Community Rewards Testimonials

They completely blew our minds with our white-label platform, Captivate. Resident participation rate is roughly 42%, but we are currently sitting at about 52% participation and we've had over 14,000 reviews written at a 4.4 star rating.

Community Rewards is the only company that can help us increase resident engagement and create a real community. We've searched, there aren't any other options out there. Community Rewards is an affordable, user-friendly product and their customer service is amazing.

One of the biggest factors for us using Community Rewards is it's in the name of the product. It is building a community. Once everyone realizes they're a part of this community - our corporate and on-site teams, as well as our residents - this becomes the benefit of this product.

I’m amazed by the value Community Rewards has brought to our communities. We look at where we started before Community Rewards and where we’re at now, and it just continues to grow. Everything from resident participation, reputation scores, and social engagement have increased.

We have been a Community Rewards client for almost four years, and it is one of the most effective marketing tools that we utilize. Our team uses this platform to improve the resident life experience, and it also helps expand our social media marketing efforts. The review tool along with being able to identify your advocates is also invaluable.

Now that it feeds into reputation.com, my time spent managing reviews is cut in half! I also get to hear from residents that I may not hear from as much without this tool. My residents truly enjoy posting to get rewards and are competing for the top of the leaderboard! I highly recommend it to everyone!

My tip would be to make sure you get your team involved. Make it not only something fun and rewarding for your residents but for your staff as well. Utilize the Custom Actions and Polls features to improve resident engagement.

I love Community Rewards! It helps my residents feel a sense of community. As a Property Manager, I like to use it to create polls and custom actions as a way for us to engage with our residents.

It is so great for our property in regard to reviews! It is so easy for me to repost reviews on Facebook and Twitter. Polls are a great way to find out interest in future events.

It’s good for both prospecting and sales and then it’s really great for resident engagement as well.

We know that people who feel engaged with their community are more likely to renew. In that aspect of it, the better we utilize the tool, the higher engagement level we have with people, the more likely they are to renew.

We’re seeing our residents communicate with one another through that platform and our managers have an easier time, being able to share information and small updates. It’s extremely important.

They were able to login and interact like our social media pages. We did a lot of surveys to try and see what we were going to do for our next resident event. I’ve really enjoyed just being able to communicate with residents and getting them signed up.

That's probably one of the biggest things Modern Message does in a very kind of natural, transparent way that allows people to make reviews effortlessly through the platform and boost that online reputation.

We love the reward piece. Obviously, it's building a community. That's the whole point of the concept is community rewards, and by building a community, we've seen a huge increase in the amount of reviews that we receive online.

I think if I had to speak with anybody who was on the fence, I would say try it. Try it. It's really, really blown our expectations out of the water, I think, not just at the regional or corporate level, but with the site teams as well.

It’s user-friendly, its easy, makes it easy to communicate with the residents, easy to engage the residents, and that is almost invaluable in just the time savings that it gives us.

Considering how easy it is to use and the small time commitment we have to it. I think there’s a tremendous value there. I think the polls have been the best way to engage people by just answering some simple questions.

I think the challenging part for multi-family and just the communities as a whole is just figuring out who's gonna show up to our resident events and are people actually gonna like that event.

So, with the polls and RSVP feature, we're able to connect with our residents to see what is of interest, and it's definitely helped us get to know our residents a little bit more."

So whether that be a program, that they did a poll about a program that they're looking for or even an amenity that they might want to see or changes that they might want to see made, they're really getting the feedback of the residents that live there."

We have seen our ORA scores improve over time with these specific communities once they have started Community Rewards. People are also more inclined to leave a review when we ask for that.