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22 Voices for 2022: Mitigating Payments & Insurance Risks in Affordable

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In Affordable Housing, capped rents limit revenue — which makes smart risk management and operations absolutely critical. That’s especially true in the high-inflation environment of 2022, with renters stretched thin by rapidly rising costs for essentials like food and gas.

How are leading Affordable Housing operators working with their residents to mitigate financial risks through next-gen payments and renters insurance solutions?

Join Jay Parsons (RealPage® VP & Head of Economics) as he moderates a live, interactive webcast with industry leaders Tawana Shaw (COO, Nelson & Associates) and Grant Kaufman (VP, Yarco), who will share how they’re leveraging payments and insurance solutions to reduce income and property loss and increase asset coverage for the mutual benefit of their firms and their renters.

Our executive panel will address these and other key topics for managing risk in Affordable multifamily:

  • What impact do online payment programs have on rent collections?
  • How can a payments program drive efficiencies that reduce staff workload, particularly for property managers struggling with limited leasing and resident staffing resources?
  • What types of renters insurance programsoffer sufficient protections to serve the unique needs of Affordable Housing –for both residents and operators?

Grant Kaufman

Vice President & Director of Operations, The Yarco Companies

Grant Kaufman serves as Vice President and Director of Operations for The Yarco Companies, where he has received the organization’s Leadership and President’s Awards since joining in 2003. As a member of the company's executive team, he is integrally involved in all facets of management, including strategic planning, operations, information systems, human resources, payroll, accounting, safety and marketing. In his current role, he is responsible for a 400-computer network for 100+ small businesses across a nine-state region.

He has experience leading cross-functional teams to research, specify and implement several large-scale enterprise management systems, including HR/payroll, online procurement, website design and cloud-based unified communications. Grant’s professional background includes project management, fundraising, operations, information technology, strategic planning, development, sales, marketing, accounting, customer service and management.

Before joining Yarco, Grant was co-founder and vice president of, a technology-based loyalty marketing company where he oversaw $1.5M in web development projects and supervised the administration of data management and customer service for more than 130 participating merchants, 3,000 enrolled organizations and 2M members.

He has served the industry and business communities as Governance Committee Member of Real Estate Technology Alliance (RETA), a former member of RealPage User Group Steering Committee, and former Chairman of RealPage User Group Spend Management Subcommittee, as well as President of the Kansas DU Educational Foundation.

Grant received his Bachelor of Arts in history from the University of Kansas, where he was recognized for outstanding volunteer and community service as part of the Kansas Delta Upsilon fraternity chapter and alumni organizations.

Tawana Shaw

Chief Operating Officer, Nelson & Associates, Inc.

With more than 20 years’ experience as Chief Operating Officer, Tawana Shaw is responsible for the financial operations of all properties for Nelson & Associates, including budgeting, financial reporting, accounts payable, accounts receivable, HAP requisitions, investments and reserves. Shaw controls an annual budget of more than $15 million dollars and works closely with controllers, CPAs and accounting personnel. Collaborating with staff, clients and government officials, she is also responsible for compliance and oversight of all financial aspects of the organization’s portfolio.

Shaw is both a Certified Financial Manager and a Tax Credit Specialist with extensive knowledge of the various affordable housing programs, as well as a licensed real estate broker.

In addition to earning the Certified Property Manager (CPM) designation through the Institute of Real Estate Management (IREM), Shaw received her Bachelor of Science degree in accounting from Xavier University.

Jay Parsons

SVP & Chief Economist, RealPage, Inc.

Jay Parsons serves as Senior Vice President, Chief Economist for RealPage, leading the Economist and Industry Principal teams to provide deep insights on market trends and consumer behaviors. He is a frequent author and industry speaker on topics affecting multifamily apartments and single-family rentals, including rental housing investment and asset management strategy, rental housing policy issues, risk mitigation and property management.

Jay has been cited in The Wall Street Journal, Bloomberg, The Financial Times, The Economist, and The New York Times, and he has appeared on CNBC and BloombergTV. His commentaries have been published by Barron's, the Pension Real Estate Association, the Mortgage Bankers Association, the National Apartment Association, American Banker and GlobeSt.

22 Voices for 2022: Mitigating Payments & Insurance Risks in Affordable

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22 Voices for 2022: Mitigating Payments & Insurance Risks in Affordable

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