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AI Facilities Agent – Powered by Lumina

Your always-on maintenance operations partner

Embedded in the Realpage ecosystem, AI Facilities Agent actively orchestrates work across teams, systems, and vendors, helping properties accelerate unit readiness, maximize technician productivity, streamline vendor and purchasing coordination, and see maintenance performance more clearly.
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Turn maintenance into a competitive advantage

Today's multifamily operators face increasing pressure to reduce vacancy loss, manage lean maintenance teams, coordinate vendors, and deliver faster service to residents.

The AI Facilities Agent transforms facilities operations from reactive and manual into proactive and orchestrated helping you:

Reduce unit turn times and capture revenue faster

Improve maintenance efficiency without increasing headcount

Deliver consistent service experiences across your portfolio

Reduce manual coordination across vendors, purchasing, staff, and systems

Improve visibility into work status, exceptions, and maintenance performance

What the AI Facilities Agent delivers

Accelerate unit readiness

  • Generate optimized make-ready plans
  • Sequences and schedules work based on technician availability
  • Prioritizes turns using move-ins and floor plan demand
Result: Reduced average turn days and consistent make-ready execution across properties.

Optimize technician productivity

  • Capture service requests via voice directly in the field
  • Enable hands-free, guided inspections
  • Assign and prioritize tasks based on skills, schedules, and capacity
  • Provide instant summaries and visibility into full work order records
  • Support resident self-service troubleshooting through AI Resident Agent
Result: Faster response times, reduced administrative workload, and more time focused on high-value maintenance work.

Streamline vendor & purchasing workflows

  • Schedule vendors based on availability, SLAs, and performance
  • Centralize all vendor communication in one place
  • Sync with Realpage Spend Management for seamless purchasing
  • Accelerate purchase order creation and approvals
Result: Faster vendor turnaround, reduced coordination delays and improved cost control and procurement efficiency.

Enable proactive asset lifecycle management

  • Track warranties, recalls, and asset history
  • Surface lifecycle and risk insights using data-driven scoring
  • Support smarter repair vs. replace decisions
Result: Improved safety and compliance, optimized capital planning and reduced unexpected failures.

Improve operational visibility

  • Give teams a daily view of progress, priorities, and exceptions across maintenance operations
  • Surface delays and handoffs that need attention before they slow down turns or service resolution
  • Connect activity across technicians, vendors, service requests, and make-ready work into a clearer portfolio view
  • Show where AI is helping reduce manual coordination and keep work moving
Result: Fewer errors, faster resolution, and reduced financial risk.

How it works: End-to-end facilities orchestration

The AI Facilities Agent connects and automates the full maintenance lifecycle:

Turn management

Optimizes make-ready plans and prioritizes unit turns based on move-ins, floor plan demand, and technician availability

Task orchestration

Assigns, prioritizes, and rebalances work based on urgency, skills, schedules, and resources

Performance intelligence

Surfaces daily briefings, exceptions, trends, and performance dashboards so teams know what happened and what needs attention

Field execution

Captures service requests and guides inspections in real time

Vendor & spend coordination

Coordinates vendor scheduling, communication, and purchasing handoffs through connected Realpage workflows

Agent Profile

A connected workflow for maintenance operations

Discover how Realpage Lumina AI Workforce orchestrates maintenance operations from resident request to work completion. See how the AI Resident Agent and AI Facilities Agent work together to streamline intake, assignment, execution, and resident communication.

A new standard for maintenance performance

Unlike traditional tools that simply track work orders, the AI Facilities Agent:

  • Acts proactively, helping trigger turns, scheduling work, and coordinating vendors automatically
  • Orchestrates workflows, connecting residents, technicians, vendors, and property teams in real time
  • Surfaces priorities and trends, giving managers daily visibility into progress, exceptions, and performance
It's not just automation, it's a digital maintenance operations teammate.

Measurable business impact

  • Faster turnovers = capture additional rental revenue
  • Time savings on routine maintenance coordination
  • Reduced supply and purchasing delays through connected spend workflows
  • Increased technician productivity without added headcount

Built for multifamily.
Designed for scale.

Realpage AI is purpose-built for the realities of multifamily operations:

  • Deep domain expertise from millions of units managed
  • Embedded directly into Realpage systems
  • Powered by a modern, AI-ready data platform
  • Governed by enterprise-grade security, compliance, and transparency

Part of the Lumina AI Workforce

The AI Facilities Agent is part of the Lumina AI Workforce - a coordinated network of AI agents across leasing, operations, facilities, finance, and resident services.

Together, they automate workflows, share context, and drive outcomes across the entire property lifecycle.

Transform your maintenance operations

Move from manual, reactive facilities workflows to connected, AI-assisted facilities operations. AI that helps your facilities teams keep work moving - every step of the way.