High Performance Utility Billing

Recorded March 27 2018 1:00 PM CST

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Without a well-managed utility billing program, your properties’ utility costs and consumption can literally go through the roof. Hear from RealPage Director of Utility Billing Operations, Gina Tito, and Strategic Account Manager, Jacki Caputo, who will discuss how a high performing utility billing program can increase your NOI.

Why You Should Watch

Utility costs are the 3rd largest expense for multifamily companies. A well-managed resident billing program can help you increase recovery of these utility costs while ensuring you stay compliant with billing regulations. It will also encourage residents to use utilities more responsibly.

Learn how an effective utility cost recovery program can increase net operating income, reduce water consumption and mitigate legal risk. You’ll also hear best practices for building and running a model utility billing program.


Gina Tito
Jacki Caputo

Gina Tito

Director of Utility Billing Operations, RealPage Utility Management

Gina Tito is the Director of Billing Operations for RealPage. She joined RealPage through the acquisition of AUM in 2017. While at AUM, she established processes to incorporate bill processing into resident billing operations. In her current role, Gina oversees resident billing operations and provides technical support when rolling out new services on the billing platform.

Jacki Caputo

Senior Director Risk and Compliance
RealPage Utility Management

Jacki has over 20 years of experience in the multifamily industry, 15 of which have focused on utility management. Her career in multifamily started at Equity Residential, followed by client support positions with NWP and AUM. She is an expert at helping multifamily portfolios optimize performance by keeping a pulse on industry trends and fostering close working relationships with her clients.

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