Established in 2002, Level One has become the leading provider of outsourced contact solutions for the multifamily apartment industry
(October 24, 2012) — Level One, the leading provider of centralized leasing solutions and maintenance on-demand services for the multifamily apartment industry, is celebrating 10 years of service to its property management clients, an assemblage that has grown to over 6,000 properties across the country.
A RealPage, Inc. (NASDAQ: RP) company, Level One utilizes proprietary technology and a world-class employee development program to deliver superior results for its clients. This includes a professionally-trained staff of marketing and maintenance associates, 24/7 support for both emergency and non-emergency service requests and real-time prioritizing, routing and dispatching of resident requests.
“Over the last ten years, Level One has continued to grow while still providing the dominant on-demand leasing and maintenance solution to the industry,” explained Ben Holbrook, president of Level One. “I attribute our success to two things: First, we have a singular focus on providing an industry-leading service that enables our clients to lease more apartments, reduce marketing expenses and free-up on-site leasing staff to manage the day to day of a busy office. Second, we continually look for ways to optimize and improve our operations by partnering with our clients in a manner that puts their needs first.”
With more than half of the National Multi Housing Council (NMHC) Top 50 Property Management Companies relying on Level One Contact Center services for their leasing or service call support, Level One continues to provide the best people, technology, scale and collaboration that are crucial to property management companies nationwide.
“Level One’s hyper accurate lead tracking techniques, coupled with our on-demand centralized leasing and maintenance associates, responding to calls, emails or chats, provide the support, tools and flexibility our clients need to increase demand for vacant units and reduce their overall operational costs,” added Holbrook. “As we look forward to another decade of service and beyond, I believe we can expect further growth and innovation as we continue to provide property owners with value-creating opportunities. We believe that this customer-centric approach is a key factor in our clients’ success and is why so many companies continue to select Level One as a trusted partner.”
About Level One
Located in Greer, South Carolina, Level One has built the premier lead capture service in the multifamily industry through use of proprietary technology, a world-class employee development program, operational efficiency and scalability to meet client demands. The company offers continuous 24/7 centralized leasing solutions and maintenance on-demand services 365 days a year, serving as the client’s central leasing office. The company may be accessed at www.levelone.com.
Located in Carrollton, Texas, a suburb of Dallas, RealPage provides on demand (also referred to as “Software-as-a-Service” or “SaaS”) products and services to apartment communities and single family rentals across the United States. Its on demand product lines include OneSite® property management systems that automate the leasing, renting, management, and accounting of conventional, affordable, tax credit, student living, senior living and military housing properties; LeaseStar™ multichannel managed marketing that enables owners to originate, syndicate, manage and capture leads more effectively and at less overall cost; YieldStar® asset optimization systems that enable owners and managers to optimize rents to achieve the overall highest yield, or combination of rent and occupancy, at each property; Velocity™ billing and utility management services that increase collections and reduce delinquencies; LeasingDesk® risk mitigation systems that are designed to reduce a community’s exposure to risk and liability; OpsTechnology® spend management systems that help owners manage and control operating expenses; and Compliance Depot™ vendor management and qualification services to assist a community in managing its compliance vendor program. Supporting this family of SaaS products is a suite of shared cloud services including electronic payments, document management, decision support and learning. RealPage’s MyNewPlace® subsidiary is one of the largest lead generation apartment and home rental websites, offering apartment owners and managers qualified, prospective residents through subscription, pay-per-lead and LeaseMatch pay-per-lease programs. Through its Propertyware subsidiary, RealPage also provides software and services to single-family rentals and low density, centrally-managed multifamily housing. For more information, call 1-87-REALPAGE or visit www.realpage.com.