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Lumina AI Workforce

Turn daily work into measurable portfolio impact

A diverse group of seven professionals wearing black Lumina-branded attire, standing against a gradient background.
Lumina Workforce

A more connected workforce, built to drive up to 10% NOI improvement1

A new kind of workforce is transforming multifamily operations. The Lumina® AI Workforce brings specialized AI agents together as one orchestrated workforce, automating workflows, sharing context, and delivering real-time intelligence across the renter journey.

Purpose-built for multifamily, backed by decades of industry expertise, and embedded throughout the Realpage platform, the Lumina AI Workforce helps streamline leasing, resident services, operations, facilities, finance, procurement, and analytics. By combining centralized execution, a hybrid workforce, and intelligent automation, it empowers your teams to work more efficiently, make better decisions, and drive measurable portfolio performance.

Why multifamily teams need a workforce of AI agents

Property teams today are under real pressure. Costs are up. Turnover is high. Residents expect instant, accurate, and professional service 24/7. These challenges can't be fixed with just another feature or chatbot. Traditional AI waits to be told what to do. Agentic AI doesn't. It acts, learns, and collaborates.

Lumina AI Agents are proactive, autonomous digital teammates, built to take on routine work so your team can focus on the work only humans can do. This isn't automation at the edges. It's a new model of work.

Lumina AI Agents drive real results for teams

1M+

prospect conversations handled after hours2

79K+

staff hours returned3

$2.9M

in potential revenue identified4

Meet the AI Workforce: Your next great teammates

Seven specialized AI agents, each designed to support a core function of multifamily operations. Because they're orchestrated, they work together, sharing context, automating workflows, and helping your teams keep work moving seamlessly across the renter journey.

Select an agent below to see how each one helps your team work smarter.
Leasing Agent
Leasing Agent

Supports multifamily leasing by responding to prospects, answering questions, scheduling tours, and helping convert demand.

Learn more about the Leasing Agent
Resident Agent
Resident Agent

Helps manage resident questions, payment reminders, service requests, and renewal support.

Learn more about the Resident Agent
Operations Agent
Operations Agent

Supports multifamily operations, including lease audits, move-ins, renewals, transfers, notices, and daily tasks.

Learn more about the Operations Agent
Facilities Agent
Facilities Agent

Helps triage work orders, schedules vendors, supports turns, and reduces maintenance delays.

Learn more about the Facilities Agent
Finance Agent
Finance Agent

Helps review invoices, scan contracts, flag variances, and support financial workflows.

Learn more about the Finance Agent
Spend Agent
Spend Agent

Helps improve purchasing visibility, reduce rogue spend, and strengthen contract compliance.

Learn more about the Spend Agent
Analytics Agent
Analytics Agent

Helps teams turn portfolio data into plain-language answers, summaries, and visual insights.

Learn more about the Analytics Agent

Your next great teammate is a click away

View Workforce overview
View Workforce overview

AI that's powerful - Because it's principled

At Realpage, we believe that the true power of AI lies not just in what it can do, but in how it's designed to do it.

That's why every Lumina AI Agent operates within the Realpage AI Governance Framework: a rigorous system built to ensure every deployment is transparent, secure, fair, and aligned with human judgment.

From bias mitigation to resident privacy and from explainable outputs to human-in-the-loop controls. Responsibility isn't an afterthought. It's foundational. Because when you're transforming how work gets done, trust has to be built in from the start.

AI that's powerful - Because it's principled

Ethical by default

AI that protects people, promotes fairness, and reduces bias.

Transparent & explainable

No black boxes. Teams can see, audit, and trace every agent action.

Human-centered

AI that amplifies people, not replaces them. Teams stay in control.

Privacy-first architecture

Data is handled with care, segmented, secure, and consent-driven.

Governed with integrity

Overseen by Realpage's cross-functional AI Governance Committee and aligned with leading regulatory and ethical standards.

Ready to see the Lumina AI Workforce in action?

Let's talk about all the ways the AI teammates can support your site teams today.

1Based on internal modeling and industry benchmarks. Results vary by portfolio, market conditions, and implementation and are not guaranteed.

2Over 90 days by AI Leasing Agent.

3Staff hours returned to onsite teams in 90 days from AI Leasing Agent support.

4Potential revenue identified from AI Operations Agent, Lease Audit function, in 90 days.