Leasing should be as easy and frictionless as any other e-commerce transaction in 2023. It's critical to remove barriers to leasing and meet renter expectations for a smooth experience — while making it simpler and more rewarding for your staff, too.
Join industry experts led by RealPage® VP and Industry Principal Andrew Bowen in a webcast discussing the elements of creating a positive and painless leasing experience for renters that improves business results and sets you up for better retention with residents and team members:
- What barriers can you remove to make leasing easy for the renter and your staff?
- Why are customer-centric operations a top priority for properties in 2023?
- How do property managers keep services high-touch whether virtually or in person?
Melissa Miller is a seasoned and accomplished multifamily property management professional with over 26 years in the industry. As the Senior Vice President of Allegiant-Carter, Melissa is focused on the financial operations of the business, using proven strategies to increase revenues and economies of scale for expense control for the firm's 38 assets and over 10k units across a wide variety of asset types, including Class A, Core Plus, Value-Add and New Development.
Her prior experience is well rounded with extensive experience in interior, exterior renovations, asset repositing, acquisitions and dispositions, as well as roles in Senior Management, Multifamily Brokerage and Industry Direct Sales, including serving as Managing Director of American Landmark, as Vice President of Carroll Management Group and as National Account Manager for Valet Living.
She is also an active member of the apartment industry with immediate focus on Legislative Committee for Space Coast Apartment Association, Florida Apartment Association and Apartment and Office Building Association. In addition, Melissa is a major contributor to the Florida Apartment Association APAC, prior President of the Southwest Florida Apartment Association and Space Coast Apartment Association, and also Board Member for the Bay Area Apartment Association.
Her professional and industry certifications include Florida Housing Occupancy Specialist (2006), National Center for Housing Management Tax Credit Specialist (2022), Certified Apartment Manager National Apartment Association (2009) and Certified Apartment Portfolio Supervisor (2012).
Andrew Bowen
Vice President & Industry Principal, RealPage, Inc.Andrew Bowen serves RealPage customers and partners as a Vice President and Industry Principal dedicated to the Institutional and Build-to-Rent spaces. For over a decade, his focus has been on the tools that help investors and operators of multifamily real estate drive yield through better leveraging data and analytics.
Considered one of the experts on revenue management in multifamily, he is a regularly featured speaker on both the webcast and conference circuit, bringing a passion backed by over 20 years of operational experience to the conversation.
Andrew holds a Bachelor of Science in Aquatic Biology from the University of California at Santa Barbara. When not pontificating on the future of the industry, you can usually find him either in the gym or on the lake with his two grown “boys” and his wife of 25 years.
Krista Hurley
Industry Principal, Front Office Leasing, RealPage, Inc.Krista Hurley is the Front Office Leasing Industry Principal at RealPage, where she leads sales and business development for the Contact Center, CRM, Touring and Online Leasing Solutions.
Krista has been in the multifamily industry for over 10 years. In that tenure, she started her career as a leasing consultant in the call center before moving into implementations and account management, where she absorbed knowledge on the integrations and connectedness of the RealPage Renter Engagement solutions.
She is a member of the Upper State Apartment Association in Greenville, South Carolina, as well as many Employee Resource Groups at RealPage, including EMPOW-HER and BE WELL.
