The day a family reaches out to you to find a community or care for a loved one can be a stressful one. You want to ensure someone is available to answer all their questions and put them at ease. The RealPage Senior Contact Center supports this effort by handling those important revenue-generating calls, emails, and chats with care and empathy. As an extension of your sales office, our goal is the same as yours—to create a very positive first impression, answer questions and schedule visits. All to help you move in more families.

Capture Every Inquiry

Did you know that your staff could be missing 40% of your inbound calls at any given time? Not to mention that 20% of calls and 50% of emails come in after hours. Our senior housing specialists are available 24/7 to answer all your revenue-generating calls, emails, and chat conversations; just those you miss; or those that come in after hours.  With our call center, you’ll be able to maximize census, and your onsite staff will have more time to focus on resident care.

Build Trust with Families

Our senior housing specialists undergo a world class, rigorous training program; they know your communities well and can help build trust and rapport with the prospects and families who contact you. Since they are dedicated to answering your calls, emails and chats they don’t have the same interruptions as your onsite staff. They can take the time needed to answer every question, putting prospects and families at ease.