Contact Center

Triple your onsite visits and double your leases with the leasing and marketing secret weapon that never clocks out.

Contact Center

This is No Ordinary Property Management Call Center

The RealPage® Contact Center works around-the-clock cultivating the premium leads that convert to more leases, and acting as a natural extension of your leasing and marketing team—and your brand. Hundreds of RealPage Contact Center leasing agents undergo four weeks of intense call center training to become one of your biggest competitive advantages, fielding prospect inquiries and maintenance requests when your apartment leasing staff cannot, responding to calls, online chats, and emails 24/7. Never miss a call. Never miss an opportunity.

Never Miss a Call

Up to 60% of potential leads could be going to voicemail.

60%

More Onsite Visits

40% of leads result in scheduled visits.

40%

More Leases

Sign 2.7 times more leases with RealPage Contact Center.

2.7X

How to Never Miss Another Lead and Leverage Your Marketing Budget

The RealPage Contact Center offers more than just leasing and maintenance call center services to property management companies. Our Contact Center engages callers, schedules on-site visits and helps you sign more leases quicker. Discover why the RealPage Contact Center is unlike any other.

It’s More Than Talk

A Top Pick

More than half of the NMHC top 50 property management companies rely on the superior customer service of the RealPage Contact Center.

A Personal Touch

Our leasing agents respond to every email, phone call, and chat message—whether it’s a resident with a maintenance issue or a leasing prospect—with a friendly, engaging attitude designed to build relationships.

Instant Response

Our robust technology helps ensure quick response by instantly routing service requests, after-hours emergencies, and new sales opportunities to the phones and devices you choose.

Industry Expertise

We get it. As a recognized industry expert in on-demand software and software-enabled services for several rental housing industry markets, RealPage is uniquely qualified.

Answer Automation

Because your site staff can’t always be waiting by the phone, we offer Answer Automation, designed to instantly route service requests, after-hour emergencies and new sales opportunities to the phones and devices you choose. Incoming messages are automatically answered, clearly and professionally, and routed to up to nine numbers. Calls can also be automatically recorded and sent to your email inbox with caller ID, so your staff doesn’t have to search for the call back number.

A Maintenance Partner

Our 24/7 contact service extends to onsite maintenance, making the response to residents—emergency or otherwise—instant and professional. This integrated service automatically and consistently enters service requests into your property management system, automates dispatch to proper personnel, monitors ticket volume, response time, and trends, and can even listen to calls between agents and residents, not to mention contact the resident directly when needed.

Intelligent Lead Manager (ILM)

Optimize your leasing performance with RealPage® ILM Lead Manager —a comprehensive lead management software solution that helps multifamily organizations increase revenue by focusing on leasing activities that produce the most value. Lead Scoring supplements your traditional leasing data, providing you with powerful analytics that identify actionable opportunities. This easy-to-use tool will help your team prioritize tasks that drive the most value by organizing work based upon activities that lead to the highest conversion rates.

Customer Stories

A New Kind of Multifamily Contact Center

Morgan Properties Contact Center Testimonial

Inspired by the next generation of renters, who want instantaneous answers, Morgan Properties wanted to drill down to focus on building and providing prospects with the information they want, without all of the noise. In RealPage Contact Center, they found a true partner that was willing to engage with them in both discovery and execution of a strategy that provides exactly what prospective residents are looking for.

A Senior Living Contact Center That Understands

Enlivant Senior Living Shares Its Experience on Visiting the RealPage Contact Center

Enlivant Vice President of Marketing, Rich Scarle had the opportunity to visit the RealPage Senior Living Contact Center and liked what he saw. In our representatives, he saw kindred spirits to his own Senior Living call center agents. They not only had all of the information they needed to help callers make an informed decision and to set up a tour about his facilities, but he also saw genuine empathy for what the families were going through when selecting a senior living facility.

Stay Updated: Contact Center Webinars & Videos

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Covert More Leads, Faster with the RealPage Contact Center

RealPage Contact Center is always on brand, creating more qualified on-site visits.

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RealPage Contact Center Has Your Goals In Mind

How we share your apartment leasing goals when using RealPage Contact Center services.

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Schedule More Appointments with Instant Call Reply

RealPage Contact Center Instant Call Back Service Converts More Prospects to Leases

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RealPage Contact Center Helps Ensure You Never Miss Any Call

RealPage Contact Center makes sure JVM Realty is always there to answer the call.

Never Miss Another Call with the RealPage Contact Center
CONTACT SALES
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