LOFT Rent Reporting

Frequently asked questions

• What is LOFT Rent Reporting?
  Rent Reporting is an optional $4.99/month subscription or you can choose to bulk report past rent up to 24 months in the current lease and we automatically report your monthly rent payment activity to credit bureaus to create a record of credit history.1 You can easily sign up and pay for Rent Reporting during the leasing process or from your resident portal. (Subject to community participation.)
• What is historical rent reporting?
  Historical Rent Reporting allows you to report past consecutive rent payments during your current lease in one bulk submission, rather than waiting to build credit through month-to-month reporting.
• How are my past rent payments reported?
  If you have made up to 24 consecutive rent payments, you may be eligible to enroll in Historical Rent Reporting. The number of months available for reporting will be determined based on your verified payment history during your lease term.
• Can I subscribe to historical rent reporting and ongoing monthly reporting?
  Yes. You may choose to report past rent payments through Historical Rent Reporting and continue building credit with ongoing monthly rent reporting.
• Will my subscription automatically be cancelled if I subscribe to only historical rent reporting?
  Yes. Historical Rent Reporting is a one-time purchase. After your eligible rent payment history is submitted (typically the month following enrollment), your account will be closed, and no additional charges will apply.
• Why would I want or need LOFT Rent Reporting?
  Rent payments aren’t included in your credit reports automatically. LOFT Rent Reporting can help add eligible rent payments to your credit history. A stronger credit history may support future applications for housing, loans, or other credit, though results vary and reporting doesn’t guarantee a higher score or approval.
• To which credit bureaus do you report rent payment history?
  We currently report rent payment history to all three major credit bureaus: Equifax^®, Experian^® and TransUnion^®.^1,3
• DIs there any guarantee that my credit history or score will improve?
  No. RealPage is not a credit bureau and does not have direct influence over any aspect of credit bureau consumer profiles or credit scores calculated by the bureaus. Each bureau to which we report your rent payment information will determine, in its sole discretion, whether and how to use that information.
• What is required at sign-up?
  Basic information: First Name, Last Name, Email address, and Date of Birth.
  First monthly payment plus tax (if applicable).
  Visa^®, Mastercard^®, American Express^®, Discover^®, ACH accepted.
• Can more than one resident per unit report their rent payments?
  Yes. Each individual on the lease can choose to have their rent payments reported. A LOFT Rent Reporting subscription per lease-holding resident is required.
• Can you report rent payment history for previous leases?
  The reporting of rent payments is available only for current active leases.
• Will rental assistance or subsidies paid by third parties be reported?
  No. The bureaus will not accept payments that are not made by the renter. If a renter has an obligated amount that they must pay towards rent each month, any payment towards the obligated amount made by the renter is reportable and will be used.
• How is Rent Reporting billed?
  Rent Reporting is billed each month in advance and reporting to the credit bureau(s) occurs in the following month. LOFT Rent Reporting services for new residents will begin the later of the calendar month following (i) the lease start date provided upon enrollment; or (ii) the actual lease start date. Services for existing residents will begin the calendar month following the date of enrollment. In either case (for new or existing residents), the subscription and billing will continue until the service is cancelled or terminated or you move out.
• How do I cancel my subscription?
  Current subscribers can click the Manage Subscription button below and follow the instructions. The cancellation will take effect at the end of the requested cancellation month.
  
  Manage subscription
• What if I need to change the credit card I use for payment?
  Current subscribers can click the Manage Subscription button below and follow the instructions or call 1-844-930-0471.
  
  Manage subscription
• What happens if my future lease date changes after sign-up?
  If your lease date is moved to a later date, we will adjust the monthly reporting and subscription billing to the new date of your lease. If your move-in occurs in an earlier month than indicated during sign-up, we will use the lease start date indicated during sign-up to begin your subscription cycle.
• Will a subscription end automatically if I move-out?
  Yes, we will cancel the subscription automatically if you move-out.
• Does my subscription continue if I renew my lease?
  Yes. If it is a renewal on a current lease, the monthly subscription will continue. A new lease will require a new sign-up for LOFT Rent Reporting.
• What happens if my community stops participating in Rent Reporting?
  Under some circumstances, communities might end their participation in LOFT Rent Reporting. If this happens at your community, we will no longer have access to your rent payment data, so your subscription will be automatically cancelled.
• Why does the rental tradeline show 'closed' when my lease is still open?
  When a subscription is canceled, we will no longer report rental payments to the credit bureaus therefore the rental tradeline must be closed even though the lease is still active. Keeping a rental tradeline open and not reporting rental payment activity could cause a negative impact to a consumer’s credit.
• How long does it take for the credit bureaus to report my payment history?
  Each month by mid-month, we will submit your prior month’s rent payment details to the credit bureaus. Depending on the credit bureau, the time it takes for the payment history to appear on your credit report may vary. Should the bureau choose to incorporate this data, it could take up to 30-90 days to appear on your credit report.
• Where do I go to check my rental payment tradeline on my credit report?
  You can check your rental payment tradeline by visiting one or more of the bureaus to which we report your rent payment history: Equifax^®, Experian^®, or TransUnion^® directly.
• How do I dispute a rent payment inaccuracy shown on my credit report?
  If you notice that something about your reported rent payments doesn’t look accurate to you, you can dispute that information by contacting the credit bureau which reported the information:
  
  Equifax

  • Online: file a dispute
  • Phone: (800) 685-1111
  • Mail: P.O. Box 105873 Atlanta, GA 30374

  
  
  Experian

  • Online: file a dispute
  • Phone: (888) 397-3742
  • Mail: P.O. Box 2103 Allen, TX 75013

  
  
  TransUnion

  • Online: file a dispute
  • Phone: (800) 916-8800
  • Mail: P.O. Box 390 Springfield, PA 19064

  
  
  You can also submit a dispute directly to RealPage though the following methods:

  • Email: RentReporting@RealPage.com
  • Phone: 1-844-930-0471
  • Mail: Attn: Realpage Rent Reporting, 2201 Lakeside Blvd, Richardson, TX 75082