How Maxus Turned AI Into a Competitive Edge

How Maxus Achieved 24/7 Service Excellence with Lumina AI Workforce

Maxus Properties wanted to be available to prospects and residents around the clock, but without adding headcount or overwhelming their on-site teams. Instead of stretching staff thinner, they added AI Leasing and AI Resident Agents as digital teammates.

The impact was immediate.

The AI Leasing Agent began managing prospect conversations, responding instantly, nurturing leads, and keeping the leasing process moving, day and night. No missed messages. No delayed follow-ups. Just consistent, reliable engagement.

At the same time, the AI Resident Agent stepped in to handle everyday resident needs from maintenance requests to rent reminders while providing support beyond traditional office hours.

Even better? The on-site teams embraced it. Zero negative feedback during rollout.

Download the case study to see how Maxus expanded service hours, improved response speed, and gave their teams room to focus on what matters most: real resident relationships.

For more information, visit RealPage^® AI Leasing Agent and AI Resident Agent.