Stay ahead in uncertain conditions with playbook insights from multifamily industry leaders that will help you adapt, adjust and advance your rental housing strategies to find efficiencies, performance advantages and revenue opportunities in 2023 and beyond.
Scott Pechersky
Chief Technology Officer
“We pick technologies to make our lives easier.”
Cindy Clare
Chief Operating Officer
“How you manage hard times prepares you for the upside.”
Robert Waz
Dir. of Revenue & Strategic Operations
“Our focus onsite is to enhance customer experience.”
Travis Oden
Senior Vice President for Operations
“We started this journey looking at activities in buckets.”
Tasha Krawiec
SVP for Operations
“Customer-centric means, ‘Was it really this easy?’”
Alexis Murrell
Vice President of Marketing
“You need a human touchpoint ahead of lease expiration.”
Kelly Marks
National Marketing Manager
“If a resident asks for help, we all know how to answer.”
Sam Rotter
Chief Administrative Officer
“To better utilize staff, we’re growing with automation.”
Joslin Philley
Director of Customer Experience
“We focus on resident and employee satisfaction.”
Patrick Carroll
Founder & CEO
“Everybody always regrets not buying at favorable pricing.”
Chris Reilly
President and CEO
“People know they have to act sooner than later.”
Jennifer Staciokas
Exec. Managing Dir., Property Mgmt.
“I want to adjust our strategy to dial things up or back.”
John Lawler
Dir. of Revenue Mgmt. – Asset Mgmt.
“Strong teams help cultivate community and excitement.”
Darren Williams
President
“My competitors are Amazon, Uber and Tesla expectations.”
Miguel Gutierrez
Chief Operating Officer
“We invest in world-class systems with data-driven processes.”
Leonard Wright
Vice President of Operations
“Find ways to improve the process and decrease the usage.”
Brian Alford
President
“When we have increased deductibles, concern increases.”
Amber Flores
Manager – Screening
“This is getting more sophisticated on both sides.”
Jennifer Coberth
VP, Management Operations Software
“Redirecting to preferred vendors saved money and time.”
Gina Erwin
President
“It’s more important to build value for the residents.”
James Whitley
Co-Founder & Chief Operating Officer
“Student housing always proves resilient.”
Sarah Jane Milliren
VP, Investment Management & Strategy
“We want a benchmark that is aggressive yet achievable.”
Antonio Marquez
Managing Director
“There’s no silver bullet, but we can start making progress.”
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