From taking care of residents to fielding prospect inquiries and managing the property, your staff is in constant demand and can’t always answer the phone. Our team of industry experts shows you how to never miss a call, create meaningful resident interactions and convert more leads with the multifamily industry’s premier contact center.
Why You Should Watch
Missed calls mean missed opportunities, period. Today, a contact center should do more for you than just answer the phone. Learn how RealPage’s Contact Center helps your staff capture more leads and spend less on marketing and turn costs by taking control of calls, online chats and emails.
About the Hosts:
JoAnna is a contact center and consumer solutions product management professional who works with companies to improve customer experience with innovative solutions that deliver maximum business value. She has over 25 years of contact center and property management experience and is currently Sr. Director of Product Advocacy for the RealPage Contact Center. Early in her career, she worked as a property manager and regional trainer, providing a solid foundation regarding the unique needs of property management companies. Prior to joining RealPage, she worked in the BPO/contact center industry, managing operations, quality, technology solutions and clients.