What Happens When AI Joins the Onsite Team
Billingsley Company is putting AI to work and sharing what happened next.
In this client spotlight, Amanda Flick, Senior Vice President of Multifamily at Billingsley Company, joins, Krista Hurley, RealPage Industry Principal, to break down how Lumina AI Agents are becoming part of daily leasing operations and resident communication. From the decision to implement AI to team adoption and the role humans still play; this session offers a real-world look at what happens when AI joins the onsite team.
If you’re tired of abstract AI talk and want a clearer picture of what this looks like in the real world, this session is for you.
With over 25 years of experience in property management operations, sales, marketing, customer service, and technology implementation, Amanda Flick is a results-driven leader who excels at driving innovation and enhancing operational performance. As the Senior Vice President of Multifamily at Billingsley Company, Amanda oversees a portfolio of beautifully designed, life-enhancing communities in the DFW surrounding areas, where she focuses on new community lease-ups, maximized performance of stabilized communities, centralization efforts, and the adoption of technology solutions that streamline processes and elevate customer service.
Throughout her career, Amanda has demonstrated a strong ability to lead cross-functional teams, improve operational efficiencies, and implement business strategies that drive revenue growth and improve resident satisfaction. Before the Billingsley Company, she held leadership and executive roles at Middleburg Communities, Independence Realty Trust, Steadfast REIT, and Camden Property Trust.
Recognized for her collaborative and innovative leadership, Amanda brings a wealth of industry expertise. She is dedicated to building strong teams, cultivating vibrant communities, and staying at the forefront of industry trends. Amanda’s passion lies in creating spaces where people love to live and fostering environments where people thrive at work.
Krista Hurley
Industry Principal, Front Office Leasing, RealPage, Inc.Krista Hurley is the Front Office Leasing Industry Principal at RealPage, where she leads sales and business development for the Contact Center, CRM, Touring and Online Leasing Solutions.
Krista has been in the multifamily industry for over 10 years. In that tenure, she started her career as a leasing consultant in the call center before moving into implementations and account management, where she absorbed knowledge on the integrations and connectedness of the RealPage Renter Engagement solutions.
She is a member of the Upper State Apartment Association in Greenville, South Carolina, as well as many Employee Resource Groups at RealPage, including EMPOW-HER and BE WELL.
