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Contact Center

Triple your onsite visits and double your leases with the leasing and marketing secret weapon that never clocks out.

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Capture More Leads. Spend Less.

This is no ordinary apartment leasing call center service. The RealPage® Contact Center works around-the-clock cultivating the premium leads that convert to more leases, and acting as a natural extension of your leasing and marketing team—and your brand. Hundreds of RealPage Contact Center leasing agents undergo four weeks of intense training to become one of your biggest competitive advantages, fielding prospect inquiries and maintenance requests when your leasing staff cannot, responding to calls, online chats, and emails 24/7. Never miss a call. Never miss an opportunity.

Never Miss a Call

Up to 60% of potential leads could be going to voicemail.

60%

More Onsite Visits

40% of leads result in scheduled visits.

40%

More Leases

Sign 2.7 times more leases with RealPage Contact Center.

2.7X

It’s More Than Talk

A TOP PICK

More than half of the NMHC top 50 property management companies rely on the superior customer service of the RealPage Contact Center. Explore more and find out why.

A PERSONAL TOUCH

Our leasing agents respond to every email, phone call, and chat message—whether it’s a resident with a maintenance issue or a leasing prospect—with a friendly, engaging attitude designed to build relationships.

INSTANT RESPONSE

Our robust technology helps ensure quick response by instantly routing service requests, after-hours emergencies, and new sales opportunities to the phones and devices you choose.

INDUSTRY EXPERTISE

We get it. As a recognized industry expert in on-demand software and software-enabled services for several rental housing industry markets, RealPage is uniquely qualified.

Answer Automation

Because your site staff can’t always be waiting by the phone, we offer Answer Automation, designed to instantly route service requests, after-hour emergencies and new sales opportunities to the phones and devices you choose. Incoming messages are automatically answered, clearly and professionally, and routed to up to nine numbers. Calls can also be automatically recorded and sent to your email inbox with caller ID, so your staff doesn’t have to search for the call back number.

A Maintenance Partner

Our 24/7 contact service extends to onsite maintenance, making the response to residents—emergency or otherwise—instant and professional. This integrated service automatically and consistently enters service requests into your property management system, automates dispatch to proper personnel, monitors ticket volume, response time, and trends, and can even listen to calls between agents and residents, not to mention contact the resident directly when needed.

Lead2Lease

When you consider that 50% of inbound leasing calls go to voicemail, you can see how important the RealPage Lead2Lease service can be. While the Contact Center captures every call, Lead2Lease is the lead management tool that helps you centralize all your sales activities. Track quantity and quality of leads to help maximize your advertising budget. Gain visibility into your website performance and the leasing process, so you can most effectively pinpoint the best methods to increase productivity. Call tracking, smart response emails (replies to prospects typically take less than two minutes) and automated guest card capture means tracking and working your most valuable leads is a snap.

Property Management Call Center Services Overview Preview

How To Never Miss Another Lead and Leverage Your Marketing Budget

Watch this solution overview preview of the RealPage Contact Center, offering leasing and maintenance call center services to property management companies. More than an apartment answering services, our Contact Center engages callers, schedules on-site visits, and helps you sign more leases quicker.

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A New Kind of Multifamily Contact Center

Morgan Properties Contact Center Testimonial

Inspired by the next generation of renters, who want instantaneous answers, Morgan Properties wanted to drill down to focus on building and providing prospects with the information they want, without all of the noise. In RealPage Contact Center, they found a true partner that was willing to engage with them in both discovery and execution of a strategy that provides exactly what prospective residents are looking for.

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A Senior Living Contact Center That Understands

Enlivant Senior Living Shares Its Experience on Visiting the RealPage Contact Center

Enlivant Vice President Alan Walsh had the opportunity to visit the RealPage Senior Living Contact Center and liked what he saw. In these representatives, he saw kindred spirits to his own Senior Living call center agents. They not only had all of the information they needed to help callers make an informed decision to set up a tour about his facilities, but he also saw genuine empathy for what the families were going through when selecting a senior living facility.

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