Surveys & Resident Referrals
Improve resident satisfaction and increase resident referrals with an integrated software solution that does the work for you.
Easy. Effective. Engaging.
Your residents want to be heard and they have significant influence over what their network of friends thinks about your properties. Why not capture their opinions and use them to help increase resident satisfaction, build your brand and maximize retention? RealPage® Surveys & Referrals can do it all from one, fully integrated solution.
Shape Social Influence
Socially influenced leads are significantly more likely to turn into leases—closing at a 2x higher rate
77.1% of respondents trust referrals from friends and co-workers
Residents who participate in referrals will close 3x more referral leads annually.
Tap into Your Most Powerful Asset—Residents.
Boost retention, referrals and resident satisfaction with RealPage Surveys & Referrals. Easy and paperless, it makes it easy for you to measure satisfaction levels throughout the renter lifecycle by enabling residents to provide feedback through a variety of flexible surveys and referral incentives. Real-time integration with OneSite and Marketing Center helps improve marketing efficiency, while you help spread the word about your properties in the most effective way possible.
Increase Resident Retention Rates
Surveys & Referrals makes it easy for you to evaluate satisfaction levels throughout the renter lifecycle by allowing residents to provide feedback through a variety of flexible surveys. In addition to customized one-time surveys, you can send residents automated touchpoint surveys triggered by events from OneSite, including:
- Property Maintenance work order follow ups
- After property tours
- Before lease renewals
- After move-in or move-out
These surveys help you take action before issues impact renewal or online reputation. You can target surveys at the portfolio or property level and send them immediately or scheduled for future delivery.
Generate more apartment referrals
Turn renters into your strongest brand ambassadors. Resident referral programs encourage residents to promote your property through email and social networks using referral templates.
You can also offer gift card incentives that increase referral participation thanks to integration with Tango Card®—an easy-to-use digital reward delivery platform. Residents who share referrals are awarded gift cards based on rules you set, including bonus incentives for referrals that result in specific outcomes, such as completing a contact form, scheduling a tour or moving in.
Improve marketing efficiency
Managing satisfaction surveys and incentive-driven referral programs are easy and paperless—helping you get more done while saving money on printing. Integration with OneSite keeps your resident lists in sync, so your campaigns will always reach the right renter. Real-time integration with Marketing Center makes it easy to re-use property branding assets and property information in survey and referral campaigns, while its single login provides easy access to other applications—saving sta time and ensuring brand consistency.