Series: Smart Solutions
Smart Solutions: Keeping Residents & Staff Engaged Online with ActiveBuilding
It’s never been more challenging to stay engaged with residents, drive adoption of online services, and keep staff safe and working efficiently. How are properties across the country meeting these challenges?
Join RealPage® hosts Jennifer Piccinini, Carly Wilcox and Mike Ivey for the webcast, Keeping Residents & Staff Engaged Online with ActiveBuilding. You’ll hear how RealPage clients are using ActiveBuilding® to offer creative answers to questions such as:
- What is resident engagement and why is it important?
- What are some of the best ways to keep residents engaged and eager to renew?
- How can properties manage reopening amenities efficiently and safely?
- What are some of the best practices for rewarding resident engagement?
Jennifer Piccinini joined RealPage in 2015 as a Senior Product Manager in the Consumer Solutions product division after spending 15 years leading product strategy and delivering revenue generating consumer products to market. Today she manages the Contact Center and Online Resident product groups which generate over $65 million a year in revenue for RealPage. In 2019, her teams are continuing to drive product strategy and deliver revenue generating consumer products by delivering our next generation OmniChannel Contact Center and the e-Commerce enabled Resident Portal to market.
Carly WilcoxDirector, ActiveBuilding, RealPage, Inc.
Carly joined RealPage in 2014 and is currently a Product Manager in the Consumer Solutions Group. In her role as Product Manager she focuses primarily in the resident portals division and improving property staff operations and resident experience in ActiveBuilding.
Prior to RealPage, Carly’s career has always been centered around the customer experience. This includes time as a Master Trainer for AT&T Wireless helping open new call centers around the US and as a Consultant creating custom solutions for Fortune 100 brands using Social Media SaaS platforms. She saw a lot of opportunity in the multifamily industry to streamline and improve experiences which led to her joining RealPage.