Affordable Housing Resident Experience

Enable Your Residents to Pay Rent, Submit Service Requests & Communicate About Recertifications

ActiveBuilding Saves Time and Lowers Costs

Once leasing is complete, applicants can begin transitioning to residency, even before move-in day, with ActiveBuilding — the resident portal that provides mobile access to every aspect of apartment living. ActiveBuilding’s convenient, in-app payment options help reduce the risk of fraud and theft. And the rent gets paid that much sooner.

Self-service maintenance requests allow efficient tracking and dispatching of staff and streamline resident management — all while relieving staff to focus on higher-value tasks. It’s also easy to keep residents and staff connected and informed in real time, all via the channel they prefer.

Streamline Operations & Reward Residents for Completing Important Tasks

Streamline your affordable housing operations and reduce staff overhead by launching a loyalty rewards program right from ActiveBuilding. You can offer points to residents to encourage them to:

  • Complete paperwork for recertifications
  • Pay rent online
  • Comply with ESG programs like recycling
  • Provide feedback through resident polls
  • Report maintenance issues and keeping units in good condition

Contact Center Maintenance

RealPage Contact Center Maintenance handles and dispatches service requests 24/7 to enable affordable housing facility teams to decrease maintenance response times and exceed resident expectations, which are factors in lease renewals.

Transform Affordable Operations With Virtual Solutions

Staffing challenges and management pressures are sparking a shift to virtual solutions for engaging residents and keeping teams focused on building strong, vibrant communities. Gain insights and tips for making this transforming shift in your Affordable Housing community.

Learn how to improve efficiency and engage residents more effectively.