Property Management Support
Support That Works for You - Anytime, Anywhere
Learn how Lumina™ AI is improving your affordable experience with online leasing translations and streamlined recertifications .
Need Support? Log into the RealPage Customer Portal!
Our Customer Portal is your 24/7 gateway to expert support, live chat, case management, and our powerful knowledge base. Whether you're troubleshooting, exploring product updates, or submitting a new request, everything you need is just a click away. Sign in or create an account to get started.
- Browse Knowledge Base
- Chat with a Live Agent
- Manage Your Cases
- Create a Case
- Idea Exchange
- View Account Information
Data Privacy & GDPR Requests
Click here to submit a Data Privacy Request or a GDPR Request. Please submit all other Support cases via the Customer Portal, Live Chat in Lumina, or by calling our Support Specialists.
Phone Support Hours & Options
Our support specialists can be reached Monday through Friday, 7:30 a.m. to 7:00 p.m. (Central Time).
Vendor Credentialing is available Monday through Friday, 7:30 a.m. to 6:30 p.m. (Central Time).
Contact Center Helpdesk (Level One) hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (Central Time).
LOFT support is available Monday through Friday, 8:00 a.m to to 5:00 p.m. (Central Time).
RealPage Product Support
800-704-0154
Vendor Credentialing
888-493-6938,
Option 1
SmartSource IT
877-353-8374
i-CAM
800-548-6656
Contact Center Helpdesk (Level One)
866-359-2204
Propertyware
800-704-0154
Spectra
866-718-2345
Virtual Maintenance Manager
866-738-5423
LOFT Support
888-304-5220
Weekend Support
RealPage offers weekend support hours for the following products: Stratis (24/7), LOFT (Saturday, 9:00a to 6:00 pm CST), and Resident Direct (Saturday and Sunday, 9:00a to 6:00 pm CST).
OneSite Users
Step 1 – Review the Technical Requirements
Check this updated list of hardware and software requirements. Reference this document as you validate settings and test your system.
Step 2 – Review the Browser Checklists
Configure your web browser and check the settings on your personal computer using these step-by-step documents.