PROPERTYWARE TRACK

For Propertyware by Propertyware. The Propertyware Track is ONLY for Propertyware users. Learn from the best and brightest leaders in single-family and low-density rental housing. We’ve got in-person learning and idea-sharing, including a Town Hall, a User Huddle and a networking luncheon.

Experience the countless opportunities to connect with the best in the business.

Propertyware Sessions

Get insights into upcoming trends and best practices that will impact your business in the coming year and beyond. You’ll take away new ideas on how to build your bottom line, energize your property operations, all while maximizing your Propertyware solutions.

Propertyware Town Hall
Monday, 10:00 AM - 11:15 AM


Start your 2015 User Conference with a sneak peek into the new look and feel of Propertyware. We’ll share some behind-the-scenes details on the new user experience, what’s next for the product and give you the opportunity to share some of your experiences.

Start your 2015 User Conference with a sneak peek into the new look and feel of Propertyware. We’ll share some behind-the-scenes details on the new user experience, what’s next for the product and give you the opportunity to share some of your experiences. You won’t want to miss this high-energy and highly-interactive session – questions encouraged!

Learning Objectives:

In this session, you will learn:

  • You Spoke, We Listened – What we’ve been up to in the last year.
  • What’s Cooking? – Sneak Peak at the next 12 months
  • Future of Propertyware
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Presenters Details Prerequisite: None Level: Basic Advanced Prep: None CEU: 1.5; CPE: 1.5; Specialized Knowledge and Applications

Managing with Metrics
Monday, 1:30 PM - 2:45 PM


Do you track your numbers? Which numbers are you tracking and why? Understanding what numbers you need to track, what they mean and what decisions can be made based on those numbers can help you make better decisions…

Do you track your numbers? Which numbers are you tracking and why? Understanding what numbers you need to track, what they mean and what decisions can be made based on those numbers can help you make better decisions to aid in the growth of your business. In this session, you will learn to recognize what kinds of data can be useful in planning and decision making for scenarios such as adjusting your staff, types of new customers to target, when to “fire” a customer, and much more.

Learning Objectives:

In this session, you will learn:

  • Why you need to measure your business
  • What you should be measuring
  • How often you should be measuring
  • Basic and advanced measurements
  • What business decisions can be made from these measurements
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Presenters

  • Eric Wetherington, Carolina One

Presenters

  • Eric Wetherington, Carolina One

Details

Prerequisite: Familiarity with Propertyware and Excel functionality
Level: Intermediate
Advanced Prep: None
CEU: 1.5; CPE: 1.5;
Specialized Knowledge and Applications

People are Talking: Safeguard Your Online Reputation
Monday, 1:30 PM - 2:45 PM


A business gets a few bad reviews and then suddenly goes from the most desirable company to work with to the one everyone avoids like the plague. How can a few choice words posted online affect your bottom line in a matter of days?

A business gets a few bad reviews and then suddenly goes from the most desirable company to work with to the one everyone avoids like the plague. How can a few choice words posted online affect your bottom line in a matter of days? And what can you do to protect your company’s reputation if it does happen? In this session, we’ll discuss why managing your online reputation, with your prospects and residents, is critical to the success of your company; how to build a proper online reputation management strategy; and how you manage it can impact your bottom line.

Learning Objectives:

In this session, you will:

  • Learn about the growing importance of online reputation for our industry and the need to manage it effectively
  • Discover where your target residents are talking online and find ways to both monitor and join the conversation
  • Create an actionable strategy to handle reviews and establish a universal content gameplan
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Presenters

  • Jade Smith, RealPage, Inc.

Presenters

  • Jade Smith, RealPage, Inc.

Details

Prerequisite: Familiarity with a variety of social media platforms
Level: Basic to Intermediate
Advanced Prep: None
CEU: 1.5; CPE: 1.5;
Specialized Knowledge and Applications

NEW FOR 2015! Propertyware Speed Rounds
Monday, 3:15 PM - 4:30 PM


In this fast-paced, gameshow-like session, we put the audience (that means YOU) in the hot seat. Between the rapid-fire questions and our quick witted emcee, it all adds up to a truly “edu-taining” experience. This fun and insightful session promises to deliver fun and new ideas for engagement year after year.

In this fast-paced, gameshow-like session, we put the audience (that means YOU) in the hot seat. Between the rapid-fire questions and our quick witted emcee, it all adds up to a truly “edu-taining” experience. This fun and insightful session promises to deliver fun and new ideas for engagement year after year.

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Presenters

  • Russ Webb, Atlanta Apartment Association/li>

Presenters

  • Russ Webb, Atlanta Apartment Association

Details

CEU: 1.5; CPE: 1.5;

Build a Better Maintenance Business
Monday, 3:15 PM - 4:30 PM


Whether your maintenance team is in house or you outsource all maintenance work to third party vendors, we’ll l share with you best processes and practices for managing all aspects of your maintenance, from start to finish.

Whether your maintenance team is in house or you outsource all maintenance work to third party vendors, we’ll l share with you best processes and practices for managing all aspects of your maintenance, from start to finish.

Learning Objectives:

In this session, you will learn:

  • Pros/Cons of different maintenance business models
  • Difference between in-house and third-party vendors
  • Establishing vendor agreements
  • How each of these areas can impact your team
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Presenters

  • James Wagley, RealPage, Inc.

Presenters

  • James Wagley, RealPage, Inc.

Details

Prerequisite: None
Level: Intermediate
Advanced Prep: None
CEU: 1.5; CPE: 1.5;
Specialized Knowledge and Applications

How to Provide Five-Star Service When Disaster Strikes
Tuesday, 8:00 AM - 9:15 AM


With properties located around your metro area, how do you prepare for extreme property crises? Whether it’s a weather event, criminal activity or a little thing that you’ll “get back to,” what measures are in place for communicating and mitigating problematic situations…

With properties located around your metro area, how do you prepare for extreme property crises? Whether it’s a weather event, criminal activity or a little thing that you’ll “get back to,” what measures are in place for communicating and mitigating problematic situations with your owners? As their property manager, where does your responsibility start and end? When do you hand it off and when do you handle it? Come prepared to learn some tips on what “not to do” and hear how others recovered from precarious situations with their reputation, brand and client relationships intact.

Learning Objectives:

In this session, you will learn:

  • How to establish the definition of disaster for your company
  • Best practices for preparing your office
  • Methods for communicating to both tenants and owners
  • How to “think within the box you’re given” to overcome the situation in front of you
Read More

Presenters

  • Deb Newell, Real Time Leasing

Presenters

  • Deb Newell, Real Time Leasing

Details

Prerequisite: None
Level: Intermediate
Advanced Prep: None
CEU: 1.5; CPE: 1.5;
Specialized Knowledge and Applications

My Smart Device can do WHAT?!
Tuesday, 8:00 AM - 9:15 AM


Today’s mobile devices are amazing…but are you making the most out of it? Join mobile expert Russ Webb for an in-depth workshop that guides you past the basics of tablets and smartphones.

Today’s mobile devices are amazing…but are you making the most out of it? Join mobile expert Russ Webb for an in-depth workshop that guides you past the basics of tablets and smartphones, and shares advanced functionality that will make your life more efficient! Come prepared to learn about the basic and advanced operating features of tablets and smartphones; how to better utilize your calendar, contacts, to do lists and notes; and what the icons/apps actually do plus hidden features! He’ll also share what the “must have” apps are for the business world, apps you never knew existed to help you work smarter, not harder and how to use the camera for note taking. After this session, you’ll breathe easier as you are now equipped with the knowledge to simplify your life, be organized and increase your productivity.

Learning Objectives:

In this session, you will learn:

  • Simplify your life
  • Increase productivity
  • Become more organized
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Presenters

  • Russ Webb, Creative & Innovation Leader, VP Atlanta & Georgia Apartment Associations

Presenters

  • Russ Webb, Creative & Innovation Leader, VP Atlanta & Georgia Apartment Associations

Details

Prerequisite: None
Level: Basic
Advanced Prep: None
CEU: 1.5; CPE: 1.5;
Specialized Knowledge and Applications

Treating Tenants Like Gold
Tuesday, 9:30 AM - 10:30 AM


Does your staff send tenants birthday cards? Do they call them at least once a quarter to see how they’re doing? Join us for the session Treating Tenants Like Gold…

Does your staff send tenants birthday cards? Do they call them at least once a quarter to see how they’re doing? Join us for the session Treating Tenants Like Gold and learn the six staff traits that will make your tenants happier, and more likely to share their positive experiences on their social networks and give referrals.

Learning Objectives:

In this session, you will learn:

  • Six tips for turning tenants into raving fans
  • Best practices for managing tenants
  • How these best practices can generate referral business
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Presenters

  • Dave Holt, R.P. Management, Inc.

Presenters

  • Dave Holt, R.P. Management, Inc.

Details

Prerequisite: None
Level: Basic
Advanced Prep: None
CEU: 1.5; CPE: 1.5;
Specialized Knowledge and Applications

Who is Today’s Renter?
Tuesday, 9:30 AM - 10:45 AM


Our residents define our communities, but who are they? Where do they come from? What do they want? MPF Research will provide never before available data on demographic trends in multifamily housing

Our residents define our communities, but who are they? Where do they come from? What do they want? MPF Research will provide never before available data on demographic trends in multifamily housing, examining the attributes of suburban vs. urban residents, the renter by choice phenomena, and what characteristics define Millennials, Boomers and others renters in your communities.

Learning Objectives:
learn who today’s renters are and discover the latest trends about who they are and what they want; based on hot, new MPF data.

Read More

Presenters

  • Jay Parsons, Director, MPF Research, RealPage

Presenters

  • Jay Parsons, Director, MPF Research, RealPage

Details

Prerequisite: None
Level: Basic
Advanced Prep: None
CEU: 1.5; CPE: 1.5;
Specialized Knowledge and Applications

Propertyware User Huddle
Tuesday, 11:00 AM - 12:15 PM


It’s time to turn the room upside down! In this session, users are invited to interact directly with the product team and are given exclusive access to an interactive gallery of new concepts.

It’s time to turn the room upside down! In this session, users are invited to interact directly with the product team and are given exclusive access to an interactive gallery of new concepts. From user interface designers and developers to product managers, our team wants to showcase some exciting new concepts and capture YOUR ideas and feedback on tomorrow’s Propertyware. Conference attendees will have the opportunity to directly influence the Propertyware roadmap and vote for their most desired the feature or improvement. It’s unlike anything we’ve ever done before!

Learning Objectives:

In this session, you will:

  • See new concepts, improvement ideas and features coming to Propertyware – and provide feedback on what’s most important to you.
  • Connect with the new Propertyware team – product, design and engineering and learn about how to partner with the team in exclusive pre-production design sessions & beta sessions.
  • Learn about the Propertyware roadmap and directly influence the priority and sequence of improvements and features.
Read More
Presenters
  • Aaron Brady, RealPage, Inc.
Presenters
  • Aaron Brady, RealPage, Inc.
Details Prerequisite: Currently Use Propertyware Level: Basic to Intermediate Advanced Prep: None CEU: 1.5; CPE: 1.5; Specialized Knowledge and Applications
Thank You
To Our Sponsors

RealPage is a leading provider of property management software solutions for the multifamily, commercial, single-family and vacation rental housing industries. Our solutions enable property owners and managers to increase revenues and reduce operating costs. Our products assist approximately 10,000 customers with managing the operations of over 9.5 million rental housing units and over 200 million square feet of commercial office, retail, industrial and mixed use properties.

Propertyware software is designed to help single-family, low density and small residential property managers operate more efficiently on a daily basis. We provide state-of-the-art online property marketing, management and accounting software for web-based property management.