RealPage Apartment Contact Center Service
Increase Your Leases and Keep Current Residents Happy
Up to 60% of your potential leads could be going to voicemail. RealPage’s team of exceptionally trained professionals is on call 24/7 and always on message, to manage resident service requests, answer prospect questions via email, phone and chat, set appointments and help you lease more apartments. We can triple your onsite visits, which is huge, because prospects that visit are 4x more likely to lease than those who don’t.
Personal Attention Only RealPage Leasing Center Offers
With our Instant Call Reply service, our associates respond to every email that contains a phone number with a return phone call during FCC approved hours. In fact, 85% of the emails we receive include a phone number, which means we can provide prompt responses to questions and schedule tours with two thirds of the prospects we speak with.
An Unmatchable Maintenance Contact Center
The RealPage maintenance operations center excels in resident management service. We know the residents you already have are the most important, which is why we are dedicated to providing quick and efficient responses to resident service requests. Our robust software and team of professionals:
- Handles emergency and non-emergency calls
- Automates dispatch to emergency technician or proper vendors
- Enters service requests into your property management system
- Answer automation with consistent messaging and routing feature
- Monitors ticket volume, response time, and trends
- Ability to listen to call between agent and resident, as well as connect directly to the resident
Serving Over Half of the NHMC’s Top 50 Property Management Companies
Hear what our clients have to say.
An Advanced Answer Automation Service
Our Answer Automation service ensures you provide residents and prospects with a consistent, professional message. We instantly route service requests, after-hour emergencies, and new sales opportunities to the phones and devices you choose.
Learn More about RealPage Contact Center Services
Join us for our free RealPage Contact Center webinar to learn how RealPage can help you triple your prospect visits.