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RealPage Support Hours

Monday through Friday, 7:30 A.M. to 7:00 P.M. (Central Time). (800)-704-0154

Support Request Form

To fill out a support request, click here.

Product Support Options

Standard Frontline Platinum
20 Service Requests annually, per site
Business hour support
Immediate senior agent routing
Designated agent custom support

Standard Support

  • No additional charge with an annual software license
  • 20 service requests during regular business hours, per site, with a designated liaison at the site
  • Additional service requests will incur a fee. May add Expanded Support Pack.

Frontline Support

  • 20 service requests during regular business hours, per site
  • Immediate routing of on-line Service Requests to senior agents for response
  • Customer must provide documentation of a qualified internal help desk (Frontline) responsible for initial response to site personnel
  • Additional service requests will incur a fee. May add Expanded Support Pack.

Platinum Support

  • 20 service requests, per site, during regular business hours
  • A designated senior support liaison will manage all Owner Service Requests, attend scheduled recurring support meetings, and provide customized analysis, reporting, and guidance to Site Owner leadership as needed
  • Customer must provide documentation of a qualified internal help desk (Frontline) responsible for initial response to site personnel
  • Additional service requests will incur a fee. May add Expanded Support Pack.

Expanded Support Pack

  • Coverage for an additional 15 Service Requests per year, per site.
  • May order one or more packs with Standard, Frontline, and Platinum Support.

Technology Support

  • Consulting on firewalls, communications, security measures (including virus alerts), workstation configuration, and disaster recovery options
  • Available in four-hour blocks on a fee basis, with a minimum initial order of two blocks

RealPage Holiday Schedule

The RealPage offices are closed during these holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The day following Thanksgiving
  • Christmas Eve
  • Christmas Day
 
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