RealWorld 2018 will feature educational sessions that span four functional tracks – Renter Engagement, Asset Optimization, Property Management, and Finance. You can also search for sessions by market.

Sessions are listed below, by function and by specialist market. Session times and room locations TBA. For details of our paid pre and post-conference sessions, please click here.

Sessions by Functional Track

This year’s Renter Engagement track will cover all aspects of marketing and resident services. In these sessions industry leaders will showcase innovations that are enabling them to deliver amazing resident experiences.

Featured Sessions

The Renter Engagement roadmap is about to change. Combining two years of innovation investment, On-Site and Rainmaker, we have developed a vision with the power to transform renter engagement for years to come. Come explore the new direction that the industry is taking and experience the benefits of RealPage’s renter engagement strategy at this eye-opening session.

Learning Objectives

  1. Understand RealPage’s vision and roadmap for consumer solutions
  2. Learn how technology is supporting amazing resident experiences

There are two ways to win prospects: the hard way and the easy way. The hard way = you’re the one hunting them down. The easy way = they’re the ones asking for you. In this session, learn how a great website and superior web content will draw prospects to you. You’ll easily attract, capture and convert your prospects to happy residents and reduce your vacancy loss, leaving you with more time to develop your business and live life the “easy” way.

Learning Objectives

  1. Learn how to create a magnetic website
  2. Understand the prospect demographic, what is important to them and how to build a website and SEO strategy around that
  3. Tips and tricks on how your website can create higher conversion rates using engaging content and become a source of referral

Superior, rich content matters. You only have a few moments on your website to win a prospect’s attention and take them on a journey that will persuade them to become your future resident, and it’s only possible using relevant and riveting content. Let the experts show you how to wave the magic wand over stale and overused content so you can take prospects down an unexpectedly interesting detour that will leave them wanting more.

Learning Objectives

  1. Learn what the latest winning content is
  2. See why pictures speak a thousand words but pictures in motion will leave your prospect speechless
  3. Identify the best content options for your assets and learn how to use that content to maximize your ROI

Last year, customer relationship management (CRM) experienced a gravitational shift with the welcome of both Rainmaker ILM and On-Site into the RealPage family, alongside Lead-to-Lease. In this session, we will address the question, “What’s next?” from the perspective of the marketing expert. Join us as we showcase the breadth of new and existing functionality and the exciting possibilities that it brings to your customer journey.

Learning Objectives

  1. Learn the latest developments in lead management, including smart follow-up
  2. Learn how lead-scoring boosts conversions and saves time
  3. Experience the unprecedented insight & control provided by brand new data sources and analytics

Customer preferences are ever-changing, and contact strategy must be first in line to adapt. In this panel, a group of leading operators will share how they transformed the way that they interacted with their residents and prospects with real-life anecdotes and experiences. We will examine the demands of 24/7 multichannel communication, the strategies these operators have employed to address them, and the transformative impact it has had on customer experience.

Learning Objectives

  1. How to use multiple channels of communication to engage and convert prospects
  2. How to optimize multiple contact channels, including voice, chat and text messaging
  3. How to leverage maintenance chat to improve renewal rates

With leasing’s on the rise and prospects asking to fill out leasing applications entirely online, protecting the prospect-property manager relationship has never been more critical. Next-generation CRM tools will use data and analytics to improve lead management for on-site teams through smart rankings of tasks and follow-up actions. See how merging next-generation CRM with revenue management forecasting can make certain that dynamic marketing campaigns are reusing lost leads and prospects, making the leasing process a lot faster and more efficient for the property manager.

Learning Objectives

  1. See how companies are identifying their marketing value-drivers and taking surgical actions to capitalize on them
  2. Learn the benefits of integrated CRM and analytics
  3. Understand lead optimization and re-utilization

Multifamily marketing is sometimes guilty of prioritizing prospects over residents. This is short-sighted for two reasons: more than half of your revenue comes from renewals rather than new leases, and considering that 74% of customers are more likely to convert based on positive reviews, your best marketing strategy is to deliver an amazing resident experience.

In this session, an expert panel will discuss strategies for engaging residents, using technology to streamline communication and create a sense of community for residents. We will address how to get out in front of reviews and how to turn potential negative online reviews into positives, with our reputation management tool, and how this can impact your marketing efforts as well as traffic, conversions, leads and leases to a property.

Learning Objectives

  1. Gain expert insights into reputation management and community engagement
  2. Learn how to engage communities and improve resident experience using Resident Portal
  3. Learn how to be proactive with reviews, boost online reputation and drive marketing outcomes using reputation management

The session will focus on current industry dynamics (including Seattle and West Coast implications), and highlight major innovations in machine learning use, statistical modeling, identity verification, and document validation.

Learning Objectives

  1. Learn industry best practices and regulatory trends
  2. Understand the vision for RealPage Screening and Financial Services integrations

A panel of industry experts will discuss the risks related to handling payments and the role that compliance practices play in reducing exposure to risk. The discussion will focus on payments compliance, the risks inherent to transactions, and how to minimize your business operations risks.

Learning Objectives

  1. Understand the potential risks related to payment processing
  2. Learn how compliance best practices mitigate that risk

In this session we will show how DepositIQ has taken an innovative approach to the common security deposit alternative. We will demonstrate how it improves operators’ ability to balance lower cost move-in options with effective risk mitigation.

Learning Objectives

  1. What are Security Deposit Alternatives?
  2. When/where/why should they be used?
  3. How is DepositIQ different from SureDeposit?

Hear from multiple experts in this interactive client panel, featuring property management leaders. The session will follow a Q&A format, including a demonstration of insurance best practices.

Learning Objectives

  1. Take away helpful hints to improve compliance, penetration, operational efficiency, and ultimately ancillary revenue of RealPage Insurance solutions

This session highlights the resident journey from lead to lease, showing you how to deliver an amazing resident experience to your customers from beginning to end.

Learn how leading student housing companies use innovative contact center technology to communicate with prospects and residents their way—24/7. See how to manage and convert leads, showcase new and exciting developments in CRM and student housing, create and capture with innovative website and content tactics, and retain renters with enhancements to the resident portal and online renewals.

Learning Objectives

  1. Understand how innovative technology supports the renter journey, puts heads on beds and keep them there for years to come
  2. Experience the latest developments and direction of Realpage Student

Innovation is touching the way that we manage our facilities, our people and our spending in ever-more exciting ways. Our Property Management track promises a wealth of examples of how operators are innovating to make their businesses simpler.

Featured Sessions

What if you could manage your facilities business from the palm of your hand? The RealPage Facilities Mobile App streamlines the facilities process for every property manager, helping your techs close service requests faster out in the field without having to run back to the office for paperwork. Learn how users can generate new service requests on the fly, satisfy community managers, and increase resident satisfaction with this sleek, new pocket-size product.

Learning Objectives

  1. Save time and gain efficiencies
  2. Save money
  3. Optimize Facilities Management
  4. Increase resident satisfaction

The future is at your doorstep and we want to be sure you’re there to greet it. Come and experience the future look of OneSite Leasing & Rents Affordable products, where you’ll have a chance to survey what’s available to you now and what’s ahead. Don’t miss this sneak peek of increased usability and common user experience on the Affordable horizon.

Learning Objectives

Attendees will learn how to use the Next generation of OneSite Leasing & Rents Affordable HUD.

We’ve brought together some of Affordable’s top experts to give you a lay of the land and go over new and upcoming regulatory changes in HUD, LIHTC, public housing and rural housing. Join us for a deep dive into future trends and industry developments.

Learning Objectives

Attendees will understand the current Affordable Industry news & trends.

In this session, Affordable experts will provide a high-level overview of TRACS 2.0.3.A, the changes included in it, the current implementation timeline, and expectations of how this update could impact your business.

Learning Objectives

Attendees will learn how TRACS 2.0.3.A, TRACS 2.0.3.B, and HOTMA will impact the sites, both from an affordable business prospective, and from a software prospective.

Don’t pass up another chance to have an intimate and frank conversation with Lanier Hylton, the Director of Office of Program Systems Management at U.S. Department of Housing & Urban Development. This open forum is your chance to ask questions, listen to your peers’ questions, and gain insights directly from HUD leadership. Join us for an engaging and interactive huddle session.

Learning Objectives

Attendees will understand the current Affordable Industry news & trends.

What do a real estate industry expert and renowned attorney skilled in protecting the rights of individuals with disabilities have in common? Insights into protecting your properties from regulatory risk. This eye-opening session uncovers need-to-know facts on ADA, Section 504 of Rehabilitation Act of 1973, and fair housing accessibility laws.

Hear first-hand accounts to help avoid accessibility penalty flags at your properties, and expertise in defending properties from risk, based on Martie’s unique litigation experience negotiating 26 historic settlement agreements and monitoring compliance to ensure access to the courts in Tennessee—a case she took to the U.S. Supreme Court.

Learning Objectives

Attendees will gain a better understanding of the need-to-know facts about ADA, potential compliance pitfalls and risks.

It’s time to bring your toughest, most mind-boggling questions and unleash them on our panel of industry and product experts as well as your peers. See if you can blow their minds while they recommend solutions, best practices, and/or tips and tricks for making the most of OneSite Affordable. Attendees will be able to submit questions through the event app for a chance to win 50% off registration for RealWorld 2019!

Learning Objectives

Attendees will gain a better understanding of solutions to common product or industry issues that you or your peers may be facing.

Is your property covered by multiple funding sources? Can OneSite assist you in qualifying your households against multiple and varying sets of rules? In this session, we’ll take a look at some of the case studies that impacted the certification wizard and review how qualify your households correctly. Don’t miss examples of complex rules and regulations regarding gender, student status, income, income limits and maximum rent, including hold harmless options, rent overrides and the latest changes to OneSite setup for income limits. We’ll review the setup and tracking of annual recertification’s and notices for different program types, and touch upon tax credits and custom fields as time permits.

Learning Objectives

Attendees will learn how to maximize the use of OneSite Leasing & Rents Affordable in the management of their layered subsidy properties.

RealPage Document Management is a revolutionary application that simplifies the way companies handle the full range of documentation across all properties. Through a single-user interface, users have at their fingertips a powerful new search functionality that simplifies the management of critical documents, reduces risk and saves time.

Learning Objectives

You will learn how to use the technology to store and access documents for all areas of your business while controlling user access so you can give view only privileges to investors, auditors and owners. Plus, get the chance to explore the superior search functionality, which helps ensure that you will never lose a document again.

Finding vendors is time-consuming and in many cases, is riskier than property managers realize. This session will help you to ensure that the vendors you’re onboarding are the right ones for your properties based on capabilities and insurance, amongst other things. We will show you how the right vendor credentialing service can help you not only minimize the costs associated with vendor liability risk but also be a full-service solution that manages vendor compliance and ensures they continue to work within your guidelines. Join us for this Huddle Session in mitigating the risks associated with your vendor pool.

Learning Objectives

  1. Defining vendor credentialing requirements
  2. Incorporating flexibility into your program
  3. Avoiding common mistakes
  4. Identifying resources

In order to save while you spend, you must know how to solve the equation of money + risk reduction + time = savings. And to do that, your spend management solution needs to touch multiple components of your business. That includes invoice processing, benchmark metrics, and inventory oversight. In the meantime, you get the purchasing power attached to a compliant vendor base that will allow you to substantially reduce operating expenses and drive purchasing power and control while increasing overall efficiencies. By linking a sound inventory, inspections, and accounting platform, users will gain visibility, financial transparency, and ultimately accountability. Don’t miss the session that can streamline your operations and save you more money on operational expenses!

Learning Objectives

  1. Purchasing efficiency
  2. Purchasing power
  3. Operating efficiencies directly linked to integrations
  4. Full turnkey reporting
  5. Reduce invoice cycle time

The vendor landscape for multifamily operators can be bewildering, with hundreds of vendors of varying capabilities competing for your business.

Vendor Marketplace simplifies this fragmented picture, offering one location and login for all clients. Networking with new and existing vendors is now easily accessible through the Vendor Marketplace. Vendors will love updating their profile for all to see and customers will benefit from reviews, ensuring the right vendor for the job. The Vendor Marketplace allows users to search through an integrated vendor pool that truly defines the attributes of each vendor.

Learning Objectives

  1. How to source vendors for all categories from the largest pool of vendors in the industry
  2. The benefits of networking with vendors, leveraging and engaging with customer feedback

A good learning management program lets you customize training for each member of your staff. A great one gives you full 360 degree view into employee learning activities by providing you with measurable results and actionable data. In this session, we’ll share how complete content coverage, employee performance reviews, and social engagement can transform your learning strategy. Discover how to combat the forgetting curve and simplify learning retention with our newest innovation, Learning Boosters.

Learning Objectives

  1. Explore how EasyLMS provides 360° visibility into employee learning activities
  2. Discuss how RealPage makes learning easy through active engagement and motivational mechanics
  3. Learn how to deliver an actionable and meaningful learning experience that enables you to manager your talent for the long haul

The most important variable driving success on-site is the quality of the people who work on the frontlines. If your on-site staff aren’t engaged and knowledgeable, their performance will be under fire. To win the talent contest, companies must recognize that their employees are their greatest advantage. Learn how training and motivation are your secret weapons to developing and retaining the best talent.

Learning Objectives

  1. Gain the insights you need to maximize the value of your greatest asset—your employees.
  2. Understand how you can continually increase the value of employees with a well-thought-out learning program.
  3. Find out how to transform learning from a haphazard activity into part of your company’s culture.

RealPage Document Management is a revolutionary application that simplifies the way that companies handle the full range of documentation across all properties. Through a single user interface users have at their fingertips powerful new search functionality that simplifies the management of critical documents, reduces risk and saves time.

At this session, experience the future of the senior living industry and learn how to leverage them in your business for the best results – no matter what your business goals are. We’ll walk you through new features and workflows in OneSite Senior Living so that you can discover cutting-edge tools and gain new skills that will solidly enhance your business initiatives.

Learning Objectives

Attendees will learn how to use the Next generation of OneSite Senior Living

Don’t miss the chance to hear from some of the industry’s most innovative experts. Drawing on decades of experience working with some of the largest senior operators in the U.S. our experts will discuss how Senior Living has changed over the years and what it takes to be a successful player in this market space. Doug Fullaway, President and CEO of FourteenPlus, LLC., has become one of the leading experts on finding and financing senior living communities. Interested in entering the Senior Living market? Doug will tell you how.

Learning Objectives

Attendees will learn the current Senior Industry trends and benefit from the insight and experience of a leading investor in the sector.

Understanding the rules and complexities of utility billing is a challenge. In this session, see how to stay in compliance and away from levied fines while using reliable billing options that maximize utility cost recovery.

Learning Objectives

  1. Learn how to avoid common pitfalls like non-disclosure of the utility cost recovery program in the lease
  2. See how non-compliant billing and not maintaining compliance are imperative to staying compliant

What are the essentials of energy management for multifamily companies and how do you ensure you don’t fail? In this session, learn how to leverage utility data to use less energy and pay less for what you use. Don’t miss a chance to hear some of the common challenges that can derail a well-intended energy management program.

Learning Objectives

  1. Discuss energy management essentials, such as taking advantage of competitive energy rates in de-regulated markets, energy conservation projects, utility tax exemptions and benchmarking compliance

The purpose of this session is to demonstrate the newest business area to be updated in the Unity project! Amenity management is becoming heavily used as a way to maximize revenue potential, and many products utilize amenities differently, creating overlapping work processes for clients with no way to easily manage amenity evaluations and updates across their portfolio. This session will be a live demo of current vs. new workflows, along with information on implementation plans.

The session will also include recommendations for utilizing Marketing Center, websites, and ILS for a 360-degree amenity management plan. Recommendations for reviewing current images on propertyphotos.com and ordering a photographer to shoot your property will also be included in the discussion.

Learning Objectives

  1. Witness the new Unified Amenity management UI and see how easy it will be to use
  2. Learn amenity management best practices with marketing solutions to increase income
  3. Gain an understanding of how the new Amenity Management will help them manage amenities and amenity revenue in a much more efficient manner
  4. Learn how to market their amenities for the most value using Marketing Center, websites, ILS

RealPage’s OneSite Student solution got a big upgrade in 2018, making it simpler than ever to keep your Student housing properties in motion. In addition to its brand new, browser-agnostic look and feel, learn how new enhancements like the drag and drop unit assignment feature, and bulk functions streamline property operations for Student Housing.

Learning Objectives

  1. Learn the latest innovations in OneSite student
  2. See how OneSite can simplify your business

Asset Optimization is always a hot topic at RealWorld – after the 2017 acquisitions of Axiometrics and Rainmaker LRO we are excited to present a major expansion to our Revenue Management, Business Intelligence and Data Analytics program at this year’s show.

Featured Sessions

2017 was a big year for multifamily asset optimization: RealPage’s acquisitions of Rainmaker LRO and Axiometrics, along with the explosive growth of business intelligence, have positioned asset optimization at a critical juncture in history for success. Join us as we present RealPage’s vision for the industry and the unique role you can play in it.

Learning Objectives

  1. Understand RealPage’s vision and roadmap for consumer solutions
  2. Learn how technology is simplifying previously complex decisions and boosting NOI

Data has never been more abundant than it is today, and smart operators are finding shortcuts to success through innovative tools that simplify analytics. Hear from industry experts on the benefits of using a data-driven culture to bring portfolio performances way up using business intelligence and benchmarking.

This session is oriented to existing clients and those considering BI.

Learning Objectives

  1. Gain perspective from an esteemed panel of industry experts about the latest trends in multifamily BI
  2. Learn how benchmarking is being adopted, and other tips for orienting your business to be a data driven company

Multifamily financial benchmarking has finally arrived! Join us to learn how to benchmark performance against competitors on metrics like revenue, expense, NOI and Capex, and get detailed insights on expense categories like payroll, marketing, utilities and maintenance.

Learning Objectives

  1. Learn why knowing your score is important
  2. See how to evaluate whether your marketing strategy is working or not
  3. Understand how your revenue compares with competitors’ revenue

Don’t miss the opportunity to hear about the outstanding new product release of the year – Underwriting Analytics. Owners, asset managers, operators and research associates alike can hear how this tool has the capability to evaluate more deals with greater precision than ever before, assessing investment opportunities in seconds.

Learning Objectives

  1. See how to customize rent and sales comps
  2. Learn to configure supply assumptions
  3. Check out why the localized property forecast is better

Not all data is created equal. RealPage clients must sift through a seemingly endless stream of sources to find industry gold. In this session, RealPage experts will show you how to save time by using superior strategies to collect and report comprehensive market data. Get ready to put your market knowledge to work on existing portfolios, investment deals and future development work after this session.

Learning Objectives

  1. Obtain a detailed collection methodology of the RealPage Data Analytics platform
  2. See how this data is put to work by a diverse client base of owners, investors, operators, and others

Clients have the right to decide what they want — particularly when it comes to best-of-breed point solutions. In this session, discover the cutting-edge Integration Marketplace in which clients can subscribe to the integration partners they choose, access documentation and request new vendors in a simple and innovative format. More than ever before, integration has never been easier.

Learning Objectives

  1. See how to access the new Integration Marketplace
  2. Get benefits for our integration partners
  3. Check out vendor capabilities through our new developer portal

The white-hot success of early-cycle apartment sector performances has not been matched by the cooling of today’s levels, which are more typical of the long-term norm. The question is: which metros, neighborhoods and product segments are more likely to thrive, and which of them are looking at big challenges ahead? As the operational and investment environment moves into late-cycle stabilization, and perhaps even more cooling, this is a session you won’t want to miss.

Learning Objectives

  1. Make informed decisions on your near-term investment and operational strategies
  2. Identify hot-button issues by product niche, such as luxury product, middle-tier communities and workforce housing

How can you tell who your future renters are? Find out who’s behind the coming demand. In this session, we’ll provide economic performance trends, alternative housing options and demographics like age, income and housing preferences, so you can determine the industry potential, the risks involved, and whether capital investment flows make sense in light of the U.S. apartment market’s various strengths and weaknesses.

Learning Objectives

  1. Understand the influences on apartment demand, including forces out of your control as well as factors that help you capture more or less than your fair share of demand
  2. Learn how to explore strategies that play well into the demand trends expected over the next few years

Science nerds, bring your thinking caps. In this session, we’ll conduct data-driven experiments from the AO platform using the scientific method to try and tease out key drivers of performance. See how data fares when it’s put to the test—literally.

Learning Objectives

  1. Employ the scientific method in a real estate price-setting
  2. See how to set up controlled experiments
  3. Judge whether test results are meaningfully different or due to sheer luck

Revenue management has been commonplace in multifamily for over a decade, delivering amazing results to hundreds of companies. Yet incredibly, many property management companies have failed to adopt it! In this retrospective panel, hear from industry peers on why they made the decision to switch to a data-driven revenue management system.

Learning Objectives

  1. Gain insight into how companies made their decisions about adopting a revenue management tool
  2. Hear key factors from industry peers to consider in implementing revenue management and the success they’ve achieved

The best minds in business intelligence unite at this hands-on session exploring how to turn insights into action. BI users will have the opportunity to collaborate with RealPage experts and industry peers and explore BI’s latest widgets and drill-throughs, learning how they can seize new opportunities with the right strategy. By the end of this session, participants will understand how to spend less time gathering data and more time executing it to their advantage.

This session is intended for experienced Asset Optimization practitioners.

Learning Objectives

  1. Learn how to utilize strategic insights offered by BI across multiple widgets and operating platforms to have optimal impact with minimal effort
  2. Deepen your understanding of how to leverage BI most effectively
  3. See what to look for across your operating platform when BI reveals additional opportunity or pending risk in any dimension

Get ready for the new YieldStar renewal workflow in the AO platform! At this session, see how to automatically generate batches of expiring leases and rents for batches, set individual floor plan rents, adjust parameters, and generate rents manually. You’ll learn brand new features and see how the system generates rent offers from our team of experts who will show you the ropes.

This session is intended for experienced Revenue Management practitioners.

Learning Objectives

  1. See how to use the new renewal batch scheduler for one asset or across your portfolio
  2. Understand how to generate renewal offers
  3. See how to use renewal review and approval workflow, focusing on outlier offers

Slowly but surely, multifamily is adapting to the coexistence of property renovations and the deployment of revenue management. Join us for a tour of the most effective ways to monitor performance and walk away with the knowledge to make key decisions for your business.

This session is intended for experienced Revenue Management practitioners.

Learning Objectives

  1. Review the three basic approaches to monitoring renovation performance
  2. Learn how your revenue management tool can help you stay focused on ROI
  3. Understand Renovated vs. Legacy Rents, Lease Tradeout, and Rent/OSF Targets

Renewal Manager, introduced with LRO 17.11, takes the flexibility of LRO renewals to a new level. See how LRO Renewal Manager can help you construct the right the renewal strategy for your organization to get immediate results. In the meantime, find out how easy it is to work in batches and identify average increases and discount the move-in rent without looking at offers line-by-line.

This session is intended for experienced Revenue Management practitioners.

Learning Objectives

  1. See how to automate delivery of renewal batches, create a batch for one or many renewal offers
  2. Adjust parameter settings in a sandbox environment to see if the offers are going to meet your goal
  3. Take full advantage of the flexibility of batches
  4. Gain a wealth of new summary data available with a click of the button

2018’s Revenue Management Roundtables will afford you the opportunity to collaborate with peers from LRO and YieldStar alike – exploring areas of interest in the revenue management arena regardless of which commercial optimization approach has been deployed on your portfolio. Focusing on the realistic challenges that communities face every day, this session will build both your network and your expertise.

This session is intended for experienced Revenue Management practitioners.

Participants will come away with:

  1. Valuable industry contacts in the revenue management arena
  2. A refreshed perspective on where opportunity lies and how to focus their daily efforts on their portfolio’s strategic objectives
  3. Insight into the common challenges faced by colleagues across multifamily is the first step towards exploring the revenue optimal solutions to those very hurdles

This perennial workshop offers participants both detailed insight into YieldStar’s redesign, as well as hands-on support of the daily rate review process. Great for experts and newcomers alike, this year’s session will include a walkthrough of the leasing workflow as well!

Learning Objectives

  1. See what the experts look for during the daily rate review process in order to keep performance on track
  2. Maintain a finely-tuned YieldStar configuration
  3. Learn how to hit and exceed property objectives

No matter how much time and money you invest in a property strategy, it can still be lost in translation. Configuring your parameters with LRO will help your message flow effortlessly from the corporate office to site teams, so you can finally achieve both high level and specific goals for your properties. Let the experts show you how to maneuver parameter settings and configure reporting options in LRO to accelerate your performance and get peace of mind knowing that anyone on the team can contribute to the bigger picture.

Learning Objectives

  1. Review components that impact pricing such as exposure, leasing velocity, and competitors
  2. Learn how to adjust basic new lease pricing parameters to compliment strategy
  3. See what needs to be considered when configuring for a lease-up, renovation, property refinance or sale

Maximizing yield and performance in purpose-built student housing requires a level of expertise specific to the Student Housing market. In this session, see how to move past reporting and use analytics to make effective operational and investment decisions.

Learning Objectives

  1. See what trends and characteristics are emerging in the student housing market that are proven with analytics
  2. Use data, predictive analytics and strategies unique to the student market to increase revenue and performance
  3. Learn the metrics and performance indicators you should track in order to effectively manage purpose-built student housing

Businesses can simplify their operations and become more efficient through their adoption of metrics and the way that they report them. Our finance track will give you access to innovative companies who are transforming the finance function.

Featured Sessions

You are not using the same cell phone you were using in the 90s so why are you still budgeting and forecasting in the same way? Scrap your spreadsheets and come see the next generation RealPage Budgeting. Learn how centralized setup and management of budgets, forecasts and proforma reduce time spent in preparation, increase accuracy, and allow for an easier review process. Stay on track all year with forecasts that quickly provide visibility to trending, performance and possible obstacles in meeting performance goals.

Learning Objectives

  1. Learn how to increase efficiency and reduce errors during the budgeting process
  2. Learn to go beyond data input and make more strategic budgeting decisions
  3. Simplify budgeting season by reducing time spent setting up and reviewing budgets and forecasts

Are you ready for more? We have been very busy creating value for our RealPage Accounting customers with many enhancements over the past year but we are not done. Join us to learn on what is on the horizon with new functionality and applications for the RealPage Financial Suite and The Commercial Property Management Suite.

A trend is underway to outsource back office functions such as accounting. This session will share two case studies where outsourcing proved to be a strategic move. We’ll cover the best questions to ask when evaluating if outsourcing is right for your organization, how outsourced accounting can financially impact your organization, and strategies for transitioning to an outsourced model.

Provide all your stakeholders transparency into operating metrics and key performance indicators on how your properties and portfolios are performing through interactive dashboards and on demand analytics.

We will be showcasing the latest in reporting excellence – Including RealPage Exponential Reporting (RER) and RealPage Portfolio Management (RPM), providing you with great options and ideas to share with your stakeholders.

Sessions by Specialist Market

Featured Sessions

The future is at your doorstep and we want to be sure you’re there to greet it. Come and experience the future look of OneSite Leasing & Rents Affordable products, where you’ll have a chance to survey what’s available to you now and what’s ahead. Don’t miss this sneak peek of increased usability and common user experience on the Affordable horizon.

Attendees will learn how to use the Next generation of OneSite Leasing & Rents Affordable HUD

We’ve brought together some of Affordable’s top experts to give you a lay of the land and go over new and upcoming regulatory changes in HUD, LIHTC, Public Housing and Rural Housing. Join us for a deep dive into future trends and industry developments.

Attendees will understand the current Affordable Industry news & trends.

In this session, Affordable experts will provide a high-level overview of TRACS 2.0.3.A, the changes included in it, the current implementation timeline, and expectations of how this update could impact your business.

Attendees will learn how TRACS 2.0.3.A, TRACS 2.0.3.B, and HOTMA will impact the sites, both from an affordable business prospective, and from a software prospective.

Don’t pass up another chance to have an intimate and frank conversation with Lanier Hylton, the Director of Office of Program Systems Management at U.S. Department of Housing & Urban Development. This open forum is your chance to ask questions, listen to your peers’ questions, and gain insights directly from HUD leadership. Join us for an engaging and interactive huddle session.

Attendees will understand the current Affordable Industry news & trends.

Learning Objectives

  1. Learn Affordable trends and get direct answers from Q&A in an open forum format

What do a real estate industry expert and renowned attorney skilled in protecting the rights of individuals with disabilities have in common? Insights into protecting your properties from regulatory risk. This eye-opening session uncovers need-to-know facts on ADA, Section 504 of Rehabilitation Act of 1973, and Fair Housing Accessibility laws.

Hear first-hand accounts to help avoid accessibility penalty flags at your properties, and expertise in defending properties from risk based on Martie’s unique litigation experience negotiating 26 historic settlement agreements and monitoring compliance to ensure access to the courts in Tennessee—a case she took to the U.S. Supreme Court.

Learning Objectives

  1. Gain a better understanding of the need-to-know facts about ADA, Section 504, and Fair Housing Accessibility laws
  2. Become aware of potential compliance pitfalls and risks involved
  3. See how to best avoid penalties on your properties

It’s time to bring your toughest, most mind-boggling questions and unleash them on our panel of industry and product experts as well as your peers. See if you can blow their minds while they recommend solutions, best practices, and/or tips and tricks for making the most of OneSite Affordable. Attendees will be able to submit questions through the event app for a chance to win 50% off registration for RealWorld 2019!

Learning Objectives

  1. Understand solutions to common product or industry issues that you or your peers may be facing

Is your property covered by multiple funding sources? Can OneSite assist you in qualifying your households against multiple and varying sets of rules? In this session, we’ll take a look at some of the case studies that impacted the certification wizard and review how qualify your households correctly. Don’t miss examples of complex rules and regulations regarding Gender, Student Status, Income, Income Limits and Maximum Rent, including Hold Harmless Options, Rent Overrides, and the latest changes to OneSite setup for Income Limits. We’ll review the setup and tracking of annual recertifications and notices for different program types, and touch upon Tax Credits and Custom Fields as time permits.

Learning Objectives

  1. Learn how to maximize the use of OneSite Leasing & Rents Affordable to manage layered subsidy properties
  2. Gain insight on annual recertification setup and tracking

RealPage Document Management is a revolutionary application that simplifies the way companies handle the full range of documentation across all properties. Through a single user interface, users have at their fingertips a powerful new search functionality that simplifies the management of critical documents, reduces risk and saves time.

You will learn how to use the technology to store and access documents for all areas of your business while controlling user access so you can give view only privileges to investors, auditors and owners. Plus, get the chance to explore the superior search functionality, which helps ensure that you will never lose a document again.

Learning Objectives

  1. Learn how to use the technology to store and access documents for all areas of your business
  2. See how to control user access so you can give view-only privileges to investors, auditors and owners
  3. Get a chance to explore superior search functionality so you never lose a document again

Featured Sessions

Don’t miss the chance to hear from some of the industry’s most innovative experts. Drawing on decades of experience working with some of the largest senior operators in the U.S. our experts will discuss how Senior Living has changed over the years and what it takes to be a successful player in this market space. Doug Fullaway, President of FourteenPlus, has become one of the leading experts on finding and financing senior living communities. Interested in entering the Senior Living Market? Doug will tell you how.

Attendees will learn the current Senior Industry trends and benefit from the insight and experience of a leading investor in the sector.

At this session, experience the future of the senior living industry and learn how to leverage them in your business for the best results – no matter what your business goals are. We’ll walk you through new features and workflows in OneSite Senior Living so that you can discover cutting-edge tools and gain new skills that will solidly enhance your business initiatives.

Attendees will learn how to use the Next generation of OneSite Senior Living.

Featured Sessions

In 2018, we will be kicking off the Propertyware sessions in a whole new way. Gain first-hand knowledge from current users and hear how they have transformed their businesses using Propertyware. In an interactive panel discussion format, speakers will discuss new trends and expected changes for the single family industry in the coming year. All Propertyware Users should plan to attend!

Single-family market overview:

  1. Peer level business insights
  2. Products/Features that can help you achieve your goals
  3. 2019 Single-Family market expectations
  4. Propertyware Innovation Showcase preview

You know there is a need for strategic planning to support the long-term success of your business. But do you understand the “why” behind this? In this session, hear from a successful, seasoned property management entrepreneur who built an enterprise with a carefully developed strategic plan. Learn about their experiences first-hand and get an in-depth look at the elements of a strategic plan.

ABC’s of strategic planning:

  1. What a strategic plan is vs. what it is not
  2. Why strategic plans are a necessity
  3. When you should implement a strategic plan
  4. How often your strategic plan should be reviewed

Regular maintenance and speedy responses to repair requests are enough to keep most residents satisfied. But finding out which maintenance model is the most effective – whether that be an in-house department, third party contractors or a hybrid of the two – is the question. In this session, find out how to operate your maintenance team to see the best ROI from a panel of customers who will compare and contrast three different maintenance models so you can decide which strategy works best for you.

Back by popular demand, this panel discussion will address how to drive revenue for your single family business. A panel of professionals from across the country will share how they have been able to drive revenue through the addition of new services for vendors and owners. Learn about the respective fee structures and get new strategies to support your business.

We will look at:

  • Different ways to increase revenue through additional services and fees
  • Current processes and charges
  • Potential missed opportunities

Back by popular demand, this panel discussion will address how to drive revenue for your single family business. A panel of professionals from across the country will share how they have been able to drive revenue through the addition of new services for applicants and tenants. Learn about the respective fee structures and get new strategies to support your business.

We will look at:

  • Different ways to increase revenue through additional services and fees
  • Current processes and charges
  • Potential missed opportunities

No organization is immune to the unexpected. Anything from a sudden executive exit or bankruptcy to a power outage has the potential to suddenly alter your business initiatives, and adopting a “maybe if I ignore it, it’ll go away” mentality won’t help. Do you have a plan for keeping the doors open and everything running with the unexpected happens? In this session, a panel of property managers will share their personal experiences with crisis management. Learn plans for taking action and best practices for communicating clear next steps to staff, tenants and owners when the unexpected occurs.

Hackers are figuring out that the data hosted by many property management companies is often more easily accessible than other industries. But data security can be overwhelming, especially with all the terminology, moving targets and the speed at which the many threats change. With the right strategies, tools and techniques, you can learn how to better protect your business and tenant information from data breaches. In this session, hear from an expert with over ten years of experience running his own real estate company’s technology systems and helping implement best practices for securing data within the real estate industry. He will share how to secure Propertyware and your other web-based system, share common challenges and how to overcome them, and outline some simple steps you can put in place immediately to secure your data.

Have you ever run a report, only to find when you went back to re-run it that it was nowhere to be found? Tired of deciphering field naming and sifting through function-laden spreadsheets? It’s time to improve your data setup so you can get important information quickly, without having to dig. In this session, single family professionals will explore how to get the most from Propertyware and derive the right insights to improve operations and make better business decisions. Prepare to get in the weeds in this session – it’s sure to shift your entire paradigm of how you plan your data set up.

New this year, Propertyware Advanced Deep Dive session series is designed to expand your knowledge base, strengthen your skillset and help facilitate real-life applications with Propertyware. During this 75-minute session around marketing, facilitators will demonstrate the “how” and expert users will be present to help you to connect the lessons to the resolution of real-life challenges in your day-to-day business. Be prepared to collaborate and share ideas with fellow training participants and industry peers. Our goal is to equip you to fully apply this knowledge and get the most from your technology once you’ve left the classroom.

This deep dive session will cover:

  • Campaign Tracking
  • Showing and conversion statistics
  • Screening
  • Advanced prospect tracking with custom fields and custom views
  • Reporting
  • Listing Widget
  • Application (pending new release)
  • NEW Onsite screening (pending)

New this year, Propertyware Advanced Deep Dive session series is designed to expand your knowledge base, strengthen your skillset and help facilitate real-life applications with Propertyware. During this 75-minute session around marketing, facilitators will demonstrate the “how” and expert users will be present to help you to connect the lessons to the resolution of real-life challenges in your day-to-day business. Be prepared to collaborate and share ideas with fellow training participants and industry peers. Our goal is to equip you to fully apply this knowledge and get the most from your technology once you’ve left the classroom.

This deep dive session will cover:

  • Adjustments and discounts
  • Prepayments and move-outs
  • Managing NSF’s
  • Electronic payments and portals
  • Mail merge (i.e. Three-Day Notices)
  • Reporting

New this year, Propertyware Advanced Deep Dive session series is designed to expand your knowledge base, strengthen your skillset and help facilitate real-life applications with Propertyware. During this 75-minute session around marketing, facilitators will demonstrate the “how” and expert users will be present to help you to connect the lessons to the resolution of real-life challenges in your day-to-day business. Be prepared to collaborate and share ideas with fellow training participants and industry peers. Our goal is to equip you to fully apply this knowledge and get the most from your technology once you’ve left the classroom.

This deep dive session will cover:

  • Month end processes (i.e. collecting management fees, owner draws, close accounting periods, month end reports)
  • Management income mapping
  • Reconciliations
  • Reporting

New this year, Propertyware Advanced Deep Dive session series is designed to expand your knowledge base, strengthen your skillset and help facilitate real-life applications with Propertyware. During this 75-minute session around marketing, facilitators will demonstrate the “how” and expert users will be present to help you to connect the lessons to the resolution of real-life challenges in your day-to-day business. Be prepared to collaborate and share ideas with fellow training participants and industry peers. Our goal is to equip you to fully apply this knowledge and get the most from your technology once you’ve left the classroom.

This deep dive session will cover:

  • Customizing reports
  • Custom fields
  • Scheduling reports
  • Building dashboards
  • Top metrics to track
  • Reports specific to persona

New this year, Propertyware Advanced Deep Dive session series is designed to expand your knowledge base, strengthen your skillset and help facilitate real-life applications with Propertyware. During this 75-minute session around marketing, facilitators will demonstrate the “how” and expert users will be present to help you to connect the lessons to the resolution of real-life challenges in your day-to-day business. Be prepared to collaborate and share ideas with fellow training participants and industry peers. Our goal is to equip you to fully apply this knowledge and get the most from your technology once you’ve left the classroom.

This deep dive session will cover:

  • Tenant portals
  • Work order lifecycle in Propertyware only
  • Evaluations desktop
  • Evaluations on app
  • Projects
  • Reporting

Wrap up your RealWorld 2018 experience with the Propertyware Innovation Showcase. In this interactive session, you’ll have the opportunity to get valuable face time with the Propertyware leadership team and product managers. Ask them your top questions and see what’s new and what’s coming for the next year. All Propertyware users should plan to attend!

This year, we have a new take on the ever-popular idea exchange lunch! To facilitate idea sharing and networking amongst peers, we have created persona groups customized to fit your business. Take a seat at the table that matches your name badge persona and converse with people who face similar business needs and challenges. Attendees with like personas are encouraged to meet up during meals, attend sessions together, share ideas and continue conversations long after the conference ends.

Featured Sessions

Maximizing yield and performance in purpose-built student housing requires a level of expertise specific to the Student Housing market. In this session, see how to move past reporting and use analytics to make effective operational and investment decisions.

Learning bjectives

  1. See what trends and characteristics are emerging in the student housing market that are proven with analytics
  2. Use data, predictive analytics and strategies unique to the student market to increase revenue and performance
  3. Learn the metrics and performance indicators you should track in order to effectively manage purpose-built student housing

RealPage’s OneSite Student solution got a big upgrade in 2018, making it simpler than ever to keep your Student housing properties in motion. In addition to its brand new, browser-agnostic look and feel, learn how new enhancements like the drag and drop unit assignment feature, and bulk functions streamline property operations for Student Housing.

Learning bjectives

  1. Learn the latest innovations in OneSite student
  2. See how OneSite can simplify your business

This session highlights the resident journey from lead to lease, showing you how to deliver an amazing resident experience to your customers from beginning to end.

Learn how leading student housing companies use innovative contact center technology to communicate with prospects and residents their way—24/7. See how to manage and convert leads, showcase new and exciting developments in CRM and student housing, create and capture with innovative website and content tactics, and retain renters with enhancements to the resident portal and online renewals.

Learning bjectives

  1. Understand how innovative technology supports the renter journey, puts heads on beds and keep them there for years to come
  2. Experience the latest developments and direction of Realpage Student
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