(September 17, 2008) — RealPage, Inc., a leading provider of on-demand software and services to the multifamily industry, today announced that its CrossFire Contact Center is fully prepared to support its property management customers finding themselves in a disaster situation. During Hurricane Katrina, the number of calls received by the CrossFire Contact Center spiked tremendously. “During Katrina, our Call Center received thousands of calls from desperate people looking for housing and assistance. We learned a lot during that emergency and took steps to prepare for the worst with the recent hurricanes Gustav and Ike,” according to Dave McKenna, Director of Client Operations for RealPage.
Typically, the CrossFire Contact Center handles routine calls and e-mails for its property management customers, providing backup for busy on-site leasing staff during and after hours to ensure immediate response to calls and emails for leasing inquiries and resident service requests. The disaster support capability enhances that service set by providing targeted 24×7 support for residents preparing for evacuation and for their return home. RealPage provides special toll-free numbers for residents to call to get current information relating to their housing, evacuation, and recovery.
“When we were faced with the recent mandatory evacuation of New Orleans, that directly affected the hundreds of military families living in on-base housing,” said Brian May, controller for Patrician Management. “We wanted to make the evacuation as easy on our residents as possible, and RealPage has been very responsive and able to provide an exemplary level of service to our residents.” Patrician Management of Baton Rouge is the private partner responsible for managing almost 1,000 units of on-base housing for the Naval Air Station and Naval Support Activity based in New Orleans.
<p “When we got the call from Patrician Management to help them with the evacuation of the Naval Air Station in New Orleans, we were ready to act,” said McKenna. “The Gustav evacuation has provided a real test drive for our disaster support, giving it a chance to prove itself.”
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Located in Carrollton, Texas, a suburb of Dallas, RealPage provides products and services to more than 20,000 apartment communities across the United States. Its five on-demand product lines include OneSite® property management systems that automate the leasing, renting, management, and accounting of conventional, affordable, and student housing properties; CrossFire® sales and marketing systems that boost occupancy and build retention; M/PF YieldStar® asset optimization systems that maximize asset valuation and investment return; Velocity™ utility and billing services that accelerate payments for resident charges and LeasingDesk™ point of lease systems that streamline the leasing process. For more information, please call 1-87-REALPAGE or visit www.realpage.com.