RealPage Senior Call Center

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The day a family reaches out to you to find a community or care for a loved one can be a stressful one. You want to ensure someone is available to answer all their questions and put them at ease. The RealPage Senior Contact Center is a 24/7 capable call center that supports this effort by handling those important revenue-generating calls, emails, and chats with care and empathy. As an extension of your sales office, our goal is the same as yours—to create a very positive first impression, answer questions and schedule visits. All to help you move in more families.

Capture Every Inquiry

As good as your onsite staff is, it can be difficult to manage day-to-day activities while answering calls and emails from prospects and their families. Our senior housing specialists are available to answer your revenue-generating calls, emails, and chat conversations. With our Instant Call Reply service, we respond to every email that contains a phone number with a return phone call, providing prompt responses to questions and scheduling tours while prospects and their families are actively looking. The result – you can maximize census and give your onsite staff more time to focus on residents.

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Better Senior Care Management that Builds Trust with Families

Our senior housing specialists undergo a world class, rigorous training program in senior care management; they know your communities well and can help build trust and rapport with the prospects and families who contact you. Since they are dedicated to answering your calls, emails and chats they don’t have the same interruptions as your onsite staff. They can take the time needed to answer every question, putting prospects and families at ease.

Optimize Advertising Dollars

Access to a variety of reports and unique toll-free numbers and email addresses gives you visibility into your advertising sources and helps you calculate ROI for referral and ad sources.

Integrated Solution

The RealPage Senior Contact Center integrates with leading property management systems and pricing engines. Our specialists can easily insert prospect information and extract unit pricing and availability, so they can provide accurate information to prospects and set appointments for community tours.

How it Works

You can be up and running with our call center in as little as 48 hours. Our account managers will work with you to establish a successful partnership, and, together, we will help you capture inquiries and convert more prospects into residents.

 

 
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