Mobile Facilities Improves Service at American Landmark Apartments
Chris Keef, Systems Analyst for American Landmark Apartments, talks about how RealPage® Mobile Facilities has improved maintenance efficiency at American Landmark Apartments. Residents submit service requests that are received by maintenance technicians in real time, which has reduced service response time from 3 days to 1.2 days.
Mobile Facilities also enables American Landmark Apartments to reduce costs by allowing them to track parts used and time worked, which speeds up the determination of the amount of time and the number of parts that need to be allocated for each service call. In turn, that allows for more precise budgeting.
At move-out time, Mobile Facilities facilitates apartment inspection by enabling damage records and photos that can immediately be uploaded. In that way, technicians are better prepared to make repairs in preparation for the next renter's move-in.
Systems Analyst, American Landmark Apartments