RealPage has activated its Enterprise Business Continuity Plan


RealPage is closely monitoring and proactively taking steps to address the operational threats related to the evolving situation presented by COVID-19 (Coronavirus). We have activated our Enterprise Business Continuity Plan. This includes the deployment of our Crisis Management Team, which is meeting daily to review the most current guidance from the Centers for Disease Control and Prevention (CDC) and other experts, to monitor and respond to developments at the federal, state and local government levels, and to make proactive adjustments to our preparedness and response plans.

RealPage’s approach to business continuity is designed to mitigate the impact of four key threats – loss of facility, loss of staffing, loss of technology and loss of key vendors/suppliers and includes readiness actions in the event of a pandemic such as COVID-19.

Of note, RealPage is a global organization with over 7,000 teammates working in 27 locations around the world. The geographic diversity of our operations enables us to absorb many shocks that could impact specific cities or regions. We maintain a network of redundant, strategically located data centers and operations centers to provide services during natural disasters and other incidents. We also have strong relationships with our critical vendors/suppliers with which we have mapped dependencies and established mitigation plans should we need coverage during a business continuity event.

As part of our response to the COVID-19 threat, we are taking the following actions:

  • Activating Temporary Labor Teams (TLTs) in multiple locations within the United States and in our international locations. Each team will be able to operate autonomously and will be further cross trained on core operational execution and support.
  • Deploying work-from-home procedures in many of our offices where needed to respond to local restrictions, while maintaining our essential business activities that require certain employees to work on-premise at certain of our offices.
  • Activating a full-time Command Center to monitor service level fluctuations of each product and process in order to provide centralized control over work slowdowns or other issues that may arise due to outbreaks of the virus.
  • Following CDC and government guidelines that reduce risks to employees, clients and visitors to our facilities through actions such as reducing workplace density via social distancing and maintaining elevated hygiene levels.

The situation with COVID-19 continues to evolve and we have analyzed a multitude of “what-if” scenarios and are taking steps to minimize the impact to our employees, our customers and your residents caused by COVID-19. We will continually monitor the situation and remain agile in our response so that we can adapt to a rapidly evolving situation. We will update this website if or when the situation necessitates additional communication of our actions.

If you have specific questions about our efforts to minimize the possible impact on you or your residents, please contact us at