Resident Services

Connect, communicate, and cultivate a strong sense of community while giving residents the power to choose with a total solution suite dedicated to their satisfaction. Bonus: it boosts your bottom line, too.

Better Service. Better Business.

When you make life easier for residents, they repay the favor.

Arm yourself with the tools you need to stay truly competitive. RealPage® Resident Services delivers easy-to-implement, easy-to-use software solutions designed to keep your residents happy and engaged with your community—and more likely to stay and to spread the word. We make life easier for you, too, with automated solutions that save your staff valuable hours every single day. Pass it on.

  • Engage the only resident portal solution with a multiple-channel messaging hub for staff, and extensive social community for residents.
  • Offer an end-to-end online lease renewal function with a unique shopping cart experience.
  • Free staff of package delivery duty; automate notification, tracking, storage and reporting.
  • Streamline and simplify the utility billing process for you and your residents.

What They’re Saying

Ken Hosaka
Berkshire Property Advisors

“We compared that (manual process) to our electronic payment processing, and we found our efficiencies were about 37% time savings for that time period from the first to the fifth of the month.”

Communicate Their Way

Percentage of residents who prefer to communicate electronically vs. in person*


Save Hundreds

ActiveBuilding® Concierge can save a 300-unit community a minimum of $500 per month on package processing.


Boost NOI

Using Resident Billing, boost NOI by $440 per unit, per year


RealPage Consumer Solutions Overview

No matter where your prospects start searching for their next apartment home, RealPage Consumer Solutions will be there, every step of the way. Throughout the entire leasing lifecycle, we’re here to make the process easier for prospects, and the outcome more profitable for you.

Through advanced technology, we make the search process simpler for prospects, maintaining a strong, consistent branded message throughout the entire process.

Learn More: Resident Services Videos, White Papers and Webinars

Resident Services
Online Rent Payments eBook

Solving the Rent Payment Puzzle

Online payments are evolving. Are you?

Online payments are evolving. Are you? Download this informative eBook to find out how the connected generation is changing the landscape of how renters pay, the sometimes confusing world of managing credit card compliance and risk issues and the ins-and-outs of the rent payment choices you can offer your residents, like ACH, eMoney Orders, and credit and debit cards.

Download eBook

Stay Updated

Card image cap
Research From RealPage Shows Mandatory Renters
Read More

Card image cap
RealPage Closes Acquisition of NWP
Read More

Card image cap
RealPage eMoney Technology Gives Residents
Read More

Card image cap
UNITS: RealPage’s The EGG Helps Manage Package
Read More

Become an Insider: Resident Services News & Articles

Navigating the Energy Map with Utility Management

Apartment properties stand as one of the nation’s largest consumers of energy. As owners and operators feel the growing impact on their operations, the ever-evolving world of utility management shows a lot of promise in controlling costs and increasing both asset value and savings.

In 1978, new Federal Energy Regulatory Commission (FERC) policies began to open the nation’s electricity transmission system to retail suppliers, effectively allowing qualified generators and wholesalers onto the country’s grid to create wholesale market competition.

Read More

The Impact of Convenience Fees on Online Payments

When it comes to accepting electronic or online rent payments, every property management company (PMC) wants the same things: maximum convenience and choice for residents at minimal cost to property owners and staff. More than ever before, residents demand the ability to pay online – or even with their mobile phones – any way they choose.

As PMCs adapt to changing resident demand, convenience fees have become a key component of the industry’s payments strategy. Many PMCs now charge a convenience fee to offset their processing costs – especially for more expensive credit or debit card transactions.

Read More

*The NMHC/ Kingsley Associates Package Delivery Survey, 2014