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Resident Experience

Everything resident. One connected experience.

From leasing to living, every interaction is connected into one system — simplifying the resident experience and improving performance across the portfolio.

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It's not one moment,
it's everything that follows

Signing a lease. Moving in. Paying rent. Maintenance requests. Earning rewards.
These moments define the resident experience, but they've never been connected. RealPage Resident Experience brings them together in LOFT Resident Portal, one continuous experience, so every interaction feels simpler, faster, and more consistent.

Family moving into their new home Family moving into their new home

One connected journey across the resident lifecycle

Leasing, payments, maintenance, and rewards work together through the RealPage all-in-one app — giving property teams one place to manage the full resident journey.

Leasing

Application, screening, deposit alternatives, and insurance

Moving

Moving checklist, internet, utility setup, and task automation

Living

Centralized communication, maintenance, and resident engagement

Payments

Flexible payments, personalized offers, and financial wellness

AI Resident Agent

AI Agent assistance, service request creation, and real-time updates

Loyalty

Fully-funded rewards, partner marketplace, and renewal incentives

Delivered through our award-winning LOFT Resident Portal app

RealPage LOFT is the resident-facing portal that brings the entire experience together, connecting moving, payments, service, rewards, and engagement in one app.

One login. One interface. One continuous relationship.
Learn more about LOFT Resident Portal
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Agent Profile

Lumina AI built into everyday living

Lumina® AI Resident Agent operates throughout the resident experience, helping automate service, simplify communication, and guide residents through every stage of the journey.

  • Automate service requests and responses
  • Deliver proactive resident communication
  • Reduce manual tasks for onsite teams
  • Personalize engagement throughout the resident lifecycle

Operational gains you can measure

From delinquency reduction to faster service resolution, LOFT Resident Portal helps teams improve resident engagement across every touchpoint.

LOFT Payments

We saw a 37% reduction in delinquencies

Faster resolutions. Less operational strain.

AI Resident Agent automates common resident communications, helping multifamily teams streamline operations and improve response times.

Autonomous Resident Support

AI Resident Agent successfully handled nearly two-thirds of resident interactions without human intervention.

Resident support that’s always on

AI Resident Agent delivers instant responses to resident requests anytime, improving service speed without increasing staff workload.

24/7 Resident Engagement

More than 30% of resident interactions occurred after office hours, extending support beyond the traditional workday.

A Resident App for end-to-end Engagement

Streamline leasing, moving, payments and rewards. With RealPage LOFT™, you can level up your resident experience, boost efficiency and discover new revenue streams — all in one place.

Resident Adoption

4 Million Units on LOFT Resident Portal

Resources: Ebook

The next era of the resident experience

See how an integrated resident journey can reduce friction, increase engagement and turn everyday interactions into lasting resident loyalty.

A practical look at the shift to a connected, AI-powered resident portal.

The next era of the resident experience

One coordinated system.
Continuous performance.

RealPage brings multiple operational solutions together into a single
operating system, coordinating data, workflows, and decisions in real time.
Explore each to see how it works.