JVM Realty Corporation Contact Center All Calls Case Study

JVM Realty Corporation uses RealPage Contact Center All Calls to improve the prospect experience and effectively follow up on high-quality leads.

JVM Realty Corporation implemented RealPage Contact Center All Calls to improve their contact center operations across 18 properties and 5,429 units. By switching from a “missed calls” to an “all calls” model, prospects were able to speak with a live person immediately and property managers were able to effectively capture and follow up on qualified leads with ease.

As a result, JVM Realty saw a shortened average time to answer, a reduced prospect call abandonment rate, fewer guest cards to manage and more appointments set. By reducing missed calls and narrowing the sales funnel to high-quality leads, RealPage Contact Center All Calls enabled JVM Realty staff to focus on high-value activities that ultimately led to increased sales effectiveness, new leases and improved customer satisfaction. Learn more in this case study about how RealPage Contact Center All Calls helped JVM Realty get more on-site visits and sign more leases.