RealPage® Contact Center 3.0
- Maximize conversions using NEW Augmented Intelligence – Chat, Text and Voice
- Personalize prospect follow-up using AI with Dynamic Landing Pages
- Capture every prospect communication at every touchpoint with Enhanced Guest Cards
Not All Contact Centers Are Created Equal
Generate up to 20% more visits and leases per call than typical on-site leasing teams or contact center competitors and improve marketing effectiveness to create an NOI increase of $50 to $100 per unit per year.
More than an apartment call center, Contact Center 3.0 is now equipped with Augmented Intelligence – Chat, Text and Voice. It’s the first Artificial Intelligence Leasing Solution supported by a live agent. The RealPage AI Chatbot “Paige” is engineered to complement rather than replace human intelligence by automatically warm-transferring leads to a live Contact Center agent for requests outside the capabilities of artificial intelligence.
Enhanced Guest Cards track communications at every touchpoint and Dynamic Landing Pages personalize prospect follow-up—using artificial intelligence to focus on the prospect’s interest and convert them to residents.
Contact Center 3.0 is the 24/7 contact center solution that helps you maximize every marketing dollar you spend and provide a higher level of service than any competitor.
Contact Center 3.0 now with Augmented Intelligence – Chat, Text and Voice. It’s a cost-effective solution that maximizes conversion.
See What’s New with RealPage Contact Center 3.0
Contact Center 3.0 – Better Than Ever
- Augmented Intelligence – Chat, Text and Voice – It’s not Artificial Intelligence, it’s Augmented Intelligence. It complements human intelligence instead of replacing it. This cost-effective, high-quality solution is the only Augmented Intelligence product in the industry, that automatically warm transfers leads to a live Contact Center agent if the chat or phone call inquiry is outside the virtual assistant’s standard capabilities.
- Dynamic Landing Pages personalize prospect follow-up communications using information from your prospect’s stated interests to generate a personalized web page with a self-schedule tour feature.
- Enhanced Guest Cards capture communication history at every touchpoint to identify and prioritize leads with the highest probability of closing. Give prospects one consistent experience no matter who last handled the conversation.
Contact Center 2.0 − World-Class Features
- Contact Center Missed Calls and Emails provides a 24/7 solution that answers the calls and emails that would have gone to voicemail during office hours and after hours, ensuring no leads are lost.
- Answer Automation + Leasing Assistant instantly answers and routes incoming leasing messages to capture basic prospect information when your leasing staff is unavailable.
- Instant Call Reply help schedule prospect visits by providing a personal callback to every email with a phone number.
- Outbound Lead Nurturing processes accumulated leads, re-engages and re-encourages prospects to set up a tour with your property.
- Contact Center for Maintenance acts as your residents’ first responders for handling and dispatching service requests 24/7.
- Live Agent – Chat and Text engage prospects the way they want to be reached, using a click-to-chat/text widget on any property website to answer questions, schedule visits, or provide pricing.
Find out how to deliver the right information at the right time to prospects through their preferred communication channel, 24/7.
The new Answer Automation is the next generation, All-in-One Platform for businesses to manage their incoming messages for Leasing, General Inquiries, Emergency Service Requests and more via a single, centralized interface.
The newly renovated platform comes equipped with a number of powerful features, some of which include:
- Integrated Voice Recognition: Callers can now press or say the option they are choosing.
- Caller ID Info Available For All Calls: Captured on All Calls that interact the Answer Automation 2.0 system.
- One System Login: Simplified access with an upgraded UI experience with mobile responsiveness.
- Upgraded Maintenance Dispatches: Enhanced maintenance dispatch allowing for more possible notifications and simplified access for your Maintenance Personnel.
- Upgraded Reports: Real-time reporting with access to call monitor recordings and compliance metrics.
- Self-Service Product Settings: View and make adjustments to product settings such as email message notifications, contact settings, greetings, temporary resident notifications and so much more!
- Knowledge Database: Help Guides are available to guide you to what you need, when you need it.
88% of our calls are answered in 25 seconds or less
40% of leads resulted in scheduled on-site visits
Sign 2.7 times more leases
Augmented Intelligence – Chat, Text and Voice
It’s not Artificial Intelligence, it’s Augmented Intelligence – Chat, Text and Voice, a cost-effective, high-quality solution that ensures a great experience and maximizes conversion. Integrated leasing agent calendar allows a prospect to self-schedule an appointment that syncs directly with the Property Management System. The Virtual Assistant “Paige” also gives prospects real-time access to pricing and floorplan availability, so you can free up agents to spend more time with current residents and high-potential prospects. And if Paige can’t answer a query, it automatically transfers the request to a live assistant who can.
Dynamic Landing Pages
Take your prospect experience to the next level. Give them personalized web pages that use information captured from customer interactions with the Contact Center. Artificial Intelligence customizes the landing pages, highlighting the amenities and features of your property that are important to each individual prospect’s decision-making.
With Dynamic Landing Pages, you can:
- Increase lease conversions through customized content
- Simplify scheduling with the “visit schedule” feature so prospects can self-schedule their follow-up visits
- Optimize leasing activities by automating your follow-up activities
Enhanced Guest Cards
Start Personalizing Your Prospect Feedback Today
Let your leasing agents see the complete communication history between each prospect and the property—and let your prospects know that you’ve heard what they have to say. With access to every touchpoint in the prospect’s journey (including chat transcripts with a RealPage Contact Center agent), your agents can support and convert prospects faster.
It’s More Than Talk
Increased Lease Conversion
The RealPage Contact Center is often a prospect’s first point of contact with your property. We leverage comprehensive knowledge of your property and features to set qualified visits that convert to leases.
Improved Business Strategy
By utilizing analytics and performance measurement reports, the Contact Center enables your company to make informed business decisions around your leasing team’s performance.
Personalized Prospect Experience
The Contact Center acts as an extension of your leasing and marketing team—supporting all forms of communication via email, phone call, text and chat message and setting visits at a higher rate than your leasing office alone and other contact center competitors.
Enhanced Operational Efficiency
With all of these innovative features in the Contact Center, on-site leasing teams can spend more time on what they do best: closing opportunities while on tours and resident retention efforts.