Capture More Leads. Spend Less.
This is no ordinary apartment leasing call center service. The RealPage Contact Center works around-the-clock cultivating the premium leads that convert to more leases, and acting as a natural extension of your leasing and marketing team—and your brand. Hundreds of RealPage Contact Center leasing agents undergo four weeks of intense training to become one of your biggest competitive advantages, fielding prospect inquiries and maintenance requests when your leasing staff cannot, responding to calls, online chats, and emails 24/7. Never miss a call. Never miss an opportunity.
It’s More Than Talk
A TOP PICK
More than half of the NMHC top 50 property management companies rely on the superior customer service of the RealPage Contact Center. Explore more and find out why.
A PERSONAL TOUCH
Our leasing agents respond to every email, phone call, and chat message—whether it’s a resident with a maintenance issue or a leasing prospect—with a friendly, engaging attitude designed to build relationships.
Our robust technology helps ensure quick response by instantly routing service requests, after-hours emergencies, and new sales opportunities to the phones and devices you choose.
We get it. As a recognized industry expert in on-demand software and software-enabled services for several rental housing industry markets, RealPage is uniquely qualified.
Because your site staff can’t always be waiting by the phone, we offer Answer Automation, designed to instantly route service requests, after-hour emergencies and new sales opportunities to the phones and devices you choose. Incoming messages are automatically answered, clearly and professionally, and routed to up to nine numbers. Calls can also be automatically recorded and sent to your email inbox with caller ID, so your staff doesn’t have to search for the call back number.
A Maintenance Partner
Our 24/7 contact service extends to onsite maintenance, making response to residents—emergency or otherwise—instant and professional. This integrated service automatically and consistently enters service requests into your property management system, automates dispatch to proper personnel, monitors ticket volume, response time, and trends, and can even listen to calls between agents and residents, not to mention contact the resident directly when needed.
When you consider that 50% of inbound leasing calls go to voicemail, you can see how important RealPage Lead2Lease service can be. While the Contact Center captures every call, Lead2Lease is the lead management tool that helps you centralize all your sales activities. Track quantity and quality of leads to help maximize your advertising budget. Gain visibility into your website performance and the leasing process, so you can most effectively pinpoint the best methods to increase productivity. Call tracking, smart response emails (replies to prospects typically take less than two minutes) and automated guest card capture means tracking and working your most valuable leads is a snap.
Voicemail Transcription Service
Let the RealPage Contact Center’s trained agents listen to your property’s voice messages, transcribe, and then take the best action – all while you sleep! Your apartment staff will be instantly more productive and residents requesting maintenance will get faster, more convenient service.
Watch Contact Center Transcription video.
Save Your Apartment Marketing Budget
Apartment Call Center Services Free Up Apartment Staff
According to an independent study conducted by Rentlinx.com and Level One Lease Analysis, 65% of calls made to an apartment community are people inquiring about a lease. Of those calls, only 3.5% turn into leases.