyone’s lives easier — one protected package at a time. Parcel Pending enables property owners and property managers to increase responsiveness to residents, provide better service and gain a competitive advantage, while reducing operating costs.

Parcel Pending Resident Importer is an application that automatically updates a resident’s status through looping records daily to provide property managers and residents a more seamless package pickup experience.

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Updater is an innovative technology to help your residents move in and out smoothly. With Updater, residents tackle all of their moving-related tasks – like obtaining renters insurance, forwarding mail, updating accounts, connecting utilities and home services, and more. Updater is branded for each of your properties, and the platform is completely personalized for each of your residents’ unique moves. Best of all, thanks to the RealPage integration, Updater requires zero effort from your team.

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Compatibility’s Roommate Connect solution is a revolutionary, research-based method for roommate matching, combining the art and science of relationships to reliably predict compatibility. The flexible platform allows property managers to customize the assessment. Residents receive rank-ordered, recommended matches (incorporating similarities and differences) and information to inform their selection. The complex algorithms match both pairs and groups of residents, thereby relieving the burden placed on property managers to randomly determine who should live together in a unit. With Roommate Connect’s responsive technology, a resident may manage their user experience on any device.

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Nationwide Energy Partners is a full-service energy provider for communities. Since 1999, they have provided multifamily developers, property managers, and residents with innovative electric and water solutions in hundreds of communities across the United States. Their unique size allows them to offer an ever-growing list of services and capabilities that can be quickly customized to help communities run as efficiently as possible. They offer a wide array of services from infrastructure installation and operation, to submetering, and customer service.

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AvidXchange is the industry leader in automating the end-to-end accounts payable process for real estate companies, eliminating 100% of paper invoices and checks, improving efficiency by eliminating manual tasks, and reducing processing costs by an average of 60% or more. With a network of over 400,000 suppliers and an integration with RealPage, AvidXchange offers a comprehensive solution that simplifies the AP process. The integration gives you a fully automated bill payment experience that will revolutionize the way you receive and pay vendor invoices.

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