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How RealPage's LUMINA AI Leasing Agent Redefines Multifamily Leasing Efficiency
Leasing has changed and it’s changed fast. Today’s apartment prospects expect instant answers, personalized experiences, and seamless communication across every channel. Yet traditional leasing workflows, limited by staff availability and manual follow-ups, struggle to keep up.
That’s where RealPage’s Lumina AI Leasing Agent comes in. Built on the powerful LUMINA AI platform, this next-generation multifamily leasing solution is redefining what leasing automation can do, turning prospects into leases faster while empowering onsite property teams to focus on relationships, not repetitive tasks.
But the AI Leasing Agent isn’t just another chatbot answering questions after hours. It’s powered by agentic AI; advanced technology that allows it to take initiative, understand context, and collaborate with other intelligent RealPage digital agents. Together, these agents form a connected, always-on AI workforce spanning leasing, operations, finance, facility and resident engagement.
In this post, we’ll explore how the RealPage Lumina AI Leasing Agent transforms traditional leasing into a smarter, more connected, and scalable process, delivering both exceptional renter experiences and measurable business results.
Learn more about Lumina AI Leasing Agent
What Is the Lumina AI Leasing Agent?
The AI Leasing Agent is a 24/7 virtual leasing assistant powered by RealPage’s advanced LUMINA AI platform and OpenAI models. It utilizes agentic AI to take initiative and make context-aware decisions, going beyond the capabilities of traditional tools that only handle basic FAQs.
Key characteristics include:
- Full Ecosystem Integration: By integrating with property management systems, the leasing agent uses real-time pricing, availability, and amenity information to provide quotes and communication.
- Centralized Operations: Embedded within the RealPage ecosystem and Knock CRM, it centralizes interactions from chat, text, email, and voice into a single platform that operates around the clock.
- Seamless Handoff: When a rental prospect is ready to tour or sign a lease, the AI Leasing Agent transitions the process to human team members, ensuring an efficient and human-guided workflow.
AI Leasing Agent Core Capabilities
|
Feature |
Function |
Prospect Engagement |
|---|---|---|
| 24/7 Omnichannel Response | Answers inquiries via chat, voice, text, and email. | Never misses a lead, providing instant, consistent service. |
| Complex Inquiry Resolution | Provides on-demand information on floor plans, amenities, pricing and availability and policies. | Resolves up to 86% of prospect inquiries without staff intervention1. |
| Automated Lead Nurturing | Engages prospects with natural, fluid conversations and follows up on stalled applications. | Keeps prospects engaged and reduces missed tour opportunities. |
| Tour Scheduling | Books tours, sends reminders, and follows up automatically. | Increases tour scheduling (up to 22%1) and guest card creation. |
| Application Assistance | Guides prospects through applications and screening*. | Streamlines the application process, reducing friction and drop-off rates. |
| Seamless Hand-off | Automatically captures and summarizes interactions in Knock CRM as well as transitions to a human agent when needed. | Ensures a smooth experience and maximizes conversion opportunities. |
| Integrated Platform | Embedded directly into the RealPage ecosystem for data sharing across the entire LUMINA AI Workforce (Resident, Operations, Facilities, and Finance Agents). | Enables smarter, faster, and more accurate decision-making. |
1Aggregate AI Voice customer results before and after AI.
*Coming soon!
Why the New AI Leasing Agent is a Game-Changer
- Never Miss a Lead: The AI Leasing Agent responds instantly, ensuring no prospect slips through the crack.
- Data You Can Trust: Built on OpenAI models and integrated with RealPage's multifamily expertise, so it's basically a 24/7 leasing expert.
- Human-Centered Automation: The agent works with your team, not in replacement of it; taking care of repetitive tasks while escalating complex cases to onsite teams.
- Helps Maintain Compliance: Purpose-built for multifamily, designed to support Fair Housing and compliance standards, and governed by RealPage's responsible AI framework.
- Portfolio Scalability: Whether managing one property or hundreds, Lumina scales effortlessly with RealPage’s infrastructure.
The Future of Multifamily Leasing is AI Automated
The RealPage Lumina AI Leasing Agent isn’t just another leasing bot, it’s part of an intelligent, collaborative ecosystem built to deliver real results. With true integration across RealPage systems, the AI Leasing Agent offers property operators a scalable and conversion-driven virtual agent designed for the realities of modern multifamily management.
If your goal is to improve conversion rates, eliminate manual inefficiencies, and give your leasing teams more time to build resident relationships, the AI Leasing Agent is the clear next step.
Ready to see Lumina in action? Request a demo and discover how intelligent automation can transform your leasing operations.
The Lumina AI Workforce: Beyond Leasing
- AI Leasing Agent: Converts prospective renter interest into signed leases.
- AI Resident Agent: Enhances resident engagement and retention.
- AI Operations Agent: Automates move-outs, renewals, ledger updates, and daily administrative tasks.
- AI Facilities Agent: Manages maintenance and vendor coordination.
- AI Finance Agent: Handles AP processing, contract review, reconciliations, and reporting.
These agents share data through the Lumina AI Data Platform, creating a connected ecosystem that eliminates silos and drives measurable business outcomes.