RealPage Industry Experts

Meet the RealPage Resident Technology Services Team

Experts in Multifamily Technology Infrastructure

The SmartSource Resident Technology team assists owners, managers, developers and general contractors in negotiating and designing the best possible resident-facing services and technologies.

Our team of experts knows the industry, the pitfalls and the opportunities. The SSRT team averages 25 years of industry and subject experience, and we’ve assisted thousands of developments and communities in 43 states and multiple countries.

Our resume is a virtual who’s-who of the multifamily industry, including top property management companies like Greystar, Trammell Crow, Bainbridge and Jefferson. We’ve worked for all sizes of property management companies with all types of properties, from new construction projects to complete renovations.

SmartSource Outsourcing Services

Henry Pye – Vice President

Henry Pye is responsible for managing the team’s efforts for all communities and developments. In 2002, 2006, 2010 and 2014, Broadband Properties Magazine included Henry in its quadrennial listing of the “Most Influential People in Real Estate & Technology.” Henry received his Bachelor of Arts in political science from Duke University and his M.B.A. and Juris Doctor degrees from Southern Methodist University.

Steve Sadler – Director, Resident Technology

Steve manages all resident technology efforts for developments, including negotiations and design. With 30+ years of telecommunications experience, he’s worked on Post Properties’ trademark PostSmart structured wiring system design and spent 16 years estimating and designing a wide variety of communications infrastructure networks for Fortune 100 companies and the U.S. government. Steve is Chairman of the Broadband Communities Magazine Summit and has served on the Telecommunications Advisory Committee for the National Multihousing Council.

Mike Kolb – Senior Manager, Design and Deployment

Mike is responsible for all onsite activities for developments and existing communities, including inspections, budgeting, proposals and construction coordination. He’s a veteran contractor with over 25 years of diverse experience with low voltage wiring and systems. Mike co-founded Cautela Solutions, working with developers, owners, providers and contractors on low-voltage structured wireless solutions. Mike has also held sales and management positions at Automated Network Solutions, MDU Systems, Suntech Systems and Wild Goose Cable, and is a well-known speaker and industry leader.

Terry Fulbright – Senior Manager of Development

Terry manages all voice, video and high-speed internet negotiations for developments. A 30-year apartment operations executive, he has administered UDR’s $4.7 million ancillary income budget, negotiating all new development and existing community telecommunication service provider agreements. Terry has served on the advisory panel of Broadband Properties Magazine and is a member of the magazine’s MDU Hall of Fame.

John LaBelle – Senior Manager, Student Living

John manages bulk video and internet services for all student living developments and communities. With 20 years of IT expertise and 15 years in student housing, he has worked with top national providers of bulk internet and video services for Peak Campus Management’s and Place Properties’ student communities. John has personally overseen hundreds of technical due diligence visits for numerous property owners and is intimately familiar with how to deliver a competitive bulk service to today’s college student.

Emily Jarkins – Design Manager

Emily has over 14 years of ancillary service negotiation and management experience in the multifamily industry. Having served as Manager of Strategic Business Services for Post Properties, she negotiated, managed, tracked and reported on property-related resident services contracts for all new and existing developments nationally, including cable, phone, data, Wi-Fi and other services. Emily has also served on the Telecommunications Advisory Committee for the National Multihousing Council.

Lynde Dion – Manager

Acting as a liaison between the client and the team, providing engagement pricing, professional service agreements and billing, as project milestones are met and completed. Lynde has worked very closely with many property management companies, owners and developers, and brings a wealth of experience from an operational management and account management background.

Trisha King – Project Manager

Trisha King assists the team with form creation, data entry, design updates, and reporting, as well as submitting expense reports, booking travel and setting up Go-To meetings. Trisha has worked very closely with property management companies, owners and property managers on implementing and managing utility billing for their communities. She was also the team lead for several years, assisting with reporting and reviewing setup and monthly utility billing.

Alison Savage – Senior Manager, Multifamily

Alison brings over 20 years of telecom experience to the team, including 16 years at Time Warner Cable/ Charter where she worked in multi-family, new business development and community solutions. She managed MDU service contracts on the telecom side, for both existing properties and new construction. In addition to easements and marketing agreements, Alison also negotiated bulk products which included cable television, data, Wi-Fi and phone. In 2008 Alison was recognized by the Texas chapter of Women in Cable Telecommunications with the “Rising Star” award for her leadership within the telecom industry.