How do I sign up for RealPage Rent Reporting?

You can sign up for RealPage Rent Reporting from your ActiveBuilding Resident Portal or or Buildium Resident Center. If your site is active with Rent Reporting, you will see a prompt to sign up.

What are the payment and subscription options to report rental history data?

Residents have two options to report rental payments: Lease Term: We will report all past payments (if applicable) and all future payments for the entire length of your currently active lease. This option is paid in full upfront and recommended for anyone with a lease of eight or more months. Monthly: We will report future payments on a month-to-month basis beginning with your next rent cycle following enrollment. This option is paid monthly and recommended for those who only want to report their rental payment history going forward or have a lease term for less than eight months.

Can more than one resident per unit report their lease payment?

Yes. Each individual on the lease can choose to have their rent reported. A RealPage Rent Reporting subscription per reporting resident is required.

Can you report rental history on previous leases?

Not at this time. The reporting of rental payments will initially be available only for currently active leases.

How do I dispute a rental payment inaccuracy shown on my credit report?

Dispute rental payment inaccuracies by contacting the appropriate credit bureau using the resources below: Equifax – Equifax.com Experian – Experian.com TransUnion – TransUnion.com

REALPAGE RENT REPORTING

Get Credit for Your On-Time Rent Payments

Q: What is RealPage Rent Reporting?

It’s an optional, fee-based service that you can easily sign up and pay for through ActiveBuilding® Resident Portal and Buildium Resident Center. It will automatically report your monthly rent payment activity to credit bureaus in order to create a record of credit history.

Q: Why would I want or need RealPage Rent Reporting?

Your credit is important to your immediate and future financial needs, and you should be rewarded for all the on-time payments you make. However, not all of your credit-worthy payments and interactions are reported to credit bureaus. For example, payments you make for items such as your mobile phone, utilities, and rent are not typically reported. This means you’re likely not getting credit for your positive financial habits. With RealPage Rent Reporting, you can ensure your rent payments and rent payment history are directly reported to the credit bureaus.

Q: To which credit bureaus do you report rental payment history?

We report rental payment history to all three major credit bureaus: Equifax®, Experian® and TransUnion®.

Q: How do I cancel my subscription?

You can cancel your subscription by visiting realpage.com/rent-reporting, clicking on the “Manage Subscription” button at the top of the page, and following the instructions. The cancellation will take effect 30 days from your cancellation notice. Please note that some state or municipal laws and rules may prohibit you from signing up for Rent Reporting again within a specified time frame if you cancel in the middle of a lease.

Your credit is important to your immediate and future needs — like securing good interest rates on car loans and other revolving credit. Isn’t it time to get rewarded for all the on-time rent payments you make?

RealPage Rent Reporting is an optional $4.99/month subscription that helps build your credit profile¹ by automatically reporting your monthly rent payment activity to Equifax^®, Experian^®, and TransUnion^®.^{2, 3}

Subscribing is easy – just sign up during the leasing process or from your resident portal once you’ve moved in. (Subject to community participation.)

Report rent payments to all three credit bureaus automatically.

Enroll in just a few steps.

Build your credit profile.

Frequently Asked Questions

What is RealPage Rent Reporting?

Rent Reporting is an optional $4.99/month subscription that automatically reports your monthly rent payment activity to credit bureaus to create a record of credit history.¹ You can easily sign up and pay for Rent Reporting during the leasing process or from your resident portal. (Subject to community participation.)

Why would I want or need RealPage Rent Reporting?

Consumers recognize that good credit scores impact their ability to rent without a co-signer, to get good interest rates on car loans and other revolving credit and may have a significant impact on any future plans to qualify for a mortgage.

What if I have a question about my subscription?

Current subscribers can call 1-844-930-0471 to ask general questions or inquire about your subscription.

How do I cancel my subscription?

Current subscribers can click the Manage Subscription button below and follow the instructions. The cancellation will take effect at the end of the requested cancellation month. Manage Subscription

What if I need to change the credit card I use for payment?

Current subscribers can click the Manage Subscription button below and follow the instructions or call 1-844-930-0471. Manage Subscription

What happens if my future lease date changes after sign-up?

If your lease date is moved to a later date, we will adjust the monthly reporting and subscription billing to the new date of your lease. If your move-in occurs in an earlier month than indicated during sign-up, we will use the lease start date indicated during sign-up to begin your subscription cycle.

What is required at sign-up?

Basic information: First Name, Last Name, Email address, and Date of Birth.
First monthly payment plus tax (if applicable).
Visa^®, Mastercard^®, American Express^®, Discover^® accepted.

To which credit bureaus do you report rent payment history?

We currently report rent payment history to all three major credit bureaus: Equifax^®, Experian^® and TransUnion^®.^{2, 3}

Where do I go to check my rental payment tradeline on my credit report?

You can check your rental payment tradeline by visiting one or more of the bureaus to which we report your rent payment history: Equifax^®, Experian^®, or TransUnion^® directly.

How is Rent Reporting billed?

You will be billed each month in advance to report the following month’s rent payments to the credit bureau(s). Rent Reporting services for new residents will begin the later of the calendar month following (i) the lease start date provided upon enrollment; or (ii) the actual lease start date. Services for existing residents will begin the calendar month following the date of enrollment. In either case (for new or existing residents), the subscription and billing will continue until the service is cancelled or terminated or you move out.

Can more than one resident per unit report their rent payments?

Yes. Each individual on the lease can choose to have their rent payments reported. A RealPage Rent Reporting subscription per lease-holding resident is required.

Can you report rent payment history for previous leases?

Not at this time. The reporting of rent payments will initially be available only for currently active leases.

Will a subscription end automatically if I do not renew my lease?

Yes, we will cancel the subscription automatically if the lease is not renewed.

Does my subscription continue if I renew my lease?

Yes. If it is a renewal on a current lease, the monthly subscription will continue. A new lease will require a new sign-up for RealPage Rent Reporting.

Can I get a refund for Rent Reporting if I cancel?

Refunds are not available for any subscription fees already paid.

How long does it take for the credit bureaus to report my payment history?

Each month by mid-month, we will submit your prior month’s rent payment details to the credit bureaus. Depending on the credit bureau, the time it takes for the payment history to appear on your credit report may vary. Should the bureau choose to incorporate this data, it could take up to 30-90 days to appear on your credit report.

Is there any guarantee that my credit history or score will improve as a result of RealPage Rent Reporting?

No. RealPage is not a credit bureau and does not have direct influence over any aspect of credit bureau consumer profiles or credit scores calculated by the bureaus. Each bureau to which we report your rent payment information will determine, in its sole discretion, whether and how to use that information.

How do I dispute a rent payment inaccuracy shown on my credit report?

You can dispute rent payment inaccuracies by contacting Equifax^® , Experian^® , or TransUnion^® directly.

What happens if my community stops participating in RealPage Rent Reporting?

Under some circumstances, communities might end their participation in RealPage Rent Reporting. If this happens at your community, we will no longer have access to your rent payment data, so your subscription will be automatically cancelled.

Will rental assistance or subsidies paid by third parties on my behalf be considered reportable?

No. The bureaus will not accept payments that are not made by the renter. If a renter has an obligated amount that they must pay towards rent each month, any payment towards the obligated amount made by the renter is reportable and will be used.

Why does the rental tradeline show closed when my lease is still open?

When a subscription is canceled, we will no longer report rental payments to the credit bureaus therefore the rental tradeline must be closed even though the lease is still active. Keeping a rental tradeline open and not reporting rental payment activity could cause a negative impact to a consumer’s credit.

¹ Alternative Data Such as Rent Payment Reporting Bridges the Gap for Unscorable Consumers and Increases Financial Inclusion Opportunities. TransUnion (2021).
² This is subject to change without prior notice, but your monthly rent payments will be reported to at least one of the three major bureaus during your subscription to RealPage Rent Reporting.
³ Please note, RealPage is not a credit bureau and does not have direct influence over any aspect of credit bureau consumer profiles or credit scores calculated by the bureaus. Each bureau to which we report your rental payment information will determine, in its sole discretion, whether and how to use that information.

RealPage is a registered trademark of RealPage, Inc., which is not affiliated with Equifax, Experian, TransUnion or the owners of any other trademarks or service marks referenced herein. These company names and any trademarks or service marks associated with them are the property of their respective owners.

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