Bring Predictability, Accountability, and Control to Utility Operations

Learn how utility cost recovery rose from 60% to 87% with improved visibility and stronger portfolio-wide control.

Utilities are one of the largest controllable operating expenses in multifamily real estate, but fragmented systems, manual workflows, and inconsistent billing practices can make cost recovery difficult to manage at scale. For one leading institutional real estate asset manager, limited visibility across properties made utility operations reactive, inefficient, and harder to govern.

With RealPage® Utility Management, the firm centralized utility data, standardized recovery processes, and gained clearer portfolio-wide insight into billing accuracy, provider performance, and compliance requirements. RealPage’s combination of technology, subject-matter expertise, and ongoing oversight helped the organization move from chasing spreadsheets to proactively managing utility spend.

The results were measurable: utility cost recovery increased from 60% to 87%, while the firm improved NOI visibility, strengthened provider accountability, streamlined workflows, and created a more disciplined approach to utility cost governance. 

Discover how RealPage Utility Management helps real estate portfolio managers improve recovery performance, increase operational control, and optimize utility management across their portfolios.