Facilities Management: Adapting to Change: Property Maintenance Best Practices
Today, running a maintenance department is more challenging than it’s ever been. How do you keep maintenance staff productive in the field, close service requests faster and ensure resident satisfaction? Join Ashley Lacy, RealPage® Manager of Solution Account Management, and Damien Banks, Facilities Product Manager, for a discussion on current challenges and best practices in property maintenance.
You’ll also hear firsthand experiences from maintenance supervisors who have used RealPage Facilities and Mobile Facilities. They’ll share how technology is helping them deliver the most critical property maintenance functions.
Highlights of the discussion will include:
- Adjusting to the current environment
- Managing property operations
- Processing maintenance requests and creating work orders
- Managing work orders and delivering the best resident experience
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Damien is the Product Manager for OneSite Facilities and Mobile Facilities. Damien has been with RealPage since 2014 and partners with design and technology leads to provide cross-discipline leadership while implementing go-to-market activities for the product team. Damien continues to drive product initiatives that are instrumental in improving the customer experience within the Multifamily market.
Ashley LacyManager, Solution Account Management, RealPage, Inc.
Ashley Lacy became part of the RealPage family in 2017 as a member of the Onesite Training Team. She has been part of the Success organization as a CSM and now Manger of the Solution Account Management team.
Prior to joining RealPage, Ashley worked twelve years in the multi-family industry and held positions at all types of assets. She has proven to be an essential member of the Success Organization, providing support for RealPage customers, contributing to important initiatives, and collaborating with peers.