I'm here to make every resident feel supported, without overloading your team

I'm trained to handle everyday questions, service requests, amenity bookings, and rent reminders that can pile up fast - quickly, accurately, and across every channel.

But I'm never working alone. I keep your team in the loop, escalate issues when needed, and make sure no resident is left waiting.

Together, we deliver fast, consistent support - while freeing up your staff to focus on community, connection, and retention.

Want to see what I bring to the team?

Download my resume to see my full skill set, impact potential, and how I collaborate across the Lumina AI Workforce.

Download My Resume

Here's how I help with proactive nurturing and reactive support

Payment Assistant

I send proactive, personalized payment reminders,help recover past due payments faster and reduce delinquency with automated reminders and follow ups.

Service Request & Self-Guided Help

I troubleshoot common issues and route maintenance requests - fast, clear, and hands-free.

Move-In Concierge

I walk new residents through their onboarding checklist, from Internet and Utility setup to key pickup.

Renewal Nurturing

I engage residents ahead of renewal with targeted, behavior-based renewal communications and personalized reminders.

Community FAQs

I answer common questions about policies, property info, amenities, and more - any time, on any channel.

Amenity & Event Booking

I help residents reserve shared spaces and stay connected to their community.

Affordable Housing Recertification Support

I guide residents through annual and interim recertification processes while providing accurate, timely responses on timelines, requirements, and eligibility checkpoints.

Resident Experience, In Sync with the Full Team

I'm part of a connected AI Workforce, designed to make every resident interaction smoother, and every outcome smarter.

When a lease is signed, I take over from the Leasing Agent to guide new residents through onboarding. I loop in the Facilities Agent for service requests, coordinate with the Finance Agent to clarify balances, and support the Operations Agent with timely escalations and updates.

All of it happens through the Lumina AI Data Platform, so no task gets lost, and no resident feels ignored.

AI That's Powerful—Because It's Principled

I'm designed with responsibility at my core. Every action I take operates within RealPage's AI Governance Framework - ensuring transparency, fairness, and human oversight.

One Agent is Powerful. Together, We're a Force

I'm part of a powerful AI Workforce, each trained for a different part of the multifamily journey. Click below to explore how the rest of the team helps keep your operations flowing, from lead to ledger.