Optimize Your Maintenance Process
With OneSite® Facilities and our Facilities Plus mobile app, you can automate and streamline the service request and make ready process, measure performance, manage the condition of your property assets and more. You’ll be able to keep your technicians in the field, raise maintenance service levels and lower response times—all factors that lead to less busywork, decreased costs, and most importantly, higher resident satisfaction.
Eliminate Paperwork and Save Time
With our native Facilities Plus app for iOS and Android devices, your onsite staff can quickly assign work orders and make readies to service technicians, who in turn can document activities, record labor time, add comments using voice recognition technology and close requests—all while in the field. Tap-to-talk functionality lets the service technician call the resident directly from the service request to ask questions or say he/she is on the way to the apartment. And because it’s an app, it also works when the technician is out of cell coverage, automatically synching data with OneSite Facilities once coverage is restored.
Perform Inspections Quickly and Efficiently
The inspections tab in the app allows you to perform move-in/move-out inspections directly from your mobile device. It creates a logical, detailed workflow to inspect units, and enables your staff to create a service request, upload photos and document notes while performing the inspection. A built-in record of past inspections and concise reporting enables management to track productivity of tasks and follow trends of items which break on a consistent basis.
Easily Measure & Monitor Performance
With OneSite Facilities you can easily manage and measure service request response times and volumes, technician performance and apartment maintenance costs. Summary reports provide you with detailed information on efficiency, technician utilization and service requests so you can quickly determine where improvements are needed and what areas are performing well.
Obtain Greater Accuracy with Seamless Integration
OneSite Facilities seamlessly integrates with OneSite Leasing & Rents, ActiveBuilding and the Maintenance Contact Center for greater accuracy and consolidation of maintenance functions.
- OneSite Facilities automatically creates a make-ready whenever your staff indicates a resident move-out in OneSite Leasing & Rents.
- Your residents can submit and track service requests 24/7 through the resident portal for increased convenience, accuracy and response times.
- Maintenance Center associates have the ability to log service requests into your property management system as calls come in. These tickets reside in your system for follow up and a copy is sent to the onsite staff via e-mail.