Ignite Your Competitive Advantage With RealPage Back Office Innovations

In slow-growth market conditions, gaining competitive advantage lies in increasing efficiency through automation, optimizing the deployment of resources, and identifying and acting on opportunities and threats quickly. New integration, automation and AI innovations will help you survive and thrive by creating efficiencies, automating cross-property workflows and uncovering hidden opportunities to scale operational investments. This is the future of back-office operations!

Join us for RealPage® Innovation Day, a unique, virtual event featuring industry trends and cutting-edge RealPage innovations designed to help you:

  • Use automation and exception-based handling of administrative tasks to create efficient cross-property workflows
  • Optimize, automate and centralize purchasing, invoicing and vendor engagement processes that are critical to controlling expenses
  • Leverage data advantages to streamline utility expense management, identify performance improvement opportunities and ensure regulatory compliance

Engage with the brightest minds in the industry as they outline key challenges, describe innovations and measurable outcomes, and answer your questions during a live Q&A.

Get ready to transform your operations and boost efficiency like never before! Register for RealPage Innovation Day today and embark on a journey that will reshape your future. Register today!

See Full Agenda

Registration is free. RealPage Innovation Day is your gateway to the future centralized, frictionless property management operations.

Be sure to secure your spot today!

Additional Information:
  • This is a virtual conference, so you can join from anywhere
  • Attend all or part of this virtual conference highlighting business and technology innovation
  • Interactive Q&A session

Full Agenda

All times are in Central Time

1:00 – 1:40 pm

Opening Remarks — Margaret Herndon, Chief Marketing Officer, RealPage

Voices of Innovation — Andrew Bowen, Industry Principal, RealPage & Robin Flagler, President, AION Management

Join us for a discussion with Robin Flagler, President of AION Management and noted expert in multifamily property management. Robin will provide a real-world look at how RealPage has helped AION scale, become more efficient and laid the groundwork for future growth.

1:40 – 1:45 pm


1:45 – 2:25 pm

Accelerating Back Office Performance — Paul Rosenstein, SVP, GM, Property Management, RealPage, Sara Jones, SVP, Spend Management, RealPage & Spencer White, SVP, GM, Utility Management & Sustainability Solutions, RealPage

Realize performance by embracing change and utilizing innovative technology to remove back-office burdens from your operational teams. Learn how RealPage Back Office integrated solutions help you improve performance across your entire portfolio. You’ll learn how to simplify, automate and centralize workflow processes, consolidate and manage expenses, and leverage actionable data to improve NOI.

2:25 – 2:30 pm


2:30 – 3:10 pm

Powering the Revolution: Success Stories in Centralization — Tracy Saffos, Industry Principal, RealPage, Danielle Rivers, Director of Business Services, Camden Property Trust & Gina Carter, VP, Portfolio Operations, Blue Ridge Companies

Learn how revolutionary ideas and technology drive efficiency and customer and employee satisfaction. You’ll see how our customers contribute strategic and tactical insights to help RealPage build solutions that fit their needs as owners and operators — and get them to their end goal of increased asset value through centralizing services in the typical multifamily back office.

3:10 – 3:15 pm


3:15 – 4:00 pm

Elevate Your Vendor Management. Realize Savings — Tracy Castleman, VP, Risk Management, RealPage & Jonathan Breakstone, Industry Principal, Source to Pay, RealPage

Your vendors are essential to the profitability of your business, affecting everything from expenses, to risk management, to resident satisfaction and renewals. In this session, you’ll learn best practices for optimizing your vendor relationships, while minimizing liability and risk. You’ll also discover technology innovations to make vendor sourcing, procurement, and payment faster and easier for both you and your vendor partners.


Andrew Bowen
Andrew Bowen
Vice President & Industry Principal, RealPage

Andrew Bowen serves RealPage customers and partners as a Vice President and Industry Principal dedicated to the Institutional and Build-to-Rent spaces. For over a decade, his focus has been on the tools that help investors and operators of multifamily real estate drive yield through better leveraging data and analytics.

Considered one of the experts on revenue management in multifamily, he is a regularly featured speaker on both the webcast and conference circuit, bringing a passion backed by over 20 years of operational experience to the conversation.

Andrew holds a Bachelor of Science in Aquatic Biology from the University of California at Santa Barbara. When not pontificating on the future of the industry, you can usually find him either in the gym or on the lake with his two grown “boys” and his wife of 25 years.

Robin Flagler
Robin Flagler
President, AION Management

Robin Flagler is President of AION Management and oversees all operations of over 21,000 apartments across 72 properties throughout seven states with a focus of bringing value to AION’s investors and partners. Robin has over thirty years of experience in asset repositioning and development projects with third party management companies, REIT’s, and owner/managed companies. Previously, Robin was Vice President of Operations at Kettler Management, where she oversaw a portfolio a portfolio of 42 properties in the mid-Atlantic region.

Robin serves on the Board of Directors for PAA and NJAA as well we the Real Estate/Property Management boards for Virginia Tech, Drexel University and Ball State. She is a NAAEI Faculty Member for the National Apartment Association where she, not only, assists in development of designation curriculums but also teaches many students annually on obtaining their designations. She is a 2016 NAA Leadership Lyceum graduate. Robin holds both CAPS and CPM designations and has positioned AION Management to be an AMO (IREM Accredited Management Organization) Company.

Paul Rosenstein
Paul Rosenstein
SVP, GM, Property Management, RealPage

Paul has over 20 years of product leadership, strategy and general management experience. Most recently, he was Vice President Product with CoreLogic, North America’s leading integrated solution provider for real estate, mortgage and insurance providers. Before joining CoreLogic, he spent 14 years in leadership positions at Mitchell International, a provider of software and software-enabled services to clients within the property insurance and collision repair industries. Paul has experience in growing enterprise software solutions, scaling organizations and driving strategic transformation.

Sara Jones
Sara Jones
SVP, GM, Spend & Vendor Management, RealPage

Sara is responsible for product management and operations for all RealPage Spend Management products, including OpsTechnology and Vendor Credentialing. Sara has been with RealPage for over 9 years and has over 14 years of experience in the multifamily industry.

Spencer White
Spencer White
SVP, GM, Utility Management & Sustainability Solutions, RealPage

Spencer brings more than 30 years' experience driving innovation, transformation and growth to RealPage's Utility & Sustainability Management solutions group. He is recognized as a pioneer and innovator in the fields of digital payments, billing solutions and SaaS-enabled business models. Prior to joining RealPage, Spencer held multiple business management, product and business development leadership positions across large global corporations such as AT&T, Fiserv & Philips. As well as a range of technology start-ups, including Softcard & Payouts Network. Spencer is a U.S. Army veteran and holds an MBA from the University of Tennessee and a Bachelors of Science: Electrical Engineering from Florida State University.

Tracy Saffos
Tracy Saffos
Industry Principal, RealPage

As an Industry Principal in the Asset Optimization group at RealPage, Tracy supports all Asset Optimization as well as Consumer Solutions.  She joined RealPage in January 2014 after a 30-year career in multifamily real estate. 

Tracy was Vice President of Operations for a 50,000 unit Multifamily REIT based in Denver where she was responsible for a portfolio of 10,000 units in California an Arizona. Responsible for 34 communities and revenues of over $142 million annually, she was awarded with the “Distinguished Service Award” and “Career Achievement Award” by this REIT.

Tracy also served as Vice President of Multifamily Operations for a 40,000 unit Diversified REIT. She managed a portfolio of over 9,500 units in Florida, Georgia, Virginia and Alabama for which she was awarded the “Vice President of the Year” for exceptional financial and operational achievements.

Danielle Rivers
Danielle Rivers
Director Of Business Services

Danielle Rivers began her career with Camden Property Trust in 2006. Through her 17 years in the Real Estate Investment Trust (REIT) arena, Danielle has served in multiple capacities within Operations, Camden’s Contact Center and Business Services. In her current role as the Director of Business Services, Danielle is a liaison between Camden and RealPage, and is responsible for the implementation of new products. Danielle’s projects have included the implementation of DocuSign with Document Management, Facilities Mobile, Active Building and streamlining Centralized Task. Danielle earned a Bachelor in Science in Business Administration from the University of Phoenix.

Gina Carter
Gina Carter
Vice President of Portfolio Operations, Blue Ridge Companies

As the Vice President of Portfolio Operations, Gina Carter is responsible for the development and implementation of programs that promote the optimal performance of Blue Ridge’s multifamily portfolio. Gina began her career at Blue Ridge in 2001 and transitioned to the corporate headquarters five years later.

Gina has experience in all levels of property management from Leasing to Operations. Gina’s intimate knowledge of the leasing process and expertise in all facets of property management systems administration is as a vital element in Blue Ridge’s management platform. Gina has taken the lead role in the portfolio-wide deployment of programs, such as Online Leasing, Spend Management and, most recently, our Paperless Office initiative to ensure that Blue Ridge’s onsite management teams have the necessary resources to achieve the goals set by owners, investors and third-party management, clients.

Gina holds the Certified Apartment Leasing Professional (CALP), Certified Apartment Manager (CAM) and Certified Apartment Portfolio Supervisor (CAPS) credentials through the National Apartment Association (NAA) and is a member of the National Apartment Association Educational Institute (NAAEI) Faculty, as well as an Education Advisory Board (EAB) appointee (2023). Gina is also a graduate of the NAA Leadership Lyceum Program and serves on the NAA Technology Committee as the Education Subcommittee Chair. Besides being an active member of the Apartment Association of North Carolina, Gina also serves as co-chair of the RealPage Steering Committee.

When Gina married her high school sweetheart, instead of taking a honeymoon her whole family went fishing. She and her husband have two beautiful boys, who are active in their local sports teams. Gina has now worked at Blue Ridge for more than half of her life.

Tracy Castleman
Tracy Castleman
Director, Risk Management, RealPage

Tracy Castleman is a licensed Risk Manager, Insurance Agent and Claims Adjuster with over 15 years of experience specializing in the multi-family industry. She holds the Associate in Risk Management (ARM) designation from The Institutes as well as the Construction Risk and Insurance Specialist (CRIS) designation issued by the International Risk Management Institute. She has provided her expertise in helping establish vendor-credentialing programs for over 200 property management companies.

Jonathan Breakstone
Jonathan Breakstone
Industry Principal, RealPage

Jonathan Breakstone is an Industry Principal, working directly with current and future partners to fully utilize RealPage data, technology and software solutions to optimize asset performance and realize asset strategies.

Prior to joining RealPage, Jonathan worked in management consulting in the multifamily industry as well as Deloitte Consulting. Jonathan brings over 15 years of management consulting experience in areas such as business development, strategic planning and C-level partnerships to exceed expectations. Jonathan is an expert in technology integration project management methodology.

Jonathan holds a bachelor’s degree in Molecular Genetics from California State University – East Bay.

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