RealPage Webcasts

The Future of Multifamily Front Office Solutions

Now Available On Demand

What does the future of multifamily’s front office solutions look like? An integrated platform that brings together smart digital marketing and CRM technology to provide a better experience for your leasing teams, prospects and residents.

In this informative webcast, multifamily experts share how an integrated front office solution can help you reshape the prospect-to-resident experience and prepare for future challenges in the industry.

  • What problems can front office platforms address?
  • How can responsive marketing data help you make smart budget decisions?
  • What are the best marketing and CRM strategies to address a slowdown in apartment demand?
  • How can you combine AI chat and voice, call scoring, tour self-scheduling and smart digital advertising to optimize your customer experience?
  • How can centralization help boost efficiency?

Hosted by:

  • John Hinckley, SVP/Leasing & Living, RealPage®


  • Demetri Themelis, SVP/Renter Engagement Innovation, RealPage®
  • Katie Nelson, Vice President of Marketing, CAPREIT

Katie Nelson

Vice President of Marketing, CAPREIT

Katie Nelson is the Vice President of Marketing for CAPREIT, responsible for marketing, advertising, digital marketing, analytics, design, and brand management. Before joining CAPREIT, she was a proprietor of a marketing consulting firm and a Real Estate Agent. Behind Katie's charismatic charm is an innovative, tough, and successful leader in multifamily marketing. She has a strong drive and passion for propelling the industry to find creative ways to culminate new customer experiences. Katie considers herself an extroverted introvert and loves fast cars and delicious red wine.

John Hinckley

SVP, Living Suite, RealPage, Inc.

John Hinckley, CEO at Modern Message (a RealPage company), is a born entrepreneur who has focused the past 15 years creating technology-based solutions for multifamily real estate.  He was the Founder of IRIO, the first text messaging solution for multifamily and student housing.  He spent the past 8 years leading Modern Message which is best known for creating the #1 resident engagement and loyalty app for apartment communities in the United States called Community Rewards. With a track record in building successful startups, he is committed to the advancement of new ideas and disruption within the world of apartment technology. Mr. Hinckley is a 2004 Business major graduate from Baylor University and currently lives in West Plano with wife Kate, and 3 children.

Demetri Themelis

SVP/Renter Engagement Innovation, RealPage, Inc.

Co-founder and former CEO of Knock® CRM – the leading performance management platform and CRM for multifamily property owners and managers – Demetri now leads the RealPage initiative focused on providing the most innovative and effective renter engagement solution in the multifamily industry by leveraging RealPage’s world-class technology and unmatched customer service. Prior to co-founding Knock, Demetri worked in equity sales at UBS.

He is an avid skier and outdoorsman and has competed in numerous competitions, including the U.S. Freeskiing Open. Demetri is a proud member of the Seattle Greek-American community and serves on the parish council of St. Demetrios Greek Orthodox Church. On weekends he enjoys adventures with his wife, Heather, and dog, Ouzo.

The Future of Multifamily Front Office Solutions

Watch Now On Demand

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The Future of Multifamily Front Office Solutions

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