RealWorld 2018 will feature educational sessions that span four functional tracks – Renter Engagement, Asset Optimization, Property Management, and Finance. You can also search for sessions by market.

Sessions are listed below, by function and by specialist market. For details of our paid pre and post-conference sessions, please click here.

Multifamily Sessions

This year RealWorld – the annual RealPage user conference – boasts its most ambitious educational program to date. 60 sessions will cover the key multifamily functions of Property Management, Renter Engagement, Financial Management and Asset Optimization. Download the one-page schedule.

TRACKS LEGEND

ASSET OPTIMIZATION

RENTER ENGAGEMENT

FINANCIAL MANAGEMENT

PROPERTY MANAGEMENT

The best minds in business intelligence and benchmarking unite at this hands-on session exploring how to turn insights into action. Users will have the opportunity to collaborate with RealPage experts and industry peers and explore the latest BI and benchmarking widgets and drill-throughs, learning how they can seize new opportunities with the right strategy. By the end of this session, participants will understand how to spend less time gathering data and more time executing it to their advantage.

This session is intended for experienced Asset Optimization practitioners.

Learning Objectives:

  • Learn how to gain strategic insights with minimal effort using BI and benchmarking
  • Deepen your understanding of how to benchmark and leverage BI most effectively
  • See what to look for across your operating platform when BI and benchmarking reveals additional opportunity or pending risk in any dimension

Presenter(s):

  • Joanna Hackney (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Slowly but surely, multifamily is adapting to the coexistence of property renovations and the deployment of revenue management. Join us for a tour of the most effective ways to monitor performance and walk away with the knowledge to make key decisions for your business. This session is intended for experienced Revenue Management practitioners.

Learning Objectives:

  • Review the three basic approaches to monitoring renovation performance.
  • Learn how your revenue management tool can help you stay focused on ROI.
  • Understand Renovated vs. Legacy Rents, Lease Tradeout, and Rent/OSF Targets.

Presenter(s):

  • David Danish (RealPage)
  • Tracy Paulk (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

The Consumer Suite roadmap is about to change. Combining two years of innovation investment, On-Site and Rainmaker, we have developed a vision with the power to transform the Consumer Suite for years to come. Come and explore the new direction that the industry is taking and experience the benefits of RealPage’s consumer strategy at this eye-opening session.

Learning Objectives:

  • Understand RealPage’s vision and roadmap for consumer solutions.
  • Learn how technology is supporting amazing resident experiences.

Presenter(s):

  • Jon Pastor (RealPage)

Level: General

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

The Renter journey can be both exciting and frustrating for your potential residents. Leveraging proprietary renter research and data on consumer behavior, this session will help lay out how to make sure your property is putting its best foot forward to make the experience as stress-free as possible and improve your odds of finding tenants that are the best fit for you and vice versa.

Learning Objectives:

  • See how the renter journey unfolds from the renter’s perspective, backed by real data.
  • Learn how your property can best meet renter needs as they explore options for a new home.
  • Develop a list of action items to improve your visibility and attractiveness at critical points in the renter journey

Presenter(s):

  • David Bell, Chief Strategy Officer, RentPath

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

From the time that residents start thinking about moving all the way until move-in day and beyond, how can we identify areas where we can assist them and turn a stressful process into an enjoyable one?

We, as an industry, are neglecting one of the most challenging life events that residents experience – their move. There haven’t been many resources to help you address one of the most overlooked pain points in the resident lifecycle… Until now.

Learning Objectives:

  • How moving technology can eliminate a major resident pain point
  • How to save residents hours, headaches, and hassles during the most stressful part of the resident lifecycle with Updater

Presenter(s):

  • Jon Wyant, Executive Director of Property Management, Updater

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

We’ve brought together some of Affordable’s top experts to give you a lay of the land and go over new and upcoming regulatory changes in HUD, LIHTC, public housing and rural housing. Join us for a deep dive into future trends and industry developments.

Learning Objectives:

  • Get up to date on current Affordable Industry news and trends.

Presenter(s):

  • Gustavo Sapiurka (RealPage)
  • Greg Proctor (RealPage)
  • Lanier Hylton, Director (Office of Program Systems Management at U.S. Department of Housing & Urban Development)
  • Jenny DeSilva, Director (Blueprint Housing Solutions)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

In order to save while you spend, you must know how to solve the equation of money + risk reduction + time = savings. And to do that, your spend management solution needs to touch multiple components of your business. That includes invoice processing, benchmark metrics, and inventory oversight. In the meantime, you get the purchasing power attached to a compliant vendor base that will allow you to substantially reduce operating expenses and drive purchasing power and control while increasing overall efficiencies. By linking a sound inventory, inspections, and accounting platform, users will gain visibility, financial transparency, and ultimately accountability. Don’t miss the session that can streamline your operations and save you more money on operational expenses!

Learning Objectives:

  • Purchasing efficiency.
  • Purchasing power.
  • Operating efficiencies directly linked to integrations.
  • Full turnkey reporting.
  • Reduce invoice cycle time.

Presenter(s):

  • Sara Jones (RealPage)
  • Bob Ishikawa (RealPage)
  • JaKo VanderLinde (Home Depot-Wilmar)
  • Ryan Nigro (CF Real Estate)
  • Alex Cuenca (Maxus Properties)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

We’ve noticed that many clients who have implemented OneSite Leasing & Rents get so busy running their day-to-day business, they forget to go back and configure all the great features and settings that made them upgrade to OneSite in the first place!

Sound familiar? Come to this session to make sure you are getting the maximum value from OneSite. We will discuss how to use some of the latest OneSite options and demonstrate how reviewing your OneSite settings can disclose opportunities to improve property performance.

PLUS, as a RealWorld attendee, you will have the unique opportunity to register for an abbreviated settings review with a with a OneSite expert during your time at RealWorld! Our session team will help you get booked for a review so you can unlock the opportunities to outperform across your portfolio.

Learning Objectives:

  • Become familiar with some featured settings, how to use them, and how you can benefit from adopting our recommended settings
  • Learn how small changes to your settings can save money, reduce expenses, increase revenue and simplify your business
  • Prepare your questions for a FREE, high-impact one-on-one appointment where one of our experts will review your settings and make tailored recommendations for you. Spaces are limited and on a first-come-first-served basis

Presenter(s):

  • Rhonda Dutton (RealPage)
  • Tracy Dean (RealPage)
  • Heidi Molgaard (RealPage)
  • Regin Noel (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Maximizing yield and performance in purpose-built student housing requires a level of expertise specific to the Student Housing market. In this session, see how to move past reporting and use analytics to make effective operational and investment decisions.

Learning Objectives:

  • See what trends and characteristics are emerging in the student housing market that are proven with analytics.
  • Use data, predictive analytics and strategies unique to the student market to increase revenue and performance.
  • Learn the metrics and performance indicators you should track in order to effectively manage purpose-built student housing.

Presenter(s):

  • Taylor Gunn, Market Analyst (RealPage)
  • Ryan Kimura, IP Asset Optimization (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

RealPage’s OneSite Student solution got a big upgrade in 2018, making it simpler than ever to keep your Student housing properties in motion. In addition to its brand new, browser-agnostic look and feel, learn how new enhancements like the drag and drop unit assignment feature, and bulk functions streamline property operations for Student Housing.

Learning Objectives:

  • Learn the latest innovations in OneSite student.
  • See how OneSite can simplify your business.

Presenter(s):

  • Chris Musson (RealPage)
  • Jennifer Hewett (RealPage)

Level: General

Prerequisite: None

Advanced Preparation: None

Not all data is created equal. RealPage clients must sift through a seemingly endless stream of sources to find industry gold. In this session, RealPage experts will show you how to save time by using superior strategies to collect and report comprehensive market data. Get ready to put your market knowledge to work on existing portfolios, investment deals and future development work after this session.

Learning Objectives:

  • Obtain a detailed collection methodology of the RealPage Data Analytics platform.
  • See how this data is put to work by a diverse client base of owners, investors, operators, and others.

Presenter(s):

  • Jay Parsons (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

2018’s revenue management roundtables will afford you the opportunity to collaborate with peers from LRO and YieldStar alike, exploring areas of interest in the revenue management arena regardless of which commercial optimization approach has been deployed in your portfolio. Focusing on the realistic challenges that communities face every day, this session will build both your network and your expertise.

This session is intended for experienced Revenue Management practitioners.

Learning Objectives:

  • Meet and learn from valuable industry contacts in the revenue management arena.
  • Gain a refreshed perspective on where opportunity lies and how to focus daily efforts on a portfolio’s strategic objectives.
  • Get insight into the common challenges faced by colleagues across multifamily to explore optimal solutions to those hurdles.

Presenter(s):

  • Travis Fink and Tracy Paulk (RealPage)
  • Travis Fink (RealPage)
  • David Danish (RealPage)
  • Tracy Paulk (RealPage)
  • Jason Arnold (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Superior rich content matters. You only have a few moments on your website to win a prospect’s attention and take them on a journey that will persuade them to become your future resident, and it’s only possible using relevant and riveting content. Let the experts show you how to wave the magic wand over stale and overused content, so you can take prospects down an unexpectedly interesting detour that will leave them wanting more.

Learning Objectives:

  • Learn what the latest winning content is.
  • See why pictures speak a thousand words but pictures in motion will leave your prospect speechless.
  • Identify the best content options for your assets and learn how to use that content to maximize your ROI.

Presenter(s):

  • Courtney Linam (RealPage)
  • Jennifer Torigoe (RealPage)
  • Debi Cole (RealPage)
  • Erin Mitchell (RealPage)
  • Chris Moto (RealPage)
  • Brian Frisby (Matterport)
  • Matterport Wendy Manning (ContraVest)
  • Judy Olive (Landmark Property)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

In this session we will show how DepositIQ has taken an innovative approach to the common security deposit alternative. We will demonstrate how it improves operators’ ability to balance lower cost move-in options with effective risk mitigation.

Learning Objectives:

Answer three important questions:

  • What are Security Deposit Alternatives?
  • When/where/why should they be used?
  • How is DepositIQ different from SureDeposit?”

Presenter(s):

  • Yvette Davis (RealPage)
  • Alisa Boris (Olen Properties)
  • Marissa Edwards, (Olen Properties)
  • Bryan Head (Dayrise Residential)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

You are not using the same cell phone you were using in the 90s so why are you still budgeting and forecasting in the same way? Scrap your spreadsheets and come see the next generation RealPage Budgeting. Learn how centralized setup and management of budgets, forecasts and proforma reduce time spent in preparation, increase accuracy, and allow for an easier review process. Stay on track all year with forecasts that quickly provide visibility to trending, performance and possible obstacles in meeting performance goals.

Learning Objectives:

  • Learn how to increase efficiency and reduce errors during the budgeting process.
  • Learn to go beyond data input and make more strategic budgeting decisions.
  • Simplify budgeting season by reducing time spent setting up and reviewing budgets and forecasts.

Presenter(s):

  • Christine Bright (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

With service and amenities being among the biggest reasons for renewals, smart operators must master your maintenance processes and understand what residents want.

In this session, we’ll share how the connectivity and innovation of the Internet of Things (IoT) are revolutionizing maintenance and overall property amenities. Learn how your company can maximize efficiency and information-sharing between the field and back-office. Additionally, you will hear how the IoT space is adding new types of amenities that residents want and why they are game changers.

Learning Objectives:

Attendees will:

  • Hear how leading operators are embracing IoT technologies to improve resident experiences and service delivery
  • Learn about examples of ground-breaking innovations in IoT technologies and the information-sharing they are enabling

Presenter(s):

  • Jason Lindwall (RealPage)
  • Bob Ishikawa (RealPage)
  • Stephanie Furman (Greystar)
  • Felicite Moorman (Stratis IOT)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

A good learning management program lets you customize training for each member of your staff. A great one gives you a full 360° perspective into employee learning activities by providing you with measurable results and actionable data. We’ll share how complete content coverage, customizable learning tracks, employee performance reviews, and robust custom reporting can transform your learning strategy. And discover how we can motivate your teams to want to learn by combining next-generation thinking with active engagement.

Learning Objectives:

  • Explore how EasyLMS provides 360’ visibility into employee learning activities.
  • Discuss how RealPage makes learning easy through active engagement and motivational mechanics.
  • Learn how to deliver an actionable and meaningful learning experience that enables you to manage your talent for the long haul.

Presenter(s):

  • Katie McCaslin (RealPage)
  • Sam Brooks (KMG Prestige)
  • Alan Walsh (CF Real Estate Services)
  • Gina Carter (Blue Ridge Companies)
  • Morgan Barkowiak (Continental Properties)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Don’t pass up another chance to have an intimate and frank conversation with Lanier Hylton, the Director of Office of Program Systems Management at U.S. Department of Housing & Urban Development. This open forum is your chance to ask questions, listen to your peers’ questions, and gain insights directly from HUD leadership. Join us for an engaging and interactive huddle session.

Learning Objectives:

  • Learn Affordable trends and get direct answers from Q&A in an open forum format.

Presenter(s):

  • Gustavo Sapiurka (RealPage)
  • Lanier Hylton, Director (Office of Program Systems Management at U.S. Department)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

RealPage Unified Platform will transform your end users’ login experiences by giving them one place to log in and access all of their RealPage applications. RealPage Unified Platform will transform YOUR user administrator experience, by giving you one place to create users and authorize their access to your RealPage applications.

Hear it directly from your peers, as they share their experiences using RealPage Unified Platform and the benefits that centralized user management has provided them. Engage with the RealPage Unity team to understand what RealPage Unified Platform will do for your business, and how you can move forward with your Unified Platform.

Learning Objectives:

  • Learn what RealPage Unified Platform is and how User Management works.
  • Understand how this powerful functionality can simplify your business.
  • Find out how you can get access right here at RealWorld.

Presenter(s):

  • Luke Pfaffinger, Prime Group
  • Ryan Nigro, CF Real Estate Services
  • Grant Kaufman, Yarco Company
  • Sam Brooks, KMG
  • Craig Maness (RealPage)
  • Lance Ivy (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

In this time of unprecedented speed and innovation, how do you FUTUREPROOF your assets and investments to minimize risk and identify the right opportunities? Please join Keith Dunkin and RealPage’s Asset Optimization leadership team for a discussion of the future of revenue management, analytics, technology and data science and how it will help you outperform—regardless of what the future brings.

Learning Objectives:

  • Learn how to leverage data science, predictive analytics, and your expertise to outperform the market continually.
  • Understand RealPage’s plan and strategy to maximize the combination of Axiometrics, Business Intelligence, Benchmarking LRO, MPF Research and Yieldstar, and what it means for you.

Presenter(s):

  • Keith Dunkin (RealPage)
  • Alison Stump (RealPage)
  • Amy Dreyfuss (RealPage)
  • Rich Hughes (RealPage)
  • Sudip Shekhawat (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Multifamily marketing is sometimes guilty of prioritizing prospects over residents. This is short-sighted for two reasons: more than half of your revenue comes from renewals rather than new leases, and considering that 74% of customers are more likely to convert based on positive reviews, your best marketing strategy is to deliver an amazing resident experience.

In this session, an expert panel will discuss strategies for engaging residents, using technology to streamline communication and create a sense of community for residents. We will address how to get out in front of reviews and how to turn potential negative online reviews into positives, with our reputation management tool, and how this can impact your marketing efforts as well as traffic, conversions, leads and leases to a property.

Learning Objectives:

  • Understand how innovative technology supports the renter journey, puts heads on beds and keep them there for years to come.
  • Experience the latest developments and direction of RealPage Student.

Presenter(s):

  • Whitney Kidd
  • Jennifer Torigoe

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

There are two ways to win prospects: the hard way and the easy way. The hard way = you’re the one hunting them down. The easy way = they’re the ones asking for you. In this session, learn how a great website and superior web content will draw prospects to you. You’ll easily attract, capture and convert your prospects into happy residents and reduce your vacancy loss, leaving you with more time to develop your business and live life the “easy” way.

Learning Objectives:

  • Learn how to create a magnetic website
  • Understand the prospect demographic, what is important to them and how to build a website and SEO strategy around that.
  • Tips and tricks on how your website can create higher conversion rates using engaging content and become a source of referral.

Presenter(s):

  • Matt Stevenson (RealPage)
  • Chris Moton, (RealPage)
  • Tyler Koenig (RealPage)
  • Courtney Linam (RealPage)
  • Randy Hurn (RealPage)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

RealPage Document Management is a revolutionary application that simplifies the way companies handle the full range of documentation across your organization. Through a single-user interface, users have at their fingertips a powerful new search functionality that simplifies the management of critical documents, reduces risk and saves time.

Learning Objectives:

  • Learn how to use the technology to store and access documents for all areas of your business.
  • See how to control user access so you can give view-only privileges to investors, auditors and owners.
  • Get a chance to explore superior search functionality so you never lose a document again.

Presenter(s):

  • Stefanie Markham (RealPage)
  • Gustavo Sapiurka (RealPage)
  • Bruce Rubinger-CEO (Sidal Realty)

Level: General

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

In today’s connected world, IT requirements are constantly adapting as operators compete to deliver amazing living experiences to their residents.

As requirements adapt and companies evolve, so do the models for IT delivery. In this session, a panel of industry experts will discuss best practices for securing data, devices and infrastructure, providing examples of IT delivery models designed to ensure safety, security, visibility and control.

Learning Objectives:

  • Learn new options for managing your IT environment, securing your data while delivering an amazing resident experience.
  • Hear how companies benefit from turning IT from a cost center into a profit center.
  • Discover ways to optimize your IT infrastructure to mitigate risks, control costs and allow your organization to focus on core competencies.

Presenter(s):

  • Chris Cranfill (RealPage)
  • Steven Gallagher (Avenue5)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

In this session, Affordable experts will provide a high-level overview of TRACS 2.0.3.A, changes included in it, the current implementation timeline, and expectations of how this update could impact your business.

Learning Objectives:

  • Learn how TRACS 2.0.3.A and HOTMA will impact sites.
  • Gain and understanding on the impact from an affordable business prospective and a software prospective.

Presenter(s):

  • Sara McDonald (RealPage)
  • Susan Canty (RealPage)
  • Gaye Williamson (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Understanding the rules and complexities of utility billing is a challenge. In this session, see how to stay in compliance and away from levied fines while using reliable billing options that maximize utility cost recovery.

Learning Objectives:

  • Learn how to avoid common pitfalls like non-disclosure of the utility cost recovery program in the lease.
  • See how non-compliant billing and not maintaining compliance are imperative to staying compliant.

Presenter(s):

  • Amye Baker (RealPage)
  • Jackie Caputo (RealPage)
  • Jeff Peterson (RealPage)

Level: General

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Finding vendors is time-consuming and in many cases, is riskier than property managers realize. This session will help you to ensure that the vendors you’re onboarding are the right ones for your properties based on capabilities and insurance, amongst other things. We will show you how the right vendor credentialing service can help you not only minimize the costs associated with vendor liability risk but also be a full-service solution that manages vendor compliance and ensures they continue to work within your guidelines. Join us for this Huddle Session in mitigating the risks associated with your vendor pool.

Learning Objectives:

  • Defining vendor credentialing requirements.
  • Incorporating flexibility into your program.
  • The key to making vendor credentialing simple.

Presenter(s):

  • Tracy Castleman (RealPage)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Whether you have 10 or 10,000 units, joining a Group Purchasing Organization is a quick and simple way to boost your bottom line. Learn practical ways a GPO can help your business experience cost savings, ensure compliance and more.

Learning Objectives:

  • Understand what a GPO is and its benefits.
  • Learn how to quickly and easily boost your bottom line.
  • Gain purchasing power and enhance existing contracts.

Presenter(s):

  • Dana Castelvecchi (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

This perennial workshop offers participants both detailed insight into YieldStar’s redesign, as well as hands-on support of the daily rate review process. Great for experts and newcomers alike, this year’s session will include a walkthrough of the leasing workflow as well!

Learning Objectives:

  • See what the experts look for during the daily rate review process in order to keep performance on track.
  • Maintain a finely-tuned YieldStar configuration.
  • Learn how to hit and exceed property objectives.

Presenter(s):

  • Jason Arnold (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Revenue management has been commonplace in multifamily for over a decade, delivering amazing results to hundreds of companies. Yet incredibly, many property management companies have failed to adopt it! In this retrospective panel, hear from industry peers on why they made the decision to switch to a data-driven revenue management system.

Learning Objectives:

  • Gain insight into how companies made their decisions about adopting a revenue management tool.
  • Hear key factors from industry peers to consider in implementing revenue management and the success they’ve achieved.

Presenter(s):

  • Tracy Paulk (RealPage)
  • David Danish (RealPage)
  • Shelly Gil (Tarragon)
  • Robin Mann (Preferred Residential Management)
  • Tom Bures (IRET)
  • Connie Aldape (Pinnacle)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Clients have the right to decide what they want — particularly when it comes to best-of-breed point solutions. In this session, discover the cutting-edge Integration Marketplace in which clients can subscribe to the integration partners they choose, access documentation and request new vendors in a simple and innovative format. More than ever before, integration has never been easier.

Learning Objectives:

  • See how to access the new Integration Marketplace.
  • Get benefits for our integration partners.
  • Check out vendor capabilities through our new developer portal.

Presenter(s):

  • Jodi Gonce (RealPage)
  • Jennifer Legere (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

The white-hot success of early-cycle apartment sector performances has not been matched by the cooling of today’s levels, which are more typical of the long-term norm. The question is: which metros, neighborhoods and product segments are more likely to thrive, and which of them are looking at big challenges ahead? As the operational and investment environment moves into late-cycle stabilization, and perhaps even more cooling, this is a session you won’t want to miss.

Learning Objectives:

  • Make informed decisions on your near-term investment and operational strategies.
  • Identify hot-button issues by product niche, such as luxury product, middle-tier communities and workforce housing.

Presenter(s):

  • Greg Willett (RealPage)
  • Carl Whitaker (RealPage)
  • Adam Crouch (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Last year, customer relationship management (CRM) experienced a gravitational shift with the welcome of both Rainmaker ILM and On-Site into the RealPage family, alongside Lead-to-Lease. In this session, we will address the question, “What’s next?” from the perspective of the marketing expert. Join us as we showcase the breadth of new and existing functionality and the exciting possibilities that it brings to your customer journey.

Learning Objectives:

  • Learn the latest developments in lead management, including smart follow-up.
  • Learn how lead-scoring boosts conversions and saves time.
  • Experience the unprecedented insight and control provided by brand new data sources and analytics.

Presenter(s):

  • Nikhil Venkatesh (RealPage)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

In this panel conversation, four industry leaders with over 100 years of experience in payment processing and multi-family management and a legal expert in payment processing and money services will discuss the risks and opportunities with payment processing.

Attend this discussion to hear success stories of how companies leverage their payments platform to overcome common challenges with payment processing, mitigate risk and increase operational efficiencies.

Learning Objectives:

  • Understand the potential risks related to payment processing.
  • Learn how compliance best practices mitigate that risk.

Presenter(s):

  • Ed Wolff (RealPage)
  • Matt Davis (RealPage)
  • John Carrosino (Pinnacle)
  • Marcie Williams (Rivergate KW Residential)
  • Kortney Balas (JVM)
  • Judith Rinearson (K&L Gates)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Are you ready for more? We have been very busy creating value for our RealPage Accounting customers with many enhancements over the past year but we are not done. Join us to learn on what is on the horizon with new functionality and applications for the RealPage Financial Suite and The Commercial Property Management Suite.

Learning Objectives:

  • Gain familiarity with RealPage’s Financial and Commercial Suite
  • Learn what new functionality was delivered over the last year and what is coming

Presenter(s):

  • Dan Newbern (RealPage)
  • Kim Maddox (RealPage)
  • Alan James (RealPage)
  • Mike Thompson (Implicity)
  • Ann Collins, (Dietz Property Group)
  • Paul Dubord (Goldrich Kest)
  • Kevin Cimino (Goldrich Kest)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

The future is at your doorstep and you should be there to greet it. Come and experience the future look of OneSite Leasing & Rents Affordable products, where you’ll have a chance to survey what’s available to you now and what’s ahead. Don’t miss this sneak peek of increased usability and common user experience on the Affordable horizon.

Learning Objectives:

  • Learn how to use the Next generation of OneSite Leasing & Rents Affordable HUD.

Presenter(s):

  • Gaye Williamson (RealPage)
  • Sara McDonald (RealPage)
  • Susan Canty (RealPage)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Don’t miss the chance to hear from some of the industry’s most innovative experts. Drawing on decades of experience working with some of the largest senior operators in the U.S. our experts will discuss how Senior Living has changed over the years and what it takes to be a successful player in this market space. Doug Fullaway, President and CEO of FourteenPlus, LLC., has become one of the leading experts on finding and financing senior living communities. Interested in entering the Senior Living market? Doug will tell you how.

Learning Objectives:

  • Attendees will learn the current Senior Industry trends and benefit from the insight and experience of a leading investor in the sector.

Presenter(s):

  • Gustavo Sapiurka (RealPage)
  • Doug Fullaway (FourteenPlus, Inc.)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

The vendor landscape for multifamily operators can be bewildering, with hundreds of vendors of varying capabilities competing for your business.

RealPage GetWork simplifies this fragmented picture, offering one location and login for all clients. Networking with new and existing vendors is now easily accessible through RealPage GetWork. Vendors will love updating their profile for all to see and customers will benefit from reviews, ensuring the right vendor for the job. The RealPage GetWork allows users to search through an integrated vendor pool that truly defines the attributes of each vendor.

Learning Objectives:

  • How to source vendors for all categories from the largest pool of vendors in the industry.
  • The benefits of networking with vendors, leveraging and engaging with customer feedback.

Presenter(s):

  • Jason Lindwall (RealPage)
  • Sara Jones (RealPage)
  • Jako VanderLinde (Home Depot-Wilmer)
  • Heather Riggs (Continental Properties)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

RealPage Unified Platform will transform your end users’ login experiences by giving them one place to log in and access all of their RealPage applications. RealPage Unified Platform will transform YOUR user administrator experience, by giving you one place to create users and authorize their access to your RealPage applications.

Hear it directly from your peers, as they share their experiences using RealPage Unified Platform and the benefits that centralized user management has provided them. Engage with the RealPage Unity team to understand what RealPage Unified Platform will do for your business, and how you can move forward with your Unified Platform.

Learning Objectives:

  • Learn what RealPage Unified Platform is and how User Management works.
  • Understand how this powerful functionality can simplify your business.
  • Find out how you can get access right here at RealWorld.

Presenter(s):

  • Craig Maness (RealPage)
  • Lance Ivy (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

No matter how much time and money you invest in a property strategy, it can still be lost in translation. Configuring your parameters with LRO will help your message flow effortlessly from the corporate office to site teams, so you can finally achieve both high level and specific goals for your properties. Let the experts show you how to maneuver parameter settings and configure reporting options in LRO to accelerate your performance and get peace of mind knowing that anyone on the team can contribute to the bigger picture.

Learning Objectives:

  • Review components that impact pricing such as exposure, leasing velocity, and competitors.
  • Learn how to adjust basic new lease pricing parameters to compliment strategy.
  • See what needs to be considered when configuring for a lease-up, renovation, property refinance or sale.

Presenter(s):

  • David Polewchak
  • Tracy Paulk (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Don’t miss the opportunity to hear about the outstanding new product release of the year – Underwriting Analytics. Owners, asset managers, operators and research associates alike can hear how this tool has the capability to evaluate more deals with greater precision than ever before, assessing investment opportunities in seconds.

Learning Objectives:

  • See how to customize rent and sales comps.
  • Learn to configure supply assumptions.
  • Check out why the localized property forecast is better.

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

For some time now, savvy operators across the multifamily industry have been reaping the benefits of tighter integration between their revenue management and marketing functions. And as the functions integrate, so should the technologies that we use to run them.

In this session, we will provide a brief overview of the latest developments that integrate CRM data into both YieldStar and LRO. We will discuss the business implications with a panel of experts, who will share their own experiences of integrating revenue management and marketing.

Learning Objectives:

  • Learn about the latest integrations of marketing data into LRO and YieldStar, and what it could mean for your business.
  • Understand the benefits of closer collaboration between marketing and revenue management.
  • Gain insight into the levers that can influence demand in both up and down markets.

Presenter(s):

  • Amy Dreyfuss (RealPage)
  • Nikhil Venkatesh (RealPage)
  • John Reardon (Beacon Communities)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Customer preferences are ever-changing, and contact strategy must be first in line to adapt. In this panel, a group of leading operators will share how they transformed the way that they interacted with their residents and prospects with real-life anecdotes and experiences. We will examine the demands of 24/7 multichannel communication, the strategies these operators have employed to address them, and the transformative impact it has had on customer experience.

Learning Objectives:

  • Understand how to use multiple communication channels to maximize lead conversion, prospect engagement, and resident satisfaction.
  • Learn how communication channels can help to optimize marketing spend and improve speed to lease.
  • Learn how emerging channels of communication can increase satisfaction and NOI.

Presenter(s):

  • Judy Olive
  • JoAnna Lloyd (RealPage)
  • Bill Williams (RealPage)
  • Kortney Balas (JVM)
  • Alexis Tsonos (Van Metre Companies)
  • Todd Richman (Morgan Properties)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

The session will focus on current industry dynamics (including Seattle and West Coast implications), and highlight major innovations in machine learning use, statistical modeling, identity verification, and document validation.

Learning Objectives:

  • Learn industry best practices and regulatory trends.
  • Understand the vision for RealPage Screening and Financial Services integrations.

Presenter(s):

  • James Hilliard (RealPage)
  • Ian McIntosh (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Provide all your stakeholders transparency into operating metrics and key performance indicators on how your properties and portfolios are performing through interactive dashboards and on demand analytics.

We will be showcasing the latest in reporting excellence – Including RealPage Expomemtial Reporting (RER) and RealPage Portfolio Management (RPM), providing you with great options and ideas to share with your stakeholders.

Learning Objectives:

  • Learn how new metrics and capabilities are allowing you to identify and manage what’s important in your portfolio
  • Become familiar with RealPage Exponential Reporting (RER) and RealPage Portfolio Management (RPM)

Presenter(s):

  • Alan James
  • Perry Levine

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

It’s time to bring your toughest, most mind-boggling questions and unleash them on our panel of industry and product experts, as well as your peers. See if you can blow their minds while they recommend solutions, best practices, and/or tips and tricks for making the most of OneSite Affordable. Submit your questions in advance, via email (Click here) and your name will be submitted in a raffle drawing for 50% off RealWorld 2019!

Learning Objectives:

  • Understand solutions to common product or industry issues that you or your peers may be facing.

Presenter(s):

  • Gustavo Sapiurka (RealPage)
  • Susan Canty (RealPage)
  • Kent Bighinatti (Westminster Company)
  • Sharon Chiappero (PK Management, Inc.)
  • Suzie Faranda (The Michaels Organization)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

What do a real estate industry expert and renowned attorney skilled in protecting the rights of individuals with disabilities have in common? Insights into protecting your properties from regulatory risk. This eye-opening session uncovers need-to-know facts on ADA, Section 504 of Rehabilitation Act of 1973, and fair housing accessibility laws.

Hear first-hand accounts to help avoid accessibility penalty flags at your properties, and expertise in defending properties from risk, based on unique litigation experience negotiating 26 historic settlement agreements and monitoring compliance to ensure access to the courts in Tennessee—a case she took to the U.S. Supreme Court.

Learning Objectives:

  • Gain a better understanding of the need-to-know facts about ADA, Section 504, and Fair Housing Accessibility laws.
  • Become aware of potential compliance pitfalls and risks involved.
  • See how to best avoid penalties on your properties.

Presenter(s):

  • Greg Proctor (RealPage)
  • Megan Davidson (Propel Insurance)

Level: General

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

What if you could manage your facilities business from the palm of your hand? The RealPage Facilities Mobile App streamlines the facilities process for every property manager, helping your techs close service requests faster out in the field without having to run back to the office for paperwork. Learn how users can generate new service requests on the fly, satisfy community managers, and increase resident satisfaction with this sleek, new pocket-size product.

Learning Objectives:

  • Save time and gain efficiencies.
  • Save money.
  • Optimize Facilities Management.
  • Increase resident satisfaction.

Presenter(s):

  • Jason Lindwall, (RealPage)
  • Bob Ishikawa (RealPage)
  • Gina Carter (Blue Ridge)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

It’s been an exciting 12 months for RealPage’s Renter Engagement Suite, not least because the addition of ClickPay and On-Site has created new ways to improve leasing and payments processes.

In this session, we will use examples to outline the principals of open architecture and the flexibility that it affords many operators. Case study examples will demonstrate how companies are benefiting from best-of-breed solutions, irrespective of their operating platform.

Learning Objectives:

  • Understand the components of an open architecture.
  • Learn how it is being implemented by operators and the benefits it can deliver.
  • Become familiar with ClickPay and On-Site solutions.

Presenter(s):

  • Emily Kramer ClickPay/RealPage, Inc.
  • Scott Jones, RealPage, Inc.

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Having been an apartment industry reporter for the past 16 years, UNITS magazine’s Editor-in-Chief has gained first-hand knowledge about issues facing property management. Here, he will provide a wide variety of topics that attendees are currently facing as well as those coming in the near future, including online marketing, property tours, maintenance staffing, gun violence, social media and generational preferences, and more. Attendees will select the subject matter and Bergeron will engage the audience in a lively Q&A.

Learning Objectives:

  • Gain awareness and important information about current and future operational issues affecting the rental-housing industry.
  • Learn how apartment owner/manager peers are dealing with everyday challenges that you might also be facing.

Presenter(s):

  • Paul Bergeron, National Apartment Association / UNITS Magazine

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Get ready for the new YieldStar renewal workflow in the AO platform! At this session, see how to automatically generate batches of expiring leases and rents for batches, set individual floor plan rents, adjust parameters, and generate rents manually. You’ll learn brand new features and see how the system generates rent offers from our team of experts who will show you the ropes.

This session is intended for experienced Revenue Management practitioners.

Learning Objectives:

  • See how to use the new renewal batch scheduler for one asset or across your portfolio.
  • Understand how to generate renewal offers.
  • See how to use renewal review and approval workflow, focusing on outlier offers.

Presenter(s):

  • Jason Arnold (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Renewal Manager, introduced with LRO 17.11, takes the flexibility of LRO renewals to a new level. See how LRO Renewal Manager can help you construct the right the renewal strategy for your organization to get immediate results. In the meantime, find out how easy it is to work in batches and identify average increases and discount the move-in rent without looking at offers line-by-line.

This session is intended for experienced Revenue Management practitioners.

Learning Objectives:

  • See how to automate delivery of renewal batches, create a batch for one or many renewal offers.
  • Adjust parameter settings in a sandbox environment to see if the offers are going to meet your goal.
  • Take full advantage of the flexibility of batches 4. Gain a wealth of new summary data available with a click of the button.
  • Gain a wealth of new summary data available with a click of the button.

Presenter(s):

  • Travis Fink (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Data doesn’t do anything for us in a vacuum. For an organization to pivot towards success, its people must take measured, deliberate steps towards building a data-driven culture.

In this session, a panel of industry experts will discuss how organizations are using data to make more intelligent, better-informed decisions more quickly than ever and to benchmark their results. Panelists will talk about how they approached this process and are achieving the desired results.

This session is oriented to existing users of business intelligence, as well as clients who are considering BI.

Learning Objectives:

  • Gain perspective from an esteemed panel of industry experts about the latest trends in multifamily BI.
  • Learn how benchmarking is being adopted, and other tips for orienting your business to be a data driven company.

Presenter(s):

  • David Danish, Moderator (RealPage)
  • Allison Stump (RealPage)
  • Jackson Lapin (Invesco Real Estate)
  • Jessica Galik, LMC (Lennar)
  • Scott Hines (PEM)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

With leasing’s on the rise and prospects asking to fill out leasing applications entirely online, protecting the prospect-property manager relationship has never been more critical. Next-generation CRM tools will use data and analytics to improve lead management for on-site teams through smart rankings of tasks and follow-up actions. See how merging next-generation CRM with revenue management forecasting can make certain that dynamic marketing campaigns are reusing lost leads and prospects, making the leasing process a lot faster and more efficient for the property manager.

Learning Objectives:

  • See how companies are identifying their marketing value-drivers and taking surgical actions to capitalize on them.
  • Learn the benefits of integrated CRM and analytics.
  • Understand lead optimization and re-utilization.

Presenter(s):

  • Brock MacLean (RealPage)
  • Rich Hughes (RealPage)
  • Dustin Schwarz (RealPage)
  • Samantha Skrobot (Livcor)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Hear from multiple experts in this interactive client panel, featuring property management leaders. The session will follow a Q&A format, including a demonstration of insurance best practices.

Learning Objectives:

Take away helpful hints to improve compliance, penetration, operational efficiency, and ultimately ancillary revenue of RealPage Insurance solutions.

Presenter(s):

  • Ed Wolff (RealPage)
  • Rebecca Daniels (Greystar)
  • Kortney Balas (JVM)
  • Laura Boyd (Pinnacle Property Management)
  • Felicia Estrada (Sequoia Equities, Inc.)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

A trend is underway to outsource back office functions such as accounting. This session will share two case studies where outsourcing proved to be a strategic move. We’ll cover the best questions to ask when evaluating if outsourcing is right for your organization, how outsourced accounting can financially impact your organization, and strategies for transitioning to an outsourced model.

Learning Objectives:

  • Learn from real-life case studies new ways to organize accounting to maximize effectiveness
  • Understand the questions to ask when optimizing the delivery model for accounting for your organization

Presenter(s):

  • Kim Kowalski (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

The Student Housing Round Table will provide you with the opportunity to collaborate with peers, exploring areas of interest in the sector. Including industry trends and topics; best practices in revenue management, analysis and online leasing, to name but a few.

The roundtable will take place in an interactive environment, with facilitated discussions that focus on the day-to-day challenges of student housing. It will help you to build both your network and your expertise.

Learning Objectives:

  • Meet and learn from valuable industry contacts in the student housing arena.
  • Gain a refreshed perspective on where opportunities lie and how to focus daily efforts on a portfolio’s strategic objectives.
  • Get insight into the common challenges faced by colleagues across student housing and explore optimal solutions and strategies.

Presenter(s):

  • Jennifer Hewett (RealPage)
  • Whitney Kidd (RealPage)
  • Taylor Gunn (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

At this session, experience the future of the senior living industry and learn how to leverage them in your business for the best results – no matter what your business goals are. We’ll walk you through new features and workflows in OneSite Senior Living so that you can discover cutting-edge tools and gain new skills that will solidly enhance your business initiatives.

Learning Objectives:

  • Attendees will learn how to use the Next generation of OneSite Senior Living.

Presenter(s):

  • Susan Canty (RealPage)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

What are the essentials of energy management for multifamily companies and how do you ensure you don’t fail? In this session, learn how to leverage utility data to use less energy and pay less for what you use. Don’t miss a chance to hear some of the common challenges that can derail a well-intended energy management program.

Learning Objectives:

  • Discuss energy management essentials, such as taking advantage of competitive energy rates in de-regulated markets, energy conservation projects, utility tax exemptions and benchmarking compliance.

Presenter(s):

  • Dimitris Kapsis (RealPage)
  • Linda Alperin (RealPage)

Level: General

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

has taken the real estate market by storm, and 2018 is shaping up to be the most disruptive year yet. Interest in this space is growing, the industry is becoming stronger and more established, and the businesses entering the market are serious, investing their time and resources to make the most of it. There are future giants in our space and others that are just starting or don’t exist yet. What about you? What is holding you back from taking the plunge?

This session will provide you with all the up-front intel you need for sustainable success in the short-term market. We will demonstrate how short-term and long-term rental strategies – once seen as mutually exclusive – now work together successfully. We will discuss the nature of the opportunity, how it relates to your investment strategy and the potential long-term benefit to your portfolio.

Learning Objectives:

  • Current short-term rental industry trends and analysis.
  • Regulation, and considerations for engaging the short-term rental market.
  • Potential benefits, and tips/guidelines for sustainable success in the short-term market.

Presenter(s):

  • Matt Hoffman (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Multifamily financial benchmarking has finally arrived! Join us to learn how to benchmark performance against competitors on metrics like revenue, expense, NOI and Capex, and get detailed insights on expense categories like payroll, marketing, utilities and maintenance.

Learning Objectives:

  • Learn why knowing your score is important.
  • See how to evaluate whether your marketing strategy is working or not.
  • Understand how your revenue compares with competitors’ revenue.

Presenter(s):

  • Alison Stump (RealPage)
  • Andrew Bowen (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

How can you tell who your future renters are? Find out who’s behind the coming demand. In this session, we’ll provide economic performance trends, alternative housing options and demographics like age, income and housing preferences, so you can determine the industry potential, the risks involved, and whether capital investment flows make sense in light of the U.S. apartment market’s various strengths and weaknesses.

Learning Objectives:

  • Understand the influences on apartment demand, including forces out of your control as well as factors that help you capture more or less than your fair share of demand.
  • Learn how to explore strategies that play well into the demand trends expected over the next few years.

Presenter(s):

  • Greg Willett (RealPage)
  • Carl Whitaker (RealPage)
  • Adam Couch (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Science nerds, bring your thinking caps. In this session, we’ll conduct data-driven experiments from the AO platform using the scientific method to try and tease out key drivers of performance. See how data fares when it’s put to the test—literally.

Learning Objectives:

  • Employ the scientific method in a real estate price-setting.
  • See how to set up controlled experiments.
  • Judge whether test results are meaningfully different or due to sheer luck.

Presenter(s):

  • Rich Hughes (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Multifamily marketing is sometimes guilty of prioritizing prospects over residents. This is short-sighted for two reasons: more than half of your revenue comes from renewals rather than new leases, and considering that 74% of customers are more likely to convert based on positive reviews, your best marketing strategy is to deliver an amazing resident experience.

In this session, an expert panel will discuss strategies for engaging residents, using technology to streamline communication and create a sense of community for residents. We will address how to get out in front of reviews and how to turn potential negative online reviews into positives, with our reputation management tool, and how this can impact your marketing efforts as well as traffic, conversions, leads and leases to a property.

Learning Objectives:

  • Gain expert insights into reputation management and community engagement.
  • Learn how to engage communities and improve resident experience using Resident Portal.
  • Learn how to be proactive with reviews, boost online reputation and drive marketing. outcomes using reputation management.

Presenter(s):

  • Jennifer Torigoe, moderator (RealPage)
  • Chris Moton, moderator (RealPage)
  • Reed Dun (Blanton Turner)
  • Elizabeth Lutz (Camden Property Trust)
  • Danielle Rivers (Camden Property Trust)
  • Scott Hines (PEM Real Estate)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Today’s consumer has home assistants like Alexa, Siri and Google Assistant to help them with a multitude of tasks. In this environment, it’s increasingly important that landlords leverage similar technologies when interacting with prospects and residents.

This session highlights how RealPage is using chat, texting and AI to serve on the frontlines of communication, as well as play co-pilot to Contact Center Agents. In this session, you will learn how RealPage is modernizing communication, developing artificial intelligence for texting and chat to assist site staff with prospecting and serving the myriad of resident needs, gaining way to increased conversions and higher resident satisfaction.

Learning Objectives:

  • The latest developments in AI and how it can change the way you interact with residents and prospects.
  • How predictive communication with bots assist contact center agents with prospects.
  • The value of text communication in Leasing and Maintenance.

Presenter(s):

  • Scott Jones (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

The most important variable driving success on-site is the quality of the people who work on the frontlines. If your on-site staff aren’t engaged and knowledgeable, their performance will be under fire. To win the talent contest, companies must recognize that their employees are their greatest advantage. Learn how training and motivation are your secret weapons to developing and retaining the best talent.

Learning Objectives:

  • Gain the insights you need to maximize the value of your greatest asset—your employees.
  • Understand how you can continually increase the value of employees with a well-thought-out learning program.
  • Find out how to transform learning from a haphazard activity into part of your company’s culture.

Presenter(s):

  • Katie McCaslin (RealPage)
  • Christi Weinstein, VP Support Operations (BH Management)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

The purpose of this session is to demonstrate the newest business area to be updated in the Unity project! Amenity management is becoming heavily used as a way to maximize revenue potential, and many products utilize amenities differently, creating overlapping work processes for clients with no way to easily manage amenity evaluations and updates across their portfolio. This session will be a live demo of current vs. new workflows, along with information on implementation plans.

The session will also include recommendations for utilizing Marketing Center, websites, and ILS for a 360-degree amenity management plan. Recommendations for reviewing current images on propertyphotos.com and ordering a photographer to shoot your property will also be included in the discussion.

Learning Objectives:

  • Witness the new Unified Amenity management UI and see how easy it will be to use.
  • Learn amenity management best practices with marketing solutions to increase income.
  • Gain an understanding of how the new Amenity Management will help them manage amenities and amenity revenue in a much more efficient manner.
  • Learn how to market their amenities for the most value using Marketing Center, websites, ILS.

Presenter(s):

  • Randy Hurn (RealPage)
  • Chris Musson (RealPage)
  • Courtney Linam (RealPage)
  • Erin Mitchell (RealPage)
  • Rhonda Dutton (RealPage)
  • Robin Fluharty (Pegasus)
  • Michelle Cornelison (GoldOller)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Is your property covered by multiple funding sources? Can OneSite assist you in qualifying your households against multiple and varying sets of rules? In this session, we’ll take a look at some of the case studies that impacted the certification wizard and review how qualify your households correctly. Don’t miss examples of complex rules and regulations regarding gender, student status, income, income limits and maximum rent, including hold harmless options, rent overrides and the latest changes to OneSite setup for income limits. We’ll review the setup and tracking of annual recertification’s and notices for different program types, and touch upon tax credits and custom fields as time permits.

This session is intended for participants with an advanced understanding of tax credits and layered subsidies.

Learning Objectives:

  • Learn how to maximize the use of OneSite Leasing & Rents Affordable to manage layered subsidy properties.
  • Gain insight on annual recertification setup and tracking.

Presenter(s):

  • Susan Canty (RealPage)
  • Gaye Williamson (RealPage)
  • Sara McDonald (RealPage)

Level: Advanced

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

The short-term rental market is ripe with opportunity, and increasingly multifamily property managers are looking to it as a way to drive incremental revenue and reach new market segments. The short-term market can be a game-changer if you know where to start and if you’re backed up with the right players.

This session will provide you with strategic considerations as well as the best practices – from maximizing revenue to reducing operational costs – for delivering a guest hospitality experience. We will show how technology enables long-term rental professionals to leverage their strengths while moving inventory into the short-term rental market. Presented by one of Kigo’s most successful property managers, Micah Berg from RealJoy Vacation Rental, this session will unveil the framework for success in the short-term market. You’ll leave this session empowered to grow your business by managing, marketing and delivering a complete short-term rental experience, for both the homeowners and the guests.

Learning Objectives:

  • Tailor service operations to deliver short-term rental hospitality.
  • Leverage technology to improve customer experience with online services and communications that resonate with and delight guests.
  • Drive revenue by creating loyalty and through value-added services and upsell golden opportunities.

Presenter(s):

  • Micah Berg (RealJoy Vacation Rental)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5

Single Family

With innovative new sessions, including our Advanced Deep-dives, and the Innovation Showcase, this year will be our best Propertyware conference to date. View and download the full agenda now!

This year, we’re kicking off the Propertyware sessions in a whole new way. Gain first-hand knowledge from current users and hear how they’ve transformed their businesses using Propertyware. In an interactive panel discussion format, speakers will discuss new trends and expected changes for the single-family industry in the coming year. All Propertyware Users should plan to attend!

Learning Objectives:

  • Single-family market overview:
    • Peer level business insights.
    • Products/Features that can help you achieve your goals.
    • 2019 Single-Family market expectations.
    • Propertyware Innovation Showcase preview.

Presenter(s):

  • James Wagley (RealPage)
  • Brandon Reed (RPM Tidewater)
  • Kathy Scott (Real Estate BCS)
  • Patrick Blood (Blackwell Realty)
  • Andy Propst (HomeRiver Group)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

You know there’s a need for strategic planning to support the long-term success of your business. But do you understand the “why” behind this? In this session, hear from a successful, seasoned property management entrepreneur who built an enterprise with a carefully developed, strategic plan. Learn about their experiences first-hand and get an in-depth look at the elements of the plan.

Learning Objectives:

  • ABC’s of strategic planning
    • What a strategic plan is vs. what it is not?
    • Why strategic plans are a necessity?
    • When you should implement a strategic plan?
    • How often your strategic plan should be reviewed?

Presenter(s):

  • John R. Bradford, III (Park Avenue Properties)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

Have you ever run a report, only to find when you went back to re-run it that it was nowhere to be found? Tired of deciphering field naming and sifting through function-laden spreadsheets? It’s time to improve your data setup so you can get important information quickly, without having to dig. In this session, single family professionals will explore how to get the most from Propertyware and derive the right insights to improve operations and make better business decisions. Prepare to get in the weeds in this session – it’s sure to shift your entire paradigm of how you plan your data set up.

Learning Objectives:

  • Learn what structured data is and what it can do.
  • Understand how custom fields can help you customize your business to your tenants and owners.
  • See examples of how this works for you.

Presenter(s):

  • Sam Matalone (Alden Short, Inc.)
  • Brandon Peugh (Property Frameworks)

Level: Advanced

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

New this year, Propertyware Advanced Deep Dive session series is designed to expand your knowledge base, strengthen your skillset and help facilitate real-life applications with Propertyware. During this 75-minute session around marketing, facilitators will demonstrate the “how” and expert users will be present to help you to connect the lessons to the resolution of real-life challenges in your day-to-day business. Be prepared to collaborate and share ideas with fellow training participants and industry peers. Our goal is to equip you to fully apply this knowledge and get the most from your technology once you’ve left the classroom.

Learning Objectives:

  • This deep dive session will cover:
    • Campaign Tracking – Showing and conversion statistics.
    • Screening.
    • Advanced prospect tracking with custom fields and custom views – Reporting.
    • Listing Widget – Application (pending new release).
    • NEW Onsite screening (pending).
  • And it will address these questions:
    • Do you track conversion statistics?
    • Are you getting the right return on investment for your marketing efforts?
    • Do you know what the return on investment is for your marketing efforts?
    • Is your rental criteria in full compliance?
    • Do you require screening of tenant applicants?
    • Is your process from prospect to lease seamless?
    • What outside sources do you use to drive traffic?
    • Do your marketing efforts align with your renewal strategy?

Presenter(s):

  • Nicole McWhirter (RealPage)
  • Amelia Christensen (HOMESPOT)
  • Betsy Morgan (Betsy Morgan PMC, Inc.)

Level: Advanced

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

Are you new to a leadership position or are you a seasoned leader looking to take your skills to the next level? Attendees at this session will learn 7 steps that are necessary to be effective in leadership and how these steps work together to produce results. These steps can be applied to any leadership role you find yourself in, whether leading a team, a company, or a board.

Learning Objectives:

Specifically, we will discuss:

  • Communicating vision.
  • Controlling yourself.
  • Connecting with your team.
  • Cultivating people.
  • Choosing paths.
  • Clarifying and refining.

Presenter(s):

  • Eric Wetherington (New Heights Property Management)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

Gain fresh insight from both sides of the acquisitions aisle in this lively panel discussion! The buyer and the seller will give you a look behind the curtain on how the deal got done and unexpected situations they ran into during the process.

Learning Objectives:

  • Be prepared for a healthy discussion that will cover:
    • Due diligence checklist.
    • Pitfalls in the process.
    • Flow of the deal.
    • Buyer and seller perspectives.
    • Key areas to have in the NDA.

Presenter(s):

  • Andy Propst (HomeRiver Group)
  • Bob Machado (HomeRiver Group)
  • Preston Letts (HomeRiver Group)

Level: Advanced

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

New this year, Propertyware Advanced Deep Dive session series is designed to expand your knowledge base, strengthen your skillset and help facilitate real-life applications with Propertyware. During this 75-minute session around marketing, facilitators will demonstrate the “how” and expert users will be present to help you to connect the lessons to the resolution of real-life challenges in your day-to-day business. Be prepared to collaborate and share ideas with fellow training participants and industry peers. Our goal is to equip you to fully apply this knowledge and get the most from your technology once you’ve left the classroom.

Learning Objectives:

  • This deep dive session will cover:
    • Adjustments and discounts – Prepayments and move-outs
    • Managing NSF’s
    • Electronic payments and portals
    • Mail merge (i.e. Three-Day Notices)
    • Reporting
  • And it will address these questions:
    • What payment options do you provide to your tenants?
    • Do you accept in office payments?
    • How do you handle cash payments?
    • How much time do you have to process SECDEP Refunds?
    • Is your office paperless?
    • What is your process for posting Notices according to your region?
    • Do you follow generally accepted accounting principles?
    • Do you allow your users to delete line items on ledgers?
    • How do you track evictions?

Presenter(s):

  • Nicole McWhirter (RealPage, Inc.)
  • Jake Beeson (Beehive Properties)
  • Eric Herrmann (3rd Base Realty Group LLC)

Level: Advanced

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

Back by popular demand, this panel discussion will address how to drive revenue for your single-family business. A panel of professionals from across the country will share how they have been able to drive revenue through the addition of new services for applicants and tenants. Learn about the respective fee structures and get new strategies to support your business.

Learning Objectives:

  • We will look at:
    • Different ways to increase revenue through additional services and fees.
    • Current processes and charges.
    • Potential missed opportunities.

Presenter(s):

  • Chris Baker (RealPage)
  • Melissa Prandi (PRANDI Properties)
  • Dave Holt (R.P. Management)
  • Jason Evanchak (PMI Nevada)
  • Russell Alt (Crestcore Realty)
  • Robert Gilstrap (Title One Management)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

There’s no doubt that regular maintenance and speedy responses to repair requests are essential in order to keep residents satisfied. But finding out which maintenance model is the most effective – whether that be an in-house department, third party contractors or a hybrid of the two – is often a difficult decision. In this session, a panel of experts will share how to operate your maintenance team to drive ROI. They will compare and contrast three different maintenance models so you can decide which strategy works best for you.

Learning Objectives:

  • We will look at:
    • Pros and cons of each model.
    • Prompts that force the model change.

Presenter(s):

  • Jennifer Still (RealPage, Inc.)
  • Amelia Christensen (HOMESPOT)
  • Deb Newell, Broker/Owner (Real-Time Leasing)
  • Ben Trombly (HomeRiver Group)

Level: Basic to Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

New this year, Propertyware Advanced Deep Dive session series is designed to expand your knowledge base, strengthen your skillset and help facilitate real-life applications with Propertyware. During this 75-minute session around marketing, facilitators will demonstrate the “how” and expert users will be present to help you to connect the lessons to the resolution of real-life challenges in your day-to-day business. Be prepared to collaborate and share ideas with fellow training participants and industry peers. Our goal is to equip you to fully apply this knowledge and get the most from your technology once you’ve left the classroom.

Learning Objectives:

  • This deep dive session will cover:
    • Customizing reports
    • Custom fields
    • Scheduling reports
    • Building dashboards
    • Top metrics to track
    • Reports specific to persona
  • And it will address these questions:
    • What metrics do you use to measure and drive your business?
    • What information do you track outside of Propertyware?
    • What top 5 reports do you use to run your business?
    • How do you communicate reports to your staff?
    • What unique information do you track using Custom Fields?
    • Do you report using custom fields?
    • Do your users have Dashboards to understand their day to day responsibilities?

Presenter(s):

  • Mary Garza (RealPage)
  • James Sherrill (Homeowners Property Management)
  • Jeff Shelton (3rd Base Realty Group LLC)
  • Brandon Bliss (Pathlight Property Management)

Level: Advanced

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

This interactive panel discussion will cover the ways that you can reduce risk for your management company, owners and tenants throughout the property management lifecycle. Hear from experts about best practices for background screening and steps to mitigate risk in the tenant application process. Take a look at your rent collection process and the tools available to make it safer and more convenient. Learn about asset protection and how to guard your ownerís assets in the event of accidental tenant damage.

Learning Objectives:

In this session, you will learn:

  • Learn the potential risks related to payments processing and how best practices mitigate that risk.
  • Understand the potential pitfalls of not using consistent processes when screening potential applicants.
  • Updates on current trends and industry dynamics related to screening and fair housing.
  • Gain understanding on the risk to your owners and tenants without having coverage for accidental tenant caused damages.

Presenter(s):

  • Russ Riggins (RealPage)
  • James Hilliard (RealPage)
  • Adam Falkauff (RealPage)
  • Nancy Crouch Morlini (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

New this year, Propertyware Advanced Deep Dive session series is designed to expand your knowledge base, strengthen your skillset and help facilitate real-life applications with Propertyware. During this 75-minute session around maintenance, facilitators will demonstrate the “how” and expert users will be present to help you to connect the lessons to the resolution of real-life challenges in your day-to-day business. Be prepared to collaborate and share ideas with fellow training participants and industry peers. Our goal is to equip you to fully apply this knowledge and get the most from your technology once you’ve left the classroom.

Learning Objectives:

  • This deep dive session will cover:
    • Tenant portals
    • Work order lifecycle in Propertyware only
    • Evaluations desktop
    • Evaluations on app – Projects
    • Reporting
  • And it will address these questions:
    • Do you view maintenance as a profit center?
    • How do you track vendor progress?
    • Do you have a service level agreement for repairs?
    • How do you measure that?
    • What is your inspection/evaluation process today?
    • Do you know the average number of days work orders are open?
    • Do you know where you maintenance staff is?
    • Do you allow your tenants to self-inspect/evaluate their unit?
    • What requirements do your owners have regarding maintenance?
    • How do you track standard maintenance costs?
    • Do you allow your owners to go below their set Maintenance Reserves?

Presenter(s):

  • Mary Garza (RealPage)
  • Marla Coffin (MARDA Management)
  • Micheal Pelts (Lubin Property Management)

Level: Advanced

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

Hackers are figuring out that the data hosted by many property management companies is often more easily accessible than other industries. But data security can be overwhelming, especially with all the terminology, moving targets and the speed at which the many threats change. With the right strategies, tools and techniques, you can learn how to better protect your business and tenant information from data breaches. In this session, hear from an expert with over ten years of experience running his own real estate company’s technology systems and helping implement best practices for securing data within the real estate industry. He will share how to secure Propertyware and your other web-based system, share common challenges and how to overcome them, and outline some simple steps you can put in place immediately to secure your data.

Learning Objectives:

  • Topics covered in this session include:
    • Password guidelines and password managers
    • 2-Step Authentication (2FA) Methods.
    • Phishing Attacks Preventions.
    • Google Password Alert (best “free” admin app).
    • Tool-specific Security: Email, Computer, Mobile and Websites.
    • Easy security fixes with WordPress.

Presenter(s):

  • Louis Gouletas, CTO (NRS Rentals)

Level: Advanced

Prerequisite: None

Advanced Preparation: None

Propertyware allows you to truly own access to your data. This session will provide insight into the many ways you can have access to your data. Hear real-life examples of how users have taken their business operations to a new level to increase efficiencies, create automation, and gain visibility to metrics. Learn more about Propertyware’s API, and what you or your consultants can do with your Propertyware data and how it’s presented, both within the boundaries of our software and in conjunction with third party solutions, whether you use your data with a third-party application or you want to import data for use inside your property management system?

Learning Objectives:

  • The team will discuss:
    • Different available options for accessing your data.
    • Understanding what establishes the need for an API.

Presenter(s):

  • Steve Stump (RealPage)
  • Brandon Reed (RPM Tidewater)
  • Pete Neubig (Empire Industries, LLC)

Level: Intermediate to Advanced

Prerequisite: None

Advanced Preparation: None

Back by popular demand, this panel discussion will address how to drive revenue for your single-family business. A panel of professionals from across the country will share how they have been able to drive revenue through the addition of new services for vendors and owners. Learn about the respective fee structures and get new strategies to support your business.

Learning Objectives:

  • We will look at:
    • Different ways to increase revenue through additional services and fees.
    • Current processes and charges.
    • Potential missed opportunities.

Presenter(s):

  • Chris Baker (RealPage)
  • Brandon Reed (RPM Tidewater)
  • Robert Gilstrap (Title One Management)
  • Tiffany Rosenbaum (Rosenbaum Realty)
  • Inaas Arabi (REALHome Services & Solutions)
  • Jennifer Stoops (Park Avenue Properties)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

New this year, Propertyware Advanced Deep Dive session series is designed to expand your knowledge base, strengthen your skillset and help facilitate real-life applications with Propertyware. During this 75-minute session around marketing, facilitators will demonstrate the “how” and expert users will be present to help you to connect the lessons to the resolution of real-life challenges in your day-to-day business. Be prepared to collaborate and share ideas with fellow training participants and industry peers. Our goal is to equip you to fully apply this knowledge and get the most from your technology once you’ve left the classroom.

Learning Objectives:

  • This deep dive session will cover:
    • Month end processes (i.e. collecting management fees, owner draws, close accounting periods, month end reports)
    • Management income mapping
    • Reconciliations
    • Reporting
  • And it will address these questions:
    • When do you pay your owners? How often?
    • What information is important to your owners when reporting?
    • How often do you reconcile your bank accounts?
    • What fees do you collect as your income, split with your owners, and/or give to your owners as income?
    • What fees do you collect from tenants?
    • What fees do you collect and keep for yourself?
    • Can you report on those income streams?
    • Do you have a clear understanding of what balances are made up of?
    • Do you pay your owners before you pay yourself?
    • What are your owner’s expectation of processing funds?

Presenter(s):

  • Mary Garza (RealPage)
  • Jamie Harris (PMI Corporate)
  • Drew Sygit (Royal Rose Properties)

Level: Advanced

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: CEU:1.25; CPE:1.5; NARPM Elective Credits: 1.0

Improving your rent payment processes is a benefit to your business and also helps your tenants. Come to this session to learn creative ways to increase online payments adoption and meet the needs of tenants paying with cash or money order. We’ll explore how to provide flexible payment options without the risk of fraud, theft or manual recording errors. Experts will be available to answer questions, check your settings and make sure you are set up for optimal adoption.

Learning Objectives:

In this session, you will learn:

  • Helpful hints to encourage online payments.
  • Available options to eliminate having to take cash payments in your office
  • Best practices to eliminate the risk of processing payments.

Presenter(s):

  • Russ Riggins (RealPage)
  • Adam Swearingen (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Do you know what asset protection is? Do you know why you need it? The Propertyware® Asset Protection Plan provides a win-win for owners and property management companies by providing coverage for accidental, tenant-caused damage to owner assets, can protect tenants against owner claims and is integrated with Propertyware for effortless compliance tracking.

Learning Objectives:

In this session, you will learn:

  • How to provide your owners with important coverage that will keep their investments safe.
  • Why this option has their best interests in mind.

Presenter(s):

  • Adam Falkauff (RealPage)
  • Dennis Craig (RealPage)

Level: Intermediate

Prerequisite: None

Advanced Preparation: None

Wrap up your RealWorld 2018 experience with the Propertyware Innovation Showcase. In this interactive session, you’ll have the opportunity to get valuable face time with the Propertyware leadership team and product managers. Ask them your top questions and see what’s new and what’s coming for the next year. All Propertyware users should plan to attend!

Presenter(s):

  • James Wagley (RealPage)
  • Erika Johnson (RealPage)
  • Cassandra Rollins (RealPage)
  • Steve Stump (RealPage)
  • Tom Hall (RealPage)

Level: Basic

Prerequisite: None

Advanced Preparation: None

Continuing Education Information: NARPM Elective Credits: 1.0

 

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