Building on Level One’s 10 years of service to the multifamily industry, Mike Daley will assume the responsibilities of president effective January 16, 2013
(January 16, 2013) — RealPage, Inc. (NASDAQ: RP), today announced that Mike Daley, senior vice president, global contact center operations, will be assuming the responsibilities of president of Level One beginning January 16, 2013. The leading provider of centralized leasing solutions and maintenance on-demand services for the multifamily apartment industry, Level One serves as the leasing partner to more than 6,000 property management clients across the country.
With more than half of the National Multi Housing Council (NMHC) Top 50 Property Management Companies relying on Level One Contact Center services for their leasing or service call support, Level One continues to provide the best people, technology, scale and collaboration that are crucial to property management companies nationwide. Utilizing proprietary technology and a world-class employee development program, Level One has continued to deliver superior results for its clients for more than 10 years.
“As part of the LeaseStar suite of services, Level One provides our clients the ability to professionally capture leads, like an extension of their own onsite marketing teams, through phone calls, email and online chat,” said Alex Chang, EVP of Marketing Solutions at RealPage. “With more than 20 years of experience, Mike has a passion for leading exceptional organizations like Level One. His knowledge and expertise in leading contact center operations for several Fortune 100 companies has given him the ability to continue Level One’s dominance in the industry.”
Mr. Daley joined Level One in October 2012 from CXellence LLC, a customer experience and performance consultancy, where he served as both founder and CEO. Prior to that, he acted as vice president of global customer service and support at LexisNexis, where he established the Global Operations Customer Experience Program to educate and engage employees on customer experience.
“I’m excited for the opportunity to continue the work of this world-class organization,” said Daley. “Level One has built a hard earned reputation of client partnership across the multifamily industry, providing 24/7 lead generation for our clients as part of the LeaseStar suite. Through the dedication of our employees and leadership, Level One has continued to set the standard for centralized Resident and Prospect services that drives client results.”
About Level One
Located in Greer, South Carolina, Level One has built the premier lead capture service in the multifamily industry through use of proprietary technology, a world-class employee development program, operational efficiency and scalability to meet client demands. The company offers continuous 24/7 centralized leasing solutions and maintenance on-demand services 365 days a year, serving as the client’s central leasing office. The company may be accessed at www.levelone.com.
Located in Carrollton, Texas, a suburb of Dallas, RealPage provides on demand (also referred to as “Software-as-a-Service” or “SaaS”) products and services to apartment communities and single family rentals across the United States. Its on demand product lines include OneSite® property management systems that automate the leasing, renting, management, and accounting of conventional, affordable, tax credit, student living, senior living and military housing properties; LeaseStar™ multichannel managed marketing that enables owners to originate, syndicate, manage and capture leads more effectively and at less overall cost; YieldStar® asset optimization systems that enable owners and managers to optimize rents to achieve the overall highest yield, or combination of rent and occupancy, at each property; Velocity™ billing and utility management services that increase collections and reduce delinquencies; LeasingDesk® risk mitigation systems that are designed to reduce a community’s exposure to risk and liability; OpsTechnology® spend management systems that help owners manage and control operating expenses; and Compliance Depot™ vendor management and qualification services to assist a community in managing its compliance vendor program. Supporting this family of SaaS products is a suite of shared cloud services including electronic payments, document management, decision support and learning. RealPage’s MyNewPlace® subsidiary is one of the largest lead generation apartment and home rental websites, offering apartment owners and managers qualified, prospective residents through subscription, pay-per-lead and LeaseMatch pay-per-lease programs. Through its Propertyware subsidiary, RealPage also provides software and services to single-family rentals and low density, centrally-managed multifamily housing. For more information, call 1-87-REALPAGE or visit www.realpage.com.