Lease more apartments and keep residents happy.

Leasing Center

We’re on call 24/7 and on message 100% of the time, to answer prospect questions, set appointments and help you lease more apartments.

  • Set more appointments with our Instant Call Reply Service where we call prospects who sent an email that contained a phone number.
  • Choose between flexible service options to fit your needs.
  • Maximize leasing opportunities by capturing all leasing prospects by phone, email or chat.
  • View detailed reports to analyze and optimize your ad spend.

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Maintenance Center

Our maintenance call center is dedicated to keeping your residents happy with quick, and efficient responses to service requests.

  • Manage emergency and non-emergency service calls per your property and staff needs.
  • Automate dispatch to emergency technician for faster resident response time.
  • Ability to enter service requests into your property management system as they come in.
  • Monitor ticket volume, maintenance response times and trends.

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About RealPage Contact Center

The RealPage Contact Center is the dominant provider of outsourced contact solutions for the multifamily apartment industry. Whether you are interested in our Core Leasing Solutions or our Maintenance On-Call services, our proprietary technology, world-class employee development and proven processes will deliver unprecedented results time and time again.

Since its inception in 2002, the Contact Center’s success is due to having:

  • The right offering – proven, high value added solutions to multi-family apartment niche – 24/7 centralized customer interface of the most critical items – lead to lease management & maintenance requests through telephone calls, emails and chats.
  • Enabling technologies – combination of proprietary software interfaces, world class telephony/computing infrastructure and extensive proprietary data integration capabilities.
  • A performance based culture – rigorous methodology of employee selection, development, and defined career path resulting in a purpose for exceptional employee attitude and culture.
  • An information/knowledge hub – extensive mining of data statistics creates valuable information providing new knowledge to customer for better decisions.
  • Consistent execution – narrow multi-family real estate focus creates vast specialized experience resulting in repeatable practices, refinement of complex systems, significant dedicated investment and a scale that allows for consistent execution.
 
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