Sessions

Accounting & Asset Investment Management

Financial Solutions to Run Your Business

Monday, July 17 | 1:30 P.M.-2:45 P.M.

In this session, you will gain the knowledge you need on tools that support your relationships, reporting, and diverse technology unique to your business. Learn about solutions designed specifically for real estate investment firms and asset management professionals. We’ll cover what’s new and what’s coming in the RealPage Financial solutions line—including Property Accounting, Corporate Accounting, Budgeting and Enterprise Accounting.

Learning Objectives:

  • Understand the features of the RealPage Financial Suite
  • Review the Q2 enhancements and how to use them in your business
  • Get a sneak preview of what’s coming in Q3 and beyond
  • Explore the new User Interface for the RealPage Financial Suite

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Alan James, Senior Vice President Investment Management, Accounting and Commercial, RealPage
Dan Newbern, Vice President, RealPage Financial Suite
Christine Bright, Vice President, RealPage Accounting and Budgeting


RealPage Exponential Reporting (Hands-On)

Tuesday, July 18 | 1:30 P.M.-2:45 P.M.

Are you using Excel for financial reporting? Would you like to have direct access to your accounting data from Excel? Experience the benefits of RealPage Exponential Reporting. This hands-on course will provide you with an understanding of this new reporting tool and allow you to assess its capabilities.

Learning Objectives:

  • Understand the features of RealPage Exponential Reporting
  • See how RealPage Exponential Reporting accesses RealPage Accounting Data
  • Learn what data RealPage Exponential Reporting can access
  • Learn how to build a report

Prerequisite: Advanced users of RealPage Accounting Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Dan Newbern, Vice President RealPage Financial Suite
Ed Gray, Director Professional Services – Commercial & Accounting, RealPage
Allan Burke, Accounting Implementation Consultant, RealPage


The Latest in Commercial Property Management and Portfolio Asset Management Solutions

Tuesday, July 18 | 3:00 P.M.-4:15 P.M.

Real estate asset and investment firms deal with a wealth of incoming data every day—which must all be collected, consolidated, analyzed and shared in reports. Without the right tools, this is an error-prone and expensive process. Make sure you have every square foot covered. In this session, we will explore the Next Generation RealPage Financial Suite and introduce a new way of working together. Come see how PAM (Portfolio Asset Management) enables the collection of financial and operating data enabling enhanced collaboration with property management partners.

Learning Objectives:

  • Get an introduction of the new Commercial Property Management System
    • Property Management
    • Integration with RealPage Accounting
    • Commercial Portfolio Management
  • See what’s coming in Commercial Property Management for the rest of 2017

Prerequisite: None Level: Basic Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Alan James, Senior Vice President Investment Management, Accounting and Commercial, RealPage
Kim Maddox, Vice President RealPage Commercial
Perry Levine, Director VAR Development, RealPage


Analytics/Technology

Introducing Data Analytics

Monday, July 17 | 3:15 P.M.-4:30 P.M.

Earlier this year, RealPage announced the coming together of the gold standard in apartment rent comps (Axiometrics) with the gold standard in market research (MPF Research) and the gold standard sales comps and capital trends (Real Capital Analytics) – plus the lease-transaction data and analytics available only from RealPage. Be the first to see how RealPage is bringing together the best of breeds from different areas to create The Source for multifamily data and analytics.

Learning Objectives:

  • Be among the first to see the future of apartment research and analytics
  • Learn how these best-of-breed providers combine to provide you better tools for investing, developing, managing or acquiring apartment assets

Prerequisite: None Level: Basic Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Jay Parsons, Vice President YieldStar, RealPage
Jay Denton, Senior Vice President, Axiometrics, RealPage


Tracking Your Comps

Tuesday, July 18 | 10:30 A.M.-11:45 A.M.

From the apartment industry’s earliest days, keeping tabs on the competition has been a big part of every property manager’s job. From call-arounds to third-party research, nearly everyone tracks comps in some form or another. But this seemingly simple job has become much more convoluted with the advent of daily pricing, complex floor plans, and internet listing services. What can you trust? What are the best methods for tracking comps, and what new tools are coming to speed up and simplify this painful process? How do you use all this data to help manage your properties?

Learning Objectives:

  • Learn best practices from leading property management companies
  • Understand how to decipher between useful data and not-so-useful data
  • Determine what key tools help improve the process of tracking competitors, and how to best use that information in managing your properties successfully

Prerequisite: None Level: Basic Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Jay Parsons, Vice President YieldStar, RealPage
Jay Denton, Senior Vice President Axiometrics, RealPage


Welcome to the Stat-atorium

Tuesday, July 18 | 1:30 P.M.-2:45 P.M.

In this dynamic session, market intelligence experts will report on trends related to occupancy, construction, and rents in some of the nations’ biggest markets. Following the presentation, attendees will participate in round table discussions by vertical, facilitated by leaders in each space. Participate in an open forum where you quiz these industry leaders on the ins and outs of the today’s apartment market environment and receive personalized insights. Join us for an in-depth session customized to fit your apartment market interests.

Learning Objectives:

  • Gain valuable insights into specific markets
  • Discover how to use cutting-edge data to forecast behavior
  • Leverage market intelligence strategically and tactically

Prerequisite: None Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Greg Willett, RealPage Chief Economist
Jay Parsons, Vice President Yieldstar, RealPage
Jay Denton, Senior Vice President Axiometrics, RealPage


A Global Perspective and the Art of Lead Scoring

Tuesday, July 18 | 3:00 P.M.-4:15 P.M.

Marketing effectiveness in multifamily is often judged by the number of leads generated by a property or portfolio, but quantity doesn’t equal quality. In this session, you will learn how to reach the right residents by uncovering your highest performing lead sources, your market and your brand. Our die-hard data scientists will dig into the details of lead scoring and tie them to NOI, revenue management, and business intelligence. Get ready to optimize your occupancy strategy and empower your leasing teams.

Learning Objectives:

  • Understand scoring models, tactics and measurement tips to transform your business
  • Get a high-level overview of lead scoring for the rental industry
  • Uncover opportunity and pinpoint efficiencies that drive asset value

Prerequisite: None Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Rich Hughes, Senior Vice President Asset Optimization, RealPage
Keith Dunkin, Senior Vice President YieldStar and Business Intelligence, RealPage


Asset Optimization

Asset Optimization Town Hall

Monday, July 17 | 10:45 A.M.-12:00 P.M.

Announcing major acquisitions in 2017, RealPage has cast an exciting new vision for the asset optimization industry. In this session, a panel of RealPage leaders will share what’s on the roadmap and answer questions. Explore new opportunities for your business following the acquisitions, and get information on how our products will be integrated.

Learning Objectives:

  • Gain insights into the new developments of the RealPage Asset Optimization suite
  • Get answers to your top asset optimization product questions
  • Learn about new opportunities related to analytics and revenue management

Prerequisite: None Level: Basic, Intermediate, Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Keith Dunkin, Senior Vice President YieldStar and Business Intelligence, RealPage
Amy Dreyfuss, Vice President YieldStar, RealPage
Jay Parsons, Vice President YieldStar, RealPage


How Multifamily Experts Are Winning with Business Intelligence

Monday, July 17 | 1:30 P.M.-2:45 P.M.

In this engaging panel discussion, multifamily leaders will speak about how they are leveraging business intelligence solutions. We’ll explore how to use data to make more strategic decisions and outperform against competitors. Learn how business intelligence can accelerate profitability through increased revenue and reduced expenses.

Learning Objectives:

  • Gain access to relevant and accurate metrics across your portfolio
  • Understand asset performance internally within your portfolio and externally relative to your submarkets
  • Manage marketing spend more effectively based on insights provided by business intelligence

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Alison Stump, Vice President Business Intelligence, RealPage


The Next Generation of Revenue Management

Monday, July 17 | 1:30 P.M.-2:45 P.M.

For property managers, getting apartment rents right is often a major challenge. But with the right revenue management system, successfully leasing and renewing can be a breeze. In this session, we will provide an introduction to revenue management and the opportunities it represents for your business. Learn how to leverage leading industry solutions to improve your leasing process and maximize revenue.

Learning Objectives:

  • Take the guess work out of determining rent rates and set the right price every time
  • Learn how to use technology to navigate market challenges and factors

Prerequisite: None Level: Basic Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Amy Dreyfuss, Vice President YieldStar, RealPage
David Danish, Vice President YieldStar, RealPage


Benchmarking Performance: How Do You Stack Up?

Monday, July 17 | 3:15 P.M.-4:30 P.M.

How well do you understand your property’s performance? To accurately view how you stack up against the competition, you need access to real-time, dynamic data. Lease transaction benchmarking can provide the insights that so many in the real estate industry have been looking for. In this session, you will get a bird’s-eye view of benchmarks pertaining to rental rates, marketing, leasing performance and market performances. You will also learn how to identify just the right metrics for your business—so you can avoid feeling bogged down by endless data and are better prepared to make key decisions.

Learning Objectives:

  • Learn how industry leaders are leveraging business intelligence and performance benchmarking to drive performance
  • Understand how to measure both internal and market performance and gain visibility into actual revenue
  • Determine key variables to use when evaluating and comparing multifamily properties.

Prerequisite: None Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Thomas Mattera, Industry Principal Vice President, RealPage


Business Intelligence and Benchmarking in Action

Tuesday, July 18 | 1:30 P.M.-2:45 P.M.

In this interactive session, you will get a firsthand view of RealPage Business Intelligence and Benchmarking solutions. We’ll share how these leading industry tools can help you generate the data you need and use it to create actionable business insights. Get empowered to evaluate your property performance and take your business to the next level.

Learning Objectives:

  • Learn best practices and tips for utilizing business intelligence and benchmarking
  • Explore new RealPage product functionality to maximize efficiency and effectiveness across your portfolio
  • Gain the insights you need to identify key business opportunities

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Andrew Bowen, Director Business Development- Asset Optimization, RealPage
Alison Stump, Vice President Business Intelligence, RealPage


Leasing & Marketing

Leasing, Marketing and Operations in Today’s Unsettled Market

Monday, July 17 | 10:45 A.M.-12:00 P.M.

Generation Z is a diverse group of dreamers, change-makers, and digital natives—with buying power of 44 billion and lifestyles unique from their millennial counterparts. In this interactive panel discussion, you will hear how a panel of industry leaders connects with this powerful segment and creates a living experience reflective of their values. We’ll explore how property management companies can tap into areas young renters care about, including but not limited to smart home technology, virtual reality, the sharing economy, and green initiatives.

Learning Objectives:

  • Learn how to capture and keep the attention of Gen Z renters online and offline
  • Discover how to leverage visualization technology for renovations and lease up
  • Explore home technology trends, from keyless home entry to wi-fi thermostats

Prerequisite: None Level: Basic, Intermediate & Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Andrew Blount, Group Vice President Consumer Solutions, RealPage


How a Prospect Finds Their Next Home

Monday, July 17 | 1:30 P.M.-2:45 P.M.

Great apartment marketing involves creating a clear vision for prospects of what life could be like in your community. A completely new renter experience is emerging in multifamily—one that inspires renters to see properties as not just a combination of walls and doors, but a place where their stories will unfold. In this session, we will explore how new technology is empowering industry leaders to redefine the future of renting and appeal to prospects in innovative and authentic ways.

Learning Objectives:

  • Explore the role of mobile technology during the leasing process and how to leverage it to connect with prospects
  • Understand how to craft a compelling story around your community for prospective renters
  • Learn how to modernize the renter experience to attract residents and sign more leases
  • Gain a view of the future of through your online leasing technology suite

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Brock MacLean, Senior Vice President New Business Development, RealPage
John Gorman, Vice President Websites, RealPage


Innovating the Future in Multifamily and Beyond

Monday, July 17 | 3:15 P.M.-4:30 P.M.

Discover how savvy apartment professionals are transforming renewals, and leasing and marketing into a revenue-producing machine. This session will feature a panel of leaders from both the technology and multifamily sectors, who will speak about the new innovations your business should incorporate into your strategy today. We’ll explore case studies from property management companies leveraging cutting-edge trends in creative ways.

Learning Objectives:

  • Learn how to transform leasing into a fully digital, personalized experience
  • Understand how to streamline your leasing process to save staff time and free up resources for customer service
  • Provide an A to Z experience for prospects—including applications, screening, and payments—all from their mobile device

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Brock MacLean, Senior Vice President New Business Development, RealPage


Leads, Leasing, and Living

Tuesday, July 18 | 10:30 A.M.-11:45 A.M.

Follow the journey of a real resident from the time they decide to move to the real living experience. This documentary-style session follows a recent grad relocating across the country for their first job. We’ll share their experience from the path of leasing to move-in and everyday living. Learn what renters are looking for during the leasing process, and how property management companies can create an ideal experience. Explore the components of a C.A.R.E. experience (Capture, Act, Retain and Excite).

Learning Objectives:

  • Capture – Understand the best methods for capturing the attention of a prospective resident
  • Action – Learn how to motivate prospects to take the next step after you have captured their attention
  • Retain and Excite – Create a strong sense of community, provide a positive living experience and increase resident retention

Prerequisite: None Level: Basic Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): JP Gaconnier, Senior Director Product-Consumer Services, RealPage
Caleb Winn, Senior Director Leads and Leasing Product Management, RealPage


How Your Online Reputation Impacts Your Bottom Line

Tuesday, July 18 | 1:30 P.M.-2:45 P.M.

Discover how leading corporations deal with daily reputation management—the good, the bad, and the in between. A panel of experts from leading corporations who will share creative ways to both address negative online reviews and solicit positive ones. You will also learn how to be proactive about resident feedback before it hits your social media wall.

Learning Objectives:

  • Learn how to amplify your brand message through social media and online review sites
  • Understand the ROI of reviews for your property management company
  • Explore best practices for responding to positive and negative reviews

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Kimberly Lang, Senior Vice President Consumer Solutions, RealPage


How To Balance Your Marketing Strategy

Tuesday, July 18 | 3:00 P.M.-4:15 P.M.

It’s difficult to prioritize tasks that go toward your businesses’ long-term success. Oftentimes marketing projects take a back seat as your inbox gets full, meetings stack up, and the hours in the day slip away. How do you find the balance? What if you could find a way to streamline some of the time-consuming marketing tasks and give yourself a better look into how your portfolio is performing? What if you could go to sleep at night knowing your website is working for rather than against you? In this session, we’ll show you how Marketing Analytics can help you quickly and easily look into how your marketing efforts are performing. Learn whether you need to change your behavior relative to your marketing plan, saving time and improving efficiencies while removing the manual aspects out of drilling down to site performance.

Learning Objectives:

  • Learn how to review your portfolio of properties and see how well they are working from a marketing standpoint
  • Learn how to gauge your website’s effectiveness
  • Understand how your properties are performing relative to other properties in your portfolio and relative to the properties in your metro
  • Dig into the primary metrics you want to know about your website performance, from visitors and lead conversion to bounce rate and time on site

Prerequisite: None Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Matt Stevenson, Senior Director Leads and Leasing Product Management, RealPage
Tony Joe Neal, Product Advocate Leads and Leasing Product Management, RealPage
John Gorman, Vice President Websites, RealPage


Build-a-Site Workshop: Designing a Theme (Hands-On)

Tuesday, July 18 | 3:00 P.M.-4:15 P.M.

Take a dive into how design shapes our interactions with technology and the world through your RealPage website. How we approach each element of your webpage design is crucial to its success. How do you break through to find a good design—one that works for your property and its users? Whether on mobile or desktop, it is imperative to explore the right design for your website that works seamlessly across every screen. In this RSVP-only session, you’ll explore and learn how to expand the capabilities of your RealPage website(s). Be ready to roll up your sleeves and create a unique website theme with us! Those who attend will directly influence the next new RealPage website theme, which will be available following RealWorld and offered free ONLY to those who attend this session.

Learning Objectives:

  • Learn what design elements are best to use on a webpage
  • Build a new website design that will influence the next new website theme offered by RealPage
  • Understand the elements of good web design, including usability, look, and calls to action

This session is best suited to design-curious and focused users who already have RealPage websites as part of their software package. As there are a limited number of seats, sign up now with your registration.

Prerequisite: Users who have RealPage websites Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Tyler Koenig, Product Manager, RealPage
Matt Sands, Senior Digital Designer, RealPage
John Gorman, Vice President Websites, RealPage
Matt Stevenson, Senior Director Leads and Leasing Product Management, RealPage


Property Management

What’s Next in Utility Management?

Monday, July 17 | 10:45 A.M.-12:00 P.M.

How will new changes in utility management impact the multifamily market? In this session, we will explore the macro trends of industry consolidation and technology’s rapidly expanding capabilities. Learn how your company can stay competitive and save money, time and effort in a rapidly changing energy environment.

Learning Objectives:

  • Learn new strategies for reducing utility billing costs and increasing conservation
  • Gain access to key, real-time information to make more informed decisions
  • Understand the new resources and opportunities available through the deep integration of NWP and Velocity

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Jason Lindwall, Senior Vice President Property Management Solutions, RealPage


RealPage Budgeting – Hit a Home Run: Your Budgeting Season Game Plan (Hands-On)

Monday, July 17 | 10:45 A.M.-12:00 P.M.

Like spring training is to baseball, budgeting has its own pre-season. Explore how your company can get ahead before budgeting season hits. Learn the best techniques and methodologies to automate the budgeting lifecycle and new tools and features to increase speed and accuracy during budgeting season.

Learning Objectives:

  • Learn to set up budgets and prepare in advance for budget season
  • Explore updates in RealPage Budgeting built for your business
  • Drive workforce efficiency and collaboration across the organization in budget preparation, forecasting and variance analysis through technology

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Christine Bright, Vice President Accounting and Budgeting, RealPage


A New Hope: Secret Plans to Social Media Success

Monday, July 17 | 1:30 P.M.-2:45 P.M.

Creating an authentic connection between your brand and people is paramount to building trust and retaining residents. In this session, we’ll provide ideas on how to brand your assets individually, while examining pain points like: I don’t have the budget; As an owner, I’m terrified of legalities; I don’t have the knowledge to execute; Oh, I don’t have the team to implement. Russ Webb provides lively commentary around answers to these questions, and what it means to insert people into the brand experience to build trust using rich content, as well as community-level engagement via social.

Learning Objectives:

  • Overcome traditional barriers to entry in establishing a social media presence
  • Provide rich content for residents and prospects
  • Learn how to brand your assets in social media

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Russ Webb, Vice President, Georgia Apartment Association


OneSite Property Management-Advanced (Hands-On)

Monday, July 17 | 3:15 P.M.-4:30 P.M.

Back by popular demand, top experts provide you with answers to the most frequently asked OneSite Leasing & Rents questions received by our support team! Jump into a full hands-on how-to session to learn workflow tips and tricks to keep your sites running smoothly. We’ll review a host of tasks, including: moving applicants to the waitlist, canceling applicants and deleting contacts; closing bank deposits, viewing running totals; managing household lease information; moving into a skipped unit; back-dating move in/move outs and undoing move outs.

Learning Objectives:

  • Hear the most popular questions received by RealPage Product Support, and the answers to those questions with hands-on guidance
  • Learn step-by-step processes for managing the not-so-often things that happen on site, like skips, back-dating, and transfers
  • Receive bonus information about things the system can do that are totally awesome

Prerequisite: Advanced users of OneSite Property Management Software Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Lance Ivy, Customer Service Manager, RealPage
Susan Cook, Business Analyst OneSite, RealPage


Utility Management Health Check

Tuesday, July 18 | 10:30 A.M.-11:45 A.M.

Utility management is one of the biggest expenses in multifamily—but too many properties still consider these costs merely a fact of life rather than something that can be controlled and mitigated. How can you optimize recovery, reduce utility consumption and increase NOI? In this session, you’ll see how the latest utility management capabilities enable you to elevate your program’s performance.

Learning Objectives:

  • Explore technology that allows companies to uncover trends and instantly view utility alerts
  • Understand how to gain visibility into implementations and reduce initial billing times
  • Learn how to keep track of meter health, initiate maintenance requests, and facilitate a quick billing approval process

Prerequisite: None Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Amye Baker, Vice President and General Manager, RealPage Utility Management


Redefine Your Employee Training with EasyLMS

Tuesday, July 18 | 10:30 A.M.-11:45 A.M.

The power to take employee learning to the next level is right at your fingertips. In this session, you will see how easy it is to manage employee learning through the EasyLMS (learning management system). Learn how to deploy training that is engaging, mobile and tailor-made for short attention spans. Gain the insights you need to maximize the value of your greatest asset—your employees.

Learning Objectives:

  • Explore how EasyLMS provides 360’ visibility into employee learning activities
  • Discuss how RealPage makes learning easy through active engagement and motivational
  • mechanics
  • Learn how to easily develop custom content and provide tailored training to your employees

Prerequisite: None Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Katie McCaslin, Senior Director Product Learning Solutions, RealPage


Power in Numbers: The Ins and Outs of a Group Purchasing Organization

Tuesday, July 18 | 1:30 P.M.-2:45 P.M.

Whether you have 5 or 5,000 units, joining a group purchasing organization (GPO) is a quick and simple way to boost your bottom line. In this interactive panel discussion, executives from leading property management companies will share how to buy the right item, at the right price, from the right vendor. Learn practical ways a GPO can help your business experience cost savings, ensure compliance and more.

Learning Objectives:

  • Understand what a group purchasing organization is and the benefits it presents
  • Learn how to quickly and easily boost your bottom line
  • Easily leverage group purchasing regardless of your size or platform
  • Gain purchasing power and enhance existing contracts

Prerequisite: None Level: Basic Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Dana Castelvecchi, Vice President Vendor Solutions, RealPage


A Crash Course in Spend Management Compliance

Tuesday, July 18 | 1:30 P.M.-2:45 P.M.

When it comes to spend management, the cost of damages resulting from non-compliance can be devastating. Is your business at risk? In this engaging panel discussion, multifamily industry leaders will share how they have successfully implemented and maintained an integrated spend management solution. Attendees will come away with an understanding of how to protect profitability and increase efficiency using new innovations in technology.

Learning Objectives:

  • Understand key areas for compliance how they impact your business
  • Identify and empower staff members to monitor compliance through reporting
  • Determine the appropriate times to measure compliance and when to add new compliance measures
  • Improve processes to support organic spend management compliance
  • Obtain buy-in and encourage participation from all levels of your organization

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Sara Jones, Vice President Spend Management, RealPage
Rob Mitchell, Industry Principal, OpsSolutions RealPage


RealPage Budgeting – The Next Generation of Budgeting

Monday, July 17 | 3:15 P.M.-4:30 P.M.

Come see the latest version of RealPage Budgeting and see how budget season will never be the same again. You will be able to witness how centralized setup and management of budgets, forecasts and proforma reduce time spent in preparation, increase accuracy, and allow for an easier review process. Stay on track all year with forecasts that quickly provide visibility to trending, performance and possible obstacles in meeting performance goals.

Learning Objectives:

  • Learn how to increase efficiency and reduce errors during the budgeting process
  • Gain access to the information you need to make more strategic budgeting decisions
  • Get a clear view of budget performance throughout the year

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Christine Bright, Vice President Accounting and Budgeting, RealPage


At Your Service: How IoT and Mobilizing Your Facilities and Site Teams Drives Resident Satisfaction

Tuesday, July 18 | 3:00 P.M.-4:15 P.M.

With service and amenities being among the biggest reasons for renewals, it’s key to master your maintenance processes and understand what your residents want. In this session, we’ll share how the connectivity and innovation of the Internet of Things (IOT) is revolutionizing maintenance and overall property amenities. Learn how your company can maximize efficiency and information-sharing between the field and back-office. Get ready to streamline data, reduce paperwork, master inspections and optimize your maintenance processes. Additionally, you will hear how the IoT space is adding new types of amenities that residents want and why they are game changers.

Learning Objectives:

  • See new developments around IoT and how everyday products are evolving
  • Standardize and improve communication with residents for service requests and inspections
  • Use mobile technology to track, order and replace inventory while on site
  • Explore existing facilities solutions and see what’s on the roadmap moving forward

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Jason Lindwall, Senior Vice President Property Management Solutions, RealPage
Bob Ishikawa, Product Manager, RealPage


Affordable

Affordable Industry Update

Monday, July 17 | 10:45 A.M.-12:00 P.M.

A RealWorld favorite, come hear industry experts discuss the current landscape of the affordable housing industry and regulatory changes in HUD, LIHTC, Public Housing and Rural Housing, as well as other developments and upcoming trends.

Learning Objectives:

  • Learn about relevant changes related to Compliance, Fair Housing and Occupancy across subsidy programs
  • Stay updated on upcoming changes that will impact your day-to-day operations
  • Leave prepared to make all needed changes to your operations to minimize your compliance risks across your portfolio

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Gustavo Sapiurka, Senior Vice President OneSite Enterprise Solutions, RealPage
Greg Proctor, Industry Principal Vice President, RealPage


OneSite Leasing & Rents: Affordable – Advanced Settings (Hands-On)

Monday, July 17 | 1:30 P.M.-2:45 P.M.

Advanced users of OneSite Affordable will explore the various set-up options that are common to multiple affordable programs, as well as a few select program specific options. Topics will include several Affordable and Tax Credits settings and custom fields, affordable rent schedule options, alternate workflow, screening, certification, and lease renewal processing, automated tasks, and several transaction settings.

Learning Objectives:

  • Learn about various set-up options that are common to affordable properties, as well as a few select program-specific options
  • Discover how these settings impact daily use of OneSite Leasing & Rents Affordable

Prerequisite: Advanced users of OneSite Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Gaye Williamson, Senior Business Analyst, RealPage
Greg Day, Business Analyst, RealPage
Susan Canty, Director OneSite Affordable, RealPage


OneSite Leasing & Rents: Affordable (HUD) – TRACS 2.0.3.A Overview/Business & Regulatory Impact

Monday, July 17 | 3:15 P.M.-4:30 P.M.
Tuesday, July 18 | 3:00 P.M.-4:15 P.M.

We will provide a high level overview of TRACS 2.0.3.A, the changes included in it, the current implementation timeline, and how this update could impact your business. For your convenience, we are offering this session twice during RealWorld!

Learning Objective:

  • Identify and understand the changes related to TRACS 2.0.3.A that are going into effect later this year

Prerequisite: Advanced users of OneSite Affordable Level: Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Greg Day, Business Analyst, RealPage
Susan Canty, Director OneSite Affordable, RealPage
Gaye Williamson, Senior Business Analyst, RealPage


OneSite Leasing & Rents: Affordable – Stump the Experts

Tuesday, July 18 | 10:30 A.M.-11:45 A.M.

Participate in an open forum and ask your questions to a panel of industry and product experts, as well as your peers as they recommend solutions, best practices, and/or tips and tricks for making the most of OneSite Affordable. You can submit your questions in advance by emailing us, or bring them to the session.

Learning Objective:

  • Get a better understanding of solutions to common product or industry challenges that you and your peers may be facing

Prerequisite: Onesite Leasing & Rents Affordable users Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Susan Canty, Director OneSite Affordable, RealPage
Gaye Williamson, Senior Business Analyst, RealPage
Gustavo Sapiurka, Senior Vice President OneSite Enterprise Solutions, RealPage

Attendees: Greg Day, Business Analyst RealPage
Greg Proctor, Business Development Windsor Compliance, RealPage
Heidi Miller, Senior Solution Consultant, RealPage
Juan Pile, Senior Solution Consultant, RealPage
Clay Hanna, Director, RealPage
Katie McCaslin, Senior Director Product Learning Solutions, RealPage


Resident Services

Online Payments: Expertise That Pays Off

Monday, July 17 | 10:45 A.M.-12:00 P.M.

Once considered a convenience, online payments have become an integral part of the resident lifecycle. Is your property keeping up? In this session, we’ll discuss how to serve customers in the digital age—while navigating common payments hurdles and eliminating the associated costs from your bottom line. Explore rent payment methods like ACH, eMoney orders and credit and debit cards and see how you can drive online payment adoption at your communities.

Learning Objectives:

  • Discover the benefits and downfalls of payment options that are available
  • Dispel common myths around payments and how to increase resident adoption
  • Prepare for transition and protect your property from risk
  • Discuss technological advances and see where online payments sync with behavioral trends

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Matt Davis, Senior Vice President Payments, RealPage


Mitigating Risk and Exposure in Today’s Changing Renter Landscape

Monday, July 17 | 1:30 P.M.-2:45 P.M.

Increased demand for apartments and higher rents signal a healthy multifamily industry but affordability and other issues that may lead to bad debt, evictions and unwanted liability can ruin the bottom line. There is also added risk from the 60% of renters that do not have a renters insurance policy. Finding the right balance of quality residents while minimizing risk and exposure with limited impact to leasing agents and consumers is a growing concern in today’s changing multifamily landscape. Hear how leading apartment operators are making risk mitigation easier by pairing an effective screening solution to secure the right residents with renters insurance to protect those residents, and their assets. Industry experts will exchange ideas on how leasing agents can successfully navigate day-to-day issues and get the most from screening and renters insurance tools.

Learning Objectives:

  • Discover how the right screening and insurance solutions help some of the largest multifamily housing providers in the country mitigate risk and exposure
  • Learn best practices at the site level to get the most out of LeasingDesk screening and renters insurance products to mitigate risk for the property and its residents

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Jay Stolz, Industry Principal LeasingDesk Insurance, RealPage
Mark Wilkinson, Industry Principal LeasingDesk Screening, RealPage
Ian McIntosh, Industry Principal LeasingDesk Insurance, RealPage
Ed Wolff, President LeasingDesk Renters Insurance and Screening, RealPage
Chris Beshirs, Senior Manager LeasingDesk, RealPage
Cecilia McAfee, Senior Manager LeasingDesk, RealPage


Stop Going with the Flo: Renters Insurance is More Than Ducks, Lizards and Khaki Pants

Tuesday, July 18 | 10:30 A.M.-11:45 A.M.

Renters Insurance competes in a category with some of the biggest and best advertisers in the world. Competition is stiff. Billions of dollars are spent each year building competitors’ brands and awareness of product. You’ve seen these advertisers on the Grammys, Super Bowl, and nearly everywhere from GEICO, State Farm, Progressive and Farmers Insurance. Whenever leasing agents or consumers consider “Renters Insurance,” they are immediately thinking about messages they’ve heard on TV: “bundle and save,” “trusted provider,” and “15 minutes or less.” Get ready to thwart big-name recognition, and learn how to maximize renters insurance adoption at your communities by leveraging leasing consultants as your primary experts and identifying customer touchpoints.

Learning Objectives

  • Weigh the advantages of eRenterPlan over big competitors
  • Help deliver “winning” messages to the renter
  • Reinforce the messages when the renter uses their phone or desktop to buy
  • Drive the sale
  • Create one message across all touchpoints
  • Maximize site-level promotion from leasing agent to renter

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Ed Wolff, President LeasingDesk Renters Insurance and Screening, RealPage


Make the Connection: Offering Unified Communications Through a Contact Center

Tuesday, July 18 | 3:00 P.M.-4:15 P.M.

Learn how the the RealPage Contact Center delivers the right message, at the right time, on the right channel 24 x 7 using our multi-channel and unified communications solutions. We respond in a quick and effective manner across channels bringing technology and human connections together to produce exceptional prospect or resident experiences. We capture every interaction, across all channels, to create an experience that exceeds expectations resulting in brand loyalty. We understand that that when everything is connected, how we connect is everything. We go beyond the transaction to deepen customer engagement by enhancing the leads, leases and living experience.

Learning Objectives

  • Learn how deliver the maximum leads, leases and renewals by deploying a unified communications solution
  • Optimize your work force by using the RealPage Contact Center to support prospect and resident needs
  • Gain better insight into how to meet prospects and residents where and how they want to communicate

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): JoAnna Lloyd, Senior Director Product Operations, RealPage


Senior Market

What Could Possibly Go Wrong? What to Do When Your Next Incident Occurs

Monday, July 17 | 3:15 P.M.-4:30 P.M.

When a reportable event like a fall or injury happens at a senior living community, every second counts. It’s vital for the community to act fast to get emergency help, accurately create a record of the incident, and then follow up in a timely manner. In this session, attendees will learn how to integrate technology and automation during the incident reporting process to respond to emergencies, document events, and reduce the frequency and likelihood of incidents.

Learning Objectives:

  • Learn how technology and automation can increase incident reporting accuracy
  • Get time-saving tips to use when filing a report
  • Understand how to use data to more effectively manage risk

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Patrice Danaher, Director, Product Management, RealPage Senior Living


Senior Living Trends and Market Solutions

Tuesday, July 18 | 1:30 P.M.-2:45 P.M.

Highly personalized service and attention are the Gold standard in Senior Living. New innovations are empowering senior living staff give residents and their families the attention they need, while increasing staff efficiency and productivity. In this session, we will discuss trends driving recent changes in the senior market and what’s on the horizon. We will also dive into new solutions your community can embrace, translating to happier residents and more successful staff.

Learning Objectives:

  • Learn how to streamline processes to maximize staff resources
  • Create a dynamic user experience for residents and families online
  • Serve resident needs around the clock, without being on-call
  • Utilize business intelligence, reporting and analytics to make more strategic decisions

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Patrice Danaher, Director, Product Management, RealPage Senior Living
Mark Richards, Senior Product Advocate, RealPage
Gustavo Sapiurka, Senior Vice President OneSite Enterprise Solutions, RealPage
Thomas Mattera, Industry Principal Vice President, RealPage
Jennifer Torigoe, Industry Principal Resident Services, RealPage


Services

Making the Grade: Using Star Reports To Show Internal Measurement Metrics

Monday, July 17 | 10:45 A.M.-12:00 P.M.

How will your company score on your next report card? With brand new Star Reports, PMCs are empowered to benchmark their performance and utilization of RealPage products in a user-friendly, dynamic format. Save untold hours on reporting and gain 24/7 access to real-time data. Quickly identify trends across your portfolio, including key wins and areas for improvement.

Learning Objectives:

  • Discover how to benchmark property performance against each other, competitive submarkets, and national trends
  • Learn how to leverage predictive analytics tools for your business
  • Gain a visual representation of how individual RealPage products impact your asset performance

Prerequisite: None Level: Basic, Intermediate & Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Tim Sicula, Senior Manager Operations, RealPage
Mark Edwards, Senior Vice President Sales Enablement, RealPage
Andrew Blount, Group Vice President Consumer Solutions, RealPage


Doing the Math: A SmartSource Accounting Panel of Experts

Tuesday, July 18 | 10:30 A.M.-11:45 A.M.

How to handle back-office accounting is often a personal decision. As today’s apartment management processes advance with emerging technology, this panel of experts will talk in-depth about their experiences outsourcing accounting, and answer questions like: Are you audit-ready? How do customers influence what solutions we use? Or, what do we do with the capital saved by outsourcing the tactical functions in accounting? This panel will share the process tools and controls that made it possible for them to provide outsourced accounting across their portfolios.

Learning Objectives:

  • Review best practices for document control, testing, interim reconciliations, and more
  • Ensure your property is audit ready and identify barriers to success
  • Get tips for both HUD and market rate properties
  • Understand best practices for process and controls and develop a chaos free month end

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Kim Kowalski, Vice President SmartSource Operations, RealPage


Single Family (Propertyware)

Single Family Industry Update

Monday, July 17 | 10:45 A.M.-12:00 P.M.

Don’t miss this opportunity for valuable face time with the Propertyware leadership team. Come hear valuable updates on the industry and the evolution of the Propertyware product over the last 12 months. All Propertyware Users should plan to attend!

Prerequisite: None Level: Basic Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): James Wagley, Senior Vice President Single Family, RealPage, and Leadership Team


Propertyware Expert 25 – Conversations, Alerts and Emails

Monday, July 17 | 1:30 P.M.-2:00 P.M.

Make sure that you are using all the integrated tools Propertyware provides to effectively communicate with tenants, owners, vendors and your own team. Tracking, auditing and disputes become much easier to handle when all communications are documented (or logged) in Propertyware.

Learning Objectives:

  • Review features, functions and differences between Propertyware’s integrated communication tools: conversations, alerts and emails
  • Understand why properly documenting all interactions is integral to a successful property management business
  • Learn why having all reliable, central location for documenting all interactions is key to resolving customer issues swiftly and easily

Prerequisite: None Level: Beginner Advanced Preparation: None

CEU/CPE: CEU: 0.5; CPE: 0.6; Specialized Knowledge

Presenter(s): Drew Sygit, Royal Rose Properties

You should also attend: Propertyware Expert 25 – Custom Fields, Propertyware Expert 25 – Mail Merge


Increase Revenue with No Additional Doors

Monday, July 17 | 1:30 P.M.-2:45 P.M.

Learn from a panel of your peers from different areas of the country how they have been able to grow their business by increasing revenue with additional services and fees.

Learning Objectives:

  • Learn different ways to increase revenue through additional services and fees
  • Review your current processes and charges
  • Take note of potential missed opportunities

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Betsy Morgan, Berkshire Hathaway Home Services Florida Properties Group
Tiffany Rosenbaum, Rosenbaum Realty

You should also attend: Propertyware Expert 25 – Setting Up Propertyware to Capture Fees


Your Company Website – The Gateway to Growth

Monday, July 17 | 1:30 P.M.-2:45 P.M.

Use your website to drive growth! Whether it’s building your professional image, trying to increase traffic, cultivate an email database, sharing expertise or for selling, there are elements of your website that can be improved to help you attract more owners and tenants. Bring your questions for the pros on what items you can self-provision, information you should understand in order to have productive conversations with your web developer / designer and what areas you should leave for the experts altogether.

Learning Objectives:

  • Learn tips for improving what you already have
  • Review basic Google Analytics (GA) measurements and what they mean
  • Understand how GA can highlight your site’s weak spots and then help determine steps for improvement

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Louis Gouletas, NRS Rentals; John Roberts, RealPage


Propertyware Expert 25 – Custom Fields

Monday, July 17 | 2:15 P.M.-2:45 P.M.

Learn how to customize your Propertyware account in just minutes so you can track and report on almost anything you want, such as birthdays, pet breeds, appliance warranties, and more. In this session, learn from your peers what they have been able to track within Propertyware.

Learning Objectives:

  • Understand why custom fields are a true differentiator for Propertyware
  • Learn where and how to create custom fields within Propertyware
  • Learn how to report and query on custom fields

Prerequisite: None Level: Beginner to Intermediate Advanced Preparation: None

CEU/CPE: CEU: 0.5; CPE: 0.6; Specialized Knowledge

Presenter(s): Brandon Reed, RPM Tidewater

You should also attend: Propertyware Expert 25 – Mail Merge, Propertyware Expert 25 – Conversations, Alerts and Emails


Propertyware Expert 25 – Maximize the Mail Merge

Monday, July 17 | 3:15 P.M.-3:45 P.M.

Make sure that you are using the Mail Merge Editor to its greatest potential and create standardized documents in minutes. With the Mail Merge Editor, create your own communication templates that merge dynamic data into a new standardized document, allow the modification of existing documents and the ability to share them with your team from one central location.

Learning Objectives:

  • Learn how powerful mail merge is, how reduces the time it takes to create documents and how it minimizes risk when you are using standard forms and notices

Prerequisite: None Level: Beginner to Intermediate Advanced Preparation: None

CEU/CPE: CEU: 0.5; CPE: 0.6; Specialized Knowledge

You should also attend: Propertyware Expert 25 – Custom Fields, Propertyware Expert 25 – Conversations, Alerts and Emails


Handling Money for Rental Properties

Monday, July 17 | 3:15 P.M.-4:30 P.M.

In this session, we will take a deep dive into the payments industry to better understand who the players are, what their roles entail and how electronic payments are processed today. Additionally, we’ll cover the laws, regulations and rules around payments and how they impact you and your business.

Learning Objectives:

  • Gain insight into the multiple entities involved with electronic payments and what their roles are as it relates to processing electronic payments
  • Understand rules and regulations around electronic payments processing

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Matt Davis, Senior Vice President Payments, RealPage
James Wagley, Senior Vice President Single Family, RealPage

You should also attend: Propertyware Expert 25 – Why You Should Change to ResidentDirect


Propertyware University

Monday, July 17 | 4:00 P.M.-4:30 P.M.

Whether you are training new or current employees, it is critical that your users are operating the system correctly and consistently for dependable results. Walk through the new online Propertyware University to simplify your training efforts with maximum results.

Learning Objectives:

  • Understand what training options are available in Propertyware University
  • Learn the flexibility that Propertyware University can provide as you ramp up new users
  • Learn how you can track a user’s progress and “true” skill level

Prerequisite: None Level: Beginner Advanced Preparation: None

CEU/CPE: CEU: 0.5; CPE: 0.6; Specialized Knowledge

Presenter(s): Allison Muscat, Senior Manager, RealPage


Propertyware Expert 25 – Setting Up Propertyware to Capture Fees

Tuesday, July 18 | 10:30 A.M.-11:00 A.M.

Propertyware provides many options to set up and track fees. Make sure that your system settings are correct so that you are being consistent and as automated as possible.

Learning Objectives:

  • Learn to configure settings in Propertyware for properly capturing different types of fees and automating related processes with fees included
  • Learn how online portals can help you make money

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 0.5; CPE: 0.6; Specialized Knowledge

You should also attend: Handling Money for Rental Properties, Increase Revenue with No Additional Doors


High Impact Hiring: Build and Retain a Winning Team

Tuesday, July 18 | 10:30 A.M.-11:45 A.M.

In this session learn from your peers how to make high impact hiring decisions, and build and keep teams that will ultimately increase productivity and effectiveness of your property management business.

Learning Objectives:

  • Learn different techniques for recruiting and vetting potential employees
  • Gain tips on interviewing and career planning advice for new employees
  • Learn what performance coaching is and how it can help you build a winning team and culture

Prerequisite: None Level: Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Douglas Skipworth, CrestCore Realty
Brian Birdy, Property Management Inc.
Elaine Johnson, Senior Director Human Resources, RealPage

You should also attend: Propertyware Expert 25 – Exempt versus Nonexempt Employees or Propertyware Expert 25 – Managing Difficult People


Performance Metrics – Part 1: Review Your Performance to Deliver Results (Hands-On)

Tuesday, July 18 | 10:30 A.M.-11:45 A.M.

In the first part of this two-part session, review business processes for two of four primary areas of your business operation: accounting and marketing. Then, they will highlight data points you need to understand for measuring profitability and lead conversions or brand awareness.

Session leaders will show you how to run these reports, extract the relevant data, and then how to best use the data once it has been revealed. You will be challenged to think about what decisions exist based on those insights and what steps should be taken next for the best outcome.

Please Note: Bring your own device to participate in hands-on exercises.

Learning Objectives:

  • Learn key data points for accounting in order to measure profitability
  • Understand how lead conversions or brand awareness help determine if marketing efforts are successful or if they need to be fine-tuned to meet goals
  • Learn how to set up and run these reports and the correct way to extract and interpret the relevant data into decision paths

Prerequisite: None Level: Intermediate to Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Jason Evanchak, Realty Corner/PMI Nevada
Jake Beeson, Beehive Properties

You should also attend: Performance Metrics – Part 2: Review Your Performance to Deliver Results


Propertyware Expert 25 – Managing Difficult People

Tuesday, July 18 | 1:30 P.M.-2:00 P.M.

Whether it’s a tenant, an owner or an employee, difficult people can be disruptive to your team and your business. No matter the situation, there are always unspoken cues which can be identified and simple techniques easily implemented for proactively diffusing potentially negative situations.

Learning Objectives:

  • Learn simple tips for conflict resolution
  • Learn how to listen for word tracks or observe behavioral cues that trigger “red flags”

Prerequisite: None Level: Beginner to Intermediate Advanced Preparation: None

CEU/CPE: CEU: 0.5; CPE: 0.6; Specialized Knowledge

Presenter(s): Kathy Gaspari, Berkshire Hathaway Home Services Florida Properties Group

You should also attend: High Impact Hiring: Build and Retain a Winning Team


Turnovers: How Much Do They Really Cost?

Tuesday, July 18 | 1:30 P.M.-2:45 P.M.

When it comes to renewing a lease versus turning over a property, there are a number of factors you need to weigh. Lost rent payments aren’t the only costs involved. In this session, we will take a deep dive into the turnover process to reveal how much they really cost you, the owner and the tenant.

Learning Objectives:

  • Review “hidden” costs in turnovers such as marketing fees, rental applications, repair/clean up, tenant processing time, man hours spent coordinating / showing the property.
  • Learn why rental history matters
  • Learn how to evaluate the value of keeping the tenant vs prolonging the inevitable

Prerequisite: None Level: Beginner to Intermediate Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Deb Newell, Real-Time Leasing, Inc.
Ben Trombly, CrestCore Realty

You should also attend: Propertyware Expert 25 – Using Inspections through the Life Cycle of the Property


Performance Metrics – Part 2: Review Your Performance to Deliver Results (Hands-On)

Tuesday, July 18 | 1:30 P.M.-2:45 P.M.

In the second part of this two-part session, review business processes for the remaining two primary areas of your business operation: maintenance and property management. Then, they will highlight data points you need to understand for measuring profitability and lead conversions or brand awareness.

Session leaders will show you how to run these reports, extract the relevant data, and then how to best use the data once it has been revealed. You will be challenged to think about what decisions exist based on those insights and what steps should be taken next for the best outcome.

Please Note: Bring your own device to participate in hands-on exercises.

Learning Objectives:

  • Learn key data points for maintenance in order to measure profitability and productivity
  • Understand how property management processes can be measured to determine what processes need improvement for maximum productivity
  • Learn how to set up and run these reports, the correct way to extract the data then interpret the relevant data into decision paths

Prerequisite: None Level: Intermediate to Advanced Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Jason Evanchak, Realty Corner / PMI Nevada
Jake Beeson, Beehive Properties

You should also attend: Performance Metrics – Part 1: Review Your Performance to Deliver Results


Propertyware Expert 25 – Why You Should Change to ResidentDirect

Tuesday, July 18 | 2:15 P.M.-2:45 P.M.

If you’re looking for a win/win for you and your tenants, attend this session to learn more about the ResidentDirect payments platform. Give your tenants a few, easy options for paying rent online while reducing your fees. Engage with some of your peers in this quick, 30-minute discussion on what ResidentDirect is and how it can help.

Learning Objectives:

  • Chat with peers to learn how they are using ResidentDirect
  • Learn how ResidentDirect simplifies online payments
  • Learn how to remove the hassles of chargebacks

Prerequisite: None Level: Beginner to Intermediate Advanced Preparation: None

CEU/CPE: CEU: 0.5; CPE: 0.6; Specialized Knowledge

You should also attend: Handling Money for Rental Properties


Propertyware Expert 25 – Performing Inspections Through the Life Cycle of the Asset

Tuesday, July 18 | 3:00 P.M.-3:30 P.M.

Inspections are the key to documenting and tracking the conditions of the assets you manage. Learn about four types of inspections and how to streamline them through the entire lease life cycle to help you minimize potential disputes with tenants and owners.

Learning Objectives:

  • Learn about four inspection types: move-in, routine, drive-by and move-out
  • Understand the tools Propertyware has available for performing inspections
  • Learn how these reports can minimize or resolve disputes

Prerequisite: None Level: Beginner to Intermediate Advanced Preparation: None

CEU/CPE: CEU: 0.5; CPE: 0.6; Specialized Knowledge

Presenter(s): Jody Bailey, Homespot Property Management LLC

You should also attend: Turnovers: How Much Do They Really Cost?


Propertyware Expert 25 – Exempt Versus Non-Exempt Employees?

Tuesday, July 18 | 3:45 P.M.-4:15 P.M.

As employment guidelines change, make sure you understand how to properly classify your team members. In this interactive session, we will review the current federal guidelines in order to help you minimize the risk of any issues with employees or with state labor boards.

Learning Objectives:

  • Learn about the Fair Labor Standards Act (FLSA)
  • Learn what criteria differentiates exempt and non-exempt employees
  • Understand steps you can take so you don’t inadvertently treat a non-exempt employee as an exempt employee

Prerequisite: None Level: Beginner to Intermediate Advanced Preparation: None

CEU/CPE: CEU: 0.5; CPE: 0.6; Specialized Knowledge

Presenter(s): Elaine Johnson, Senior Director Human Resources, RealPage

You should also attend: High Impact Hiring: Build and Retain a Winning Team, Trending Topic: Mergers, Acquisitions and Consolidations


Vacation Rentals (Kigo)

Risks and Rewards of Short-Term Rentals: A Start Guide for Long-Term Property Managers

Monday, July 17 | 10:45 A.M- 12:00 P.M.

The booming short-term rental market is projected to reach $170 billion globally by 2019. This session will provide unique insight into the risks and rewards of adding short-term rental properties to a portfolio. Property managers from the multifamily and single family industries will be empowered to take advantage of new business opportunities and better leverage their assets.

Learning Objectives:

  • Explore the opportunities and challenges of diving into the short-term rental space.
  • See how economic factors and industry trends impact short-term rental growth
  • Learn how the sharing economy is driving the reuse of excess supply
  • Diversify your portfolio and identify new revenue streams

Prerequisite: None Level: Beginner Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Matthew Hoffman, Division Vice President Kigo, RealPage


The State of the Vacation Rental Industry

Monday, July 17 | 1:30 P.M- 2:45 P.M.

What does 2017 hold for the world of travel? This panel will feature leading channel partners, who will speak about the latest vacation rental trends and innovations. Attendees will come away understanding the biggest factors shaping the industry, along with practical ways to stay competitive as the vacation rental space evolves.

Learning Objectives:

  • Gain insights into where the industry is headed and how companies can adopt to recent changes
  • Explore advances in technology and see how they are innovating the market
  • Learn creative ways to drive repeat bookings and guest referrals

Prerequisite: None Level: Beginner Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge


Curating an Exceptional Customer Experience

Monday, July 17 | 3:15 P.M- 4:30 P.M.

How can you provide a highly personalized vacation experience that makes guests want to return—or even tempts them to extend their stay? While technology drives automation, it’s also your secret weapon for customization. This session will educate owners on how to maximize emerging technologies to provide that personal touch. Offer a stay that is unique to each guest’s needs by crafting a custom strategy.

Learning Objectives:

  • Deliver communications that resonate with guests and meet their demands in the digital age.
  • Empower guests to customize their holiday experience through app technology
  • Increase efficiency by allowing guests to sign rental agreements, then store them digitally
  • Drive revenue through value-added services and upsell golden opportunities

Prerequisite: None Level: Beginner Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Matthew Hoffman, Division Vice President Kigo, RealPage


Demystifying Short-Term Rental Channel Management

Tuesday, July 18 | 10:30 A.M- 11:45 A.M.

As a short-term rental property manager, your channel strategy is mission critical. For some managers, listing with portal partners is a bit of a love-hate relationship. In this session, we’ll share how to leverage direct bookings to net more revenue per booking, while taking advantage of the broad marketing reach of listing partners to yield higher demand. Learn about trends and get empowered to make managing your short-term rental properties through various online channels a rewarding experience.

Learning Objectives:

  • Create a strategy that is data-informed, not data-driven
  • Identify the channels that best support your business needs
  • Increase bookings and fill empty dates during midweek and slow seasons

Prerequisite: None Level: Beginner Advanced Preparation: None

CEU/CPE: CEU: 1.25; CPE: 1.5; Specialized Knowledge

Presenter(s): Matt Willis, Vice President Product Development Kigo, RealPage


Subject to change.