Last Updated: July 14, 2025
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THIRD-PARTY SUB-PROCESSORS – ALL PRODUCT CENTRES
| Sub-processor Name | Description | Company Location(s) |
|---|---|---|
|
Amazon Web Services |
Cloud-based hosting and data storage for the LOFT Living Product Centre & Unified Platform in the UK and EU |
Luxembourg (HQS); Frankfurt, Germany |
|
Google Cloud Platform |
Cloud-based hosting and data storage for all other Realpage Product Centres offered in the UK and EU |
Eemshaven, Netherlands & Frankfurt, Germany |
|
Elasticsearch, Inc. |
Log monitoring services |
USA |
REALPAGE AFFILIATED SUB-PROCESSORS
Realpage engages the affiliates listed in the table below to perform the following limited activities in connection with the provision of the Realpage Product Centres:
Product Support – Implementation of Product Centres and product support to troubleshoot, escalate and/or remediate technical issues raised by Clients. Authorized sub-processor staff may require access to Client Data to perform these activities.
Product Development & Quality Assurance – Software development and testing activities.
Cloud Operations – Maintenance of the infrastructure for Realpage Product Centres and Client Data stored in the Cloud. Cloud Operations staff do not generally require access to Client Data to perform these activities.
Systems & Database Administration – Installing, configuring, testing, and maintaining operating systems/databases, application software and system/database management tools. Systems & Database Administration staff do not generally require access to Client Data to perform these activities.
| Affiliated Sub-processor Name | Description | Company Location(s) |
|---|---|---|
|
Realpage, Inc. |
Product Support; Product Development & Quality Assurance; Cloud Operations; Systems & Database Administration |
USA |
|
Realpage (Philippines) Inc. |
Product Support; Product Development & Quality Assurance |
Philippines |
|
Realpage India Private Ltd. |
Product Support; Product Development & Quality Assurance; Cloud Operations; Systems & Database Administration |
Hyderabad, India |
The following Product Centres also utilize the sub-processors listed below:
LOFT Living Resident Portal – Basic & Concierge (f/k/a ActiveBuilding Resident Portal – Basic & Concierge)
| Sub-processor Name | Description | Company Location(s) |
|---|---|---|
|
Twilio Inc |
Sendgrid email services |
USA |
PEX Product Centres:
- PEX Residential Management Solution (PRS) (f/k/a PEX Enterprise (Staff Console))
- PEX Residential Management Solution (Student) (f/k/a PEX Enterprise (Staff Console))
- PEX Consumer Solution (f/k/a Lettings Module and Tenant Portal)
- PEX Mobile Maintenance App
- PEX Website Essentials
| Sub-processor Name | Description | Company Location(s) |
|---|---|---|
|
PEX Software Ltd. (a Realpage affiliated company) (for clients not contracted directly with this PEX legal entity) |
Operation and delivery of PEX Product Centres |
London, England |
|
RUPEAL |
InvoiceXpress online invoicing services (for PEX Residential Management Solution Clients with operations in Portugal) |
Lisbon, Portugal |
Realpage Asset and Investment Management (AIM) Product Centres:
- Realpage AIM
| Sub-processor Name | Description | Company Location(s) |
|---|---|---|
|
Pendo.io, Inc. |
Software usage analytics |
Raleigh, North Carolina |