RealPage Contact Center All Calls Boosts High-Quality Leads
When JVM Realty had a hunch that they were dropping valuable lead calls and wasting time on incoming non-lead activity and robocalls, Kortney Balas, Vice President of Information Management, turned to RealPage® Contact Center for help. Leasing Analytics determined that JVM’s hunch was not unwarranted, as data showed a high call abandonment rate along with high levels of unwanted, non-lead calls. JVM quickly switched to using RealPage Contact Center All Calls and immediately saw a boost in qualified leads and detailed guest cards. Prospects also no longer have to go through the tedious experience of answering prompts before speaking with a real person—they are immediately connected to information and personal help. With the Contact Center helping organize their incoming calls, JVM’s properties save time previously wasted on sorting through unproductive calls.
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