Optimize Your Maintenance Process with OneSite Facilities & Mobile Service Requests
With OneSite® Facilities and our Mobile Service Requests app you can automate and streamline the service request and make ready process with tools that enable you to establish maintenance standards; receive and manage service requests via an Android-based mobile device; measure performance; manage the condition of your property assets; and more. You’ll be able to keep your technicians in the field, raise maintenance service levels and lower response times—all factors that lead to less busywork, decreased costs, and most importantly, higher resident satisfaction.
Eliminate Paperwork and Manual Processes
Going mobile with service requests reduces costs for paper and toner, and also saves time for onsite personnel. Your office staff members no longer have to spend time printing, distributing, collecting and keying in data from paper service request forms. They can quickly assign work orders to service technicians via the app, who in turn can document activities, record labor time, add comments using voice recognition technology and close requests—all while in the field. And because it’s an app, it also works when the technician is out of cell coverage, automatically synching data with OneSite Facilities once coverage is restored.
Increase Resident Satisfaction with Improved Service
OneSite Facilities Mobile Service Requests gives you the tools you need to enhance your residents’ living experiences through faster response times and a convenient, submittal process. Residents just log a service request through the resident portal at their convenience and the job is automatically assigned to a technician. The technician accesses the request on the mobile device via the app in real time—no more writing up a ticket and no lost tickets. Best of all, the Tap-to-Talk functionality lets the service technician call the resident directly from the service request to ask questions or say he’s on the way to their apartment.
Easily Measure & Monitor Performance
With OneSite Facilities you can easily manage and measure service request response times and volumes, technician performance, and apartment maintenance costs. Summary reports provide you with detailed information on efficiency, technician utilization and service requests so you can quickly determine where improvements are needed and what areas are performing well.
Obtain Greater Accuracy with Seamless Integration
OneSite Facilities seamlessly integrates with OneSite Leasing & Rents, the WelcomeHome Resident Portal, and the Level One Service Center for greater accuracy and consolidation of maintenance functions.
- OneSite Facilities automatically creates a make-ready whenever your staff indicates a resident move-out in OneSite Leasing & Rents.
- Your residents can submit and track service requests 24/7 through the WelcomeHome resident portal for increased convenience, accuracy and response times.
- Level One maintenance associates have the ability to log service requests into your property management system as calls come in. These tickets reside in your system for follow up and a copy is sent to the onsite staff via e-mail.